Support Brokerage

Support brokerage is a service unique to HAD provided by independent support worker(s) to provide a more intensive, personal, ongoing level of support, assisting people in managing and maintaining their direct payment or personal/individual budget.

This support is designed to enable more people to access the scheme, if their disabilities prevent them from coordinating certain elements or all aspects of managing a direct payment or personal/individual budget.

There are a number of ways which a support broker can assist you. A couple of examples of how we can help you are listed below:-

  • Liaising with and Managing staff (includes paying staff, monitoring timesheets)
  • Keeping and managing financial records and paperwork and presenting these records to the Council on request.

If you’ve had problems opening a new bank account or would prefer HAD to take over more of the responsibility of managing your care package, HAD have a separate dedicated client account whereby the payments from your local Council can be paid directly to us. As your allocated support broker we would then pay the relevant Personal Assistant / Agency / Day Centre etc directly.

For more information on our charges for this service, please contact one of our members of staff in the Direct Support Team. Each package would be costed on an individual basis based on how much support you require from us.