Your personal data

The new EU General Data Protection Regulations (GDPR) which came into force on May 26, 2018 has placed extra responsibilities on any organisations that collect and process personal data.

At HAD we take the safety and security of your personal data seriously. We are committed to ensuring that we collect only what is absolutely necessary and it is only kept by us for the shortest period of time.

Our Privacy Notice

Who we are?

Harrow Association of Disabled People (HAD) is a pan disability registered charity that provides a range of services locally. Our services include welfare benefits advice, employment and training, independent living, deaf services, and direct support services.

What information do we use?

We collect personal information from all of our clients this includes:

- Contact details; phone number, address,

- Name

- Date of birth or age

- Health, care, or disability

Some of our services collect further personal information that is needed specifically for us to provide the service, this information includes:

- Bank details

- Benefits details

- National insurance and tax details

- Availability

- Skills

We also collect other more personal that isn’t directly linked to providing services, this information includes:

- Religion

- Ethnicity

- Sexuality

- Caring status

We may also collect information from other professionals or agencies that you are known to, this is usually received in the form of referrals, letters, and verbally. Where possible we will first try and ask for your permission to obtain information from alternative sources.

How is your information used?

Your information allows us to contact you, depending on the service you require; we will need additional information from you.

The information you provide allows us to provide additional advice about services or support that you may benefit from.

Some of the information we collect from you allows us to monitor who accesses our services and how we can adapt and helps us to improve our services.

We aim to collect no more information than what is needed to provide the services, in the case that we need your information for an alternative reason, this will be explained to you and where possible consent will be sought.

When can we use your information?

We use your information when it is necessary as part of the service we provide for you, this could be with your consent or when there is a contractual agreement to provide the service.

Your information will also be used when there is a legitimate reason for doing so, in this case this will be communicated to you so that you are aware of your rights.

How long do we keep your information?

Your information will be kept for as long as you are receiving services from us. Beyond termination of any services from HAD the periods of time for which your personal data is retained before being erased is variable. Each of our services keeps information for different periods of time, if you would like to know how long your data is kept for please speak to a HAD member of staff who will be able to advise you further.

Who do we share your information with?

We may share your information with other agencies as part of the service that we provide this may include but is not restricted to:

- NHS health services or providers

- Local authority

- Care or support service providers

- Funding bodies

- Partner organisations

If information is shared with other agencies this will be done with your consent or in line with contractual agreement. In the case of a safeguarding reason or legal obligation, it may be necessary to share information with the appropriate body without prior consent; on such occasion we aim to keep you fully informed.

Your choices and rights

All clients have the right to access data that is held about them, any requests for access can be made by speaking to a HAD member of staff or by filling out a Subject Access Request form.

When information is being collected from you, the reason for this should be explained to you by the member of staff and/or be provided in writing – this is applicable for each service that you receive from us.

Your rights may vary depending on the service/s that you receive from us; this should be explained to you when your information is being collected. If you are unaware or unsure of your right, please speak to the HAD member of staff who supports you for further information.

If you wish to raise a complaint or grievance about the collection and processing of data please speak to Nigel Long.

Alternatively, you have the right to complain to the supervisory body:

The Information Commissioner’s Office: - 0303 123 1113.

Our contact details

For more information or further questions please contact HAD by post, email, or telephone or in person.

The Wealdstone Centre,

38 - 40 High Street,



020 8861 9920

Please bear in mind that this aims to cover all our services and therefore not all aspects of this notice will be applicable to everyone. For data relating to a particular service please visit the required page or speak to a HAD member of staff.