Guard is committed to protecting your privacy.
We want you to understand what information we collect and what information we do not collect, and how we collect, use and store information.
We do not collect logs of your activity, including browsing history, traffic destinations, data content or DNS queries. We also never store connection logs, which means your IP address, outgoing VPN IP address, connection timestamp or session duration are not recorded.
Our guiding principle for collecting data is to collect only the minimum data required to operate a world-class VPN service at scale. We design systems without sensitive data about our customers; even if we have to, we cannot provide data that we do not own.
Guard collects three types of information:
1. Information Related to Your Account (""Personal Information"")
This information is collected to manage your Guard subscription, including the name, email address and payment information you submit on our order page when you subscribe to the service.
2. Aggregated application and VPN connection summary statistics
Guard collects minimal information about usage to maintain excellent customer support and service quality. The following sections detail the information we collect. These statistics never include anything users do with the VPN: no data on the content or destination of VPN traffic, no DNS queries, and no IP addresses.
3. Anonymous VPN connection diagnostics and crash reporting
VPN connection diagnostics are anonymous and cannot be tied to individual Guard users. This function is similar to the ""Send bug report"" option. Users can specify in any Guard's settings menu whether or not this data should be sent to us.
Security measures to protect your information
Guard uses best-in-class physical, procedural and technical security for our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure or modification of information. Access to user information is limited to employees who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measure in the world can provide 100% protection.
Servers are located in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of the VPN service. If any data center asks us to record such data, we will immediately cease operation of that data center and find an alternative.
Even if the government physically seized one of our VPN servers and managed to crack its disk encryption, there would be no logs or information linking any individual user to a particular event, website or behavior.
What are Cookies?
A Cookie is a small text file that stores information about your visit to this website. Cookies allow Guard to optimize and improve the user experience of the website by helping us provide certain features, such as website login and language settings. The cookies we use may change over time as we continue to update and improve our website.
Anonymous VPN connection diagnostics and crash reporting (can be turned off by user)
With your permission, we collect anonymous analytics data for web diagnostics. We use this data in our network operations tools to help optimize network speeds and allow us to identify issues related to specific applications, VPN servers or ISPs. The information we receive is completely anonymous and cannot be linked to individual cookie users (i.e. we do not store which data was sent by which user, nor do we store IP addresses).
Consent and age restrictions
By using the website, content, applications, software or services, you agree to the processing of your information as described in our Terms of Service and Privacy Policy.
Services are intended for adults 18 and older. If you think your child has provided us with information, please let us know immediately.