Last Updated: February 5, 2026
Blue Cloud Shipping & Clearing LLC ("we," "us," or "our"), operating the GTRUX platform, is committed to protecting your privacy in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Blue Cloud Shipping & Clearing LLC
Dubai, United Arab Emirates
Email: privacy@gtrux.com
Account Information
Name
Email address
Phone number
Password
Role type
Business Information
Company name
Trade license details
TRN (Tax Registration Number)
Business addresses
Authorized representative details
Driver Information
Emirates ID
Driving license details
Vehicle information
Employment verification
Transaction Data
Job details
Pickup and delivery addresses
Payment information
Service history
Communications
Messages
Feedback
Support inquiries sent through the Platform
Location Data
Real-time GPS coordinates of Drivers during active jobs for tracking and service delivery purposes.
Device Information
Device type
Operating system
Unique device identifiers
Mobile network information
Usage Data
App features accessed
Time spent
Crash reports
Performance data
Log Data
IP addresses
Browser type
Access times
Referring URLs
Under UAE PDPL, we process your personal data based on the following legal grounds:
Processing necessary to provide our services and fulfill our contractual obligations to you.
Processing required to comply with UAE laws and regulations.
Processing for our legitimate business interests, such as improving our services, fraud prevention, and security.
Where required, we obtain your explicit consent for specific processing activities, which you may withdraw at any time.
We use collected information for the following purposes:
To provide, maintain, and improve our Platform and services.
To process transactions and send related information.
To enable real-time tracking of shipments and deliveries.
To verify user identity and prevent fraud.
To communicate with you about services, updates, and promotions.
To comply with legal obligations and respond to lawful requests.
To enforce our Terms of Service and protect our rights.
To analyze usage patterns and improve user experience.
We may share your information in the following circumstances:
Sharing between Customers, Transporters, and Drivers as necessary to complete transportation services, including contact details and pickup/delivery addresses.
Third-party vendors who assist in operating our Platform, including payment processors, cloud hosting providers, and analytics providers.
When required by UAE law, regulation, court order, or governmental authority, including the UAE Data Office.
In connection with any merger, acquisition, or sale of assets.
When necessary to protect the safety, rights, or property of Blue Cloud Shipping & Clearing LLC, our users, or the public.
Your personal data may be transferred to and processed in countries outside the UAE where our service providers are located.
Such transfers will only occur where adequate safeguards are in place as required by UAE PDPL, including approved standard contractual clauses or transfers to countries with adequate data protection laws recognized by the UAE Data Office.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by UAE law.
Data Type
Retention Period
Account Information
While account is active and for 7 years thereafter
Transaction Records
7 years
Location Data
90 days after job completion
Communication Logs
2 years
Subject to applicable UAE law, you have the following rights:
Request access to your personal data held by us.
Request correction of inaccurate or incomplete data.
Request deletion of your data in certain circumstances.
Request restriction of processing in certain circumstances.
Request a copy of your data in a structured, commonly used format.
Object to processing based on legitimate interests.
Withdraw consent where processing is based on consent.
To exercise these rights, contact us at:
privacy@gtrux.com
We may require verification of your identity before processing requests.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Security measures include:
Encryption of data in transit and at rest
Access controls
Regular security assessments
Employee training
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our Service is not intended for individuals under 18 years of age.
We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information.
Our Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time.
We will notify you of any material changes by posting the updated Privacy Policy on the Platform and updating the "Last Updated" date.
Your continued use of the Service after any modifications constitutes acceptance of the updated Privacy Policy.
If you have concerns about our processing of your personal data, please contact us first at:
privacy@gtrux.com
If you are not satisfied with our response, you have the right to lodge a complaint with the UAE Data Office or another relevant regulatory authority.
Data Protection Officer
Blue Cloud Shipping & Clearing LLC
Dubai, United Arab Emirates
Email: privacy@gtrux.com
This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).