1. Introduction

GroomlyHub is committed to protecting your privacy. This policy outlines how we collect, use, share, and retain your data when you use our app. By using GroomlyHub, you agree to the practices described in this policy.

2. Data Collection

We collect the following types of data to provide and improve our services:

- Personal Information: Includes your name, email address, phone number, and other information you provide during account creation or booking.

- Device Information: Includes device type, operating system, unique device identifiers, and app usage data.

- Location Information: If enabled, we collect your location to show nearby salons and services.

- Booking Details: Includes the services you book, preferred times, and payment details.

- Communication Data: Includes chat logs, feedback, and customer service interactions.

3. Data Usage

Your data is used to:

- Deliver our core functionality, including booking appointments and managing services.

- Personalize your app experience, such as suggesting salons or services.

- Improve app performance and develop new features.

- Send notifications and reminders about upcoming appointments.

- Address customer inquiries and provide support.

4.. Data Sharing

We are committed to keeping your data private and secure. While we do not sell your personal data to third parties, we may share your information under the following circumstances:

• Service Providers: We work with trusted third-party services to facilitate app functionalities, such as:

  • Payment Processors: To securely process payments for services booked through the app.

  • Push Notification Providers: To send reminders and updates related to your appointments.

  • Cloud Storage Providers: To store and process data securely.

• Salons: Relevant booking details are shared with the salons you interact with via our app. This includes the services booked, preferred times, and any specific requests you’ve made.

• Legal Authorities: We may disclose your information if required by law or if necessary to:

  • Comply with legal obligations (e.g., court orders, subpoenas).

  • Protect the rights and safety of GroomlyHub, its users, or others.

• Analytics Providers: Aggregated, non-identifiable data may be shared with analytics services to improve the app's performance and user experience. This data cannot be used to identify you personally.

5. Data Retention

We retain your data:

- As long as your account is active.

- For a limited period after account deletion, to comply with legal obligations or resolve disputes.

6. Security

We implement industry-standard security measures to protect your data, including encryption during transmission and secure storage. While we strive to protect your data, no system can guarantee absolute security.

7. User Rights

You have the right to:

- Access your data: Request a copy of the data we hold about you.

- Update your data: Correct any inaccuracies in your personal information.

- Delete your data: Request account deletion and data removal.

- Opt-out of communications: Unsubscribe from marketing or promotional messages.

8. Contact Information

For any questions, concerns, or requests related to your data, you can contact us at:

- Email: groomly.company@gmail.com

- Phone: +00972-0543596300

- Address: GroomlyHub, [Jerusalem]

9. Policy Updates

We may update this policy periodically. Any changes will be reflected in the app, and users will be notified of significant updates. We encourage users to review the policy regularly.

10. Compliance

This policy complies with data protection regulations, including:

- General Data Protection Regulation (GDPR) for EU users.

- California Consumer Privacy Act (CCPA) for users in California.

- Apple's App Store Privacy Guidelines.