Effective Date: 29 December 2025
Last Updated: 2 January 2026
This Privacy Policy applies to the Papaya Grocery mobile application (the “Application”) developed and operated by Papaya Coders Private Limited (the “Service Provider”). The Application is provided as a free service and is intended for use “AS IS.”
The Application collects information to provide grocery ordering, delivery, and customer support services.
The Application may collect the following information automatically:
Internet Protocol (IP) address
Device type, operating system, and app version
App usage statistics such as pages visited, session duration, and interactions
Crash reports and performance data
This data is used for service improvement, analytics, security, and fraud prevention.
The Application may request personal information including:
Name
Mobile number
Email address
Delivery address
Order and transaction details
This information is used only to provide core grocery delivery services.
The Application may collect approximate or precise location while the app is in use to:
Identify service availability in the user’s area
Display nearby stores and delivery zones
Calculate delivery distance and estimated delivery time
The Application may access location data in the background only after explicit user consent and only during an active grocery delivery.
Background location access is used strictly for:
Tracking live delivery progress
Providing real-time delivery status notifications
Improving delivery route accuracy and estimated arrival times
Background location access automatically stops once the delivery is completed.
The Application does not use background location for advertising, analytics, profiling, or data resale.
Users can:
Enable or disable location permissions at any time from device settings
Use the Application without granting background location access (with limited delivery tracking features)
Withdraw consent without affecting account access
The Application uses the following third-party services, which may collect information according to their own privacy policies:
Google Play Services
Google Analytics for Firebase
These services are used only for analytics, crash reporting, and app performance monitoring.
User information may be disclosed only:
To comply with legal obligations
To protect the rights, safety, or property of users or others
To trusted service providers working under confidentiality agreements
The Service Provider does not sell, rent, or trade personal or location data.
User data is retained only for as long as necessary to provide services and comply with legal requirements.
Location data is temporary and not stored permanently
Users may request data deletion by contacting the Service Provider
To request deletion of your data, email:
ipapayacoders@gmail.com
The Application is not intended for children under the age of 13.
The Service Provider does not knowingly collect personal information from children under 13 years of age.
If such information is discovered, it will be deleted immediately.
Parents or guardians may contact the Service Provider for assistance.
The Service Provider uses reasonable administrative, technical, and physical security measures to protect user information, including encrypted data transmission and restricted access controls.
This Privacy Policy may be updated from time to time.
Any changes will be posted on this page with an updated effective date.
Continued use of the Application constitutes acceptance of the revised policy.
By using the Application, you consent to the collection and use of information as described in this Privacy Policy.
If you have any questions regarding privacy or data practices, please contact:
Papaya Coders Private Limited
Email: ipapayacoders@gmail.com