Green Baskets Rider Privacy Policy

Effective Date: 19 Apr 2025

At Green Baskets Rider, we are committed to protecting your privacy and ensuring a safe experience when using our app. This Privacy Policy outlines how we collect, use, and protect your personal information, including location data, while you use the Green Baskets Rider app and its features.

By using our app, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the app.

1. Information We Collect

To provide a seamless and efficient delivery experience, we collect the following types of information:

a. Personal Information
We may collect personal information such as your name, email address, phone number, and profile details when you create an account and use the app.

b. Location Data
Our app uses location data to track your real-time location for the purpose of optimizing deliveries and ensuring timely arrivals. This data is critical for routing deliveries and managing orders effectively. You may be asked to enable location services on your device when using the app.

c. Order Information
To help you track and manage your deliveries, we collect details related to your orders, including:

Active Orders
Today's Orders
This Week's Orders
Total Orders
Order Requests
Order Details
Payment and transaction details
Cash in Hand

d. Profile Information
Your profile settings, including your preferences and personal details, are collected to enhance your user experience and provide tailored features.

2. How We Use Your Information

We use the information we collect in the following ways:

To Manage Orders: The app allows you to view and manage your Active Orders, Today's Orders, This Week's Orders, and Total Orders. This helps you track the status of your deliveries.
To Provide Location-Based Services: We use your location data to provide real-time tracking and optimize delivery routes, ensuring timely arrivals.
To Process Transactions: We process payments, including the "Cash in Hand" feature, to facilitate smooth financial transactions between the rider and the platform.
To Communicate With You: We may use your contact details to send you updates about your orders, promotions, or important changes to the app's services.
To Improve the App: We use your feedback and order history to continuously improve the features, performance, and user experience of the app.

3. How We Protect Your Information

We employ a range of security measures to ensure that your personal and location information is protected. This includes encryption, secure servers, and strict data access controls. However, no method of data transmission over the internet is 100% secure, and while we strive to protect your data, we cannot guarantee absolute security.

4. Location Data

The app requires access to your device's location data to provide accurate order tracking and efficient delivery management. You may choose to disable location services at any time in your device's settings; however, this may affect the functionality of the app and may result in suboptimal delivery routing.

Important Note:
The location data is used solely for delivery-related purposes and is not shared with third parties except as necessary to fulfill your orders or comply with legal obligations.

5. Sharing of Your Information

We may share your information with third-party service providers only when necessary to provide services related to your order. This includes:

Payment processing companies
Delivery management services
Communication tools (for updates and notifications)

We will never sell your personal information to third parties.

6. Your Rights and Choices

As a user, you have the following rights regarding your personal data:

Access: You can request access to the personal information we have collected about you.
Correction: You may update or correct your profile and order information at any time within the app.
Deletion: You can request the deletion of your account and personal data from our system. Please note that some information may be retained for legal or operational purposes.
Location Data Control: You can enable or disable location tracking at any time through your device settings.

7. Data Retention

We retain your personal and location data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you request the deletion of your account, we will delete your personal data, except for any information that needs to be retained for legal or accounting purposes.

8. Children's Privacy

Green Baskets Rider is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with personal data, we will take steps to delete such information from our servers.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make any significant changes, we will notify you within the app or via email. Please review this page periodically for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Green Baskets Rider Support Team
Email: support@greenbaskets.co.in