Privacy Policy
Last Updated: July 27, 2026
1. Introduction
Green Lotus Games (“Green Lotus Games,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your information.
This Privacy Policy explains what information may be collected, how it is used, when it may be shared, how long it may be retained, and the privacy choices available to you when you use our mobile games, websites, customer-support services, and related services collectively referred to as the “Services.”
Different games may use different features and third-party services. Therefore, a particular game may collect only some of the information described in this Privacy Policy.
Where permission or consent is legally required, we will request it separately through an operating-system permission prompt, consent-management message, or another appropriate method.
2. Data Controller
The organisation responsible for information processed directly by us is:
Green Lotus Games
Country: India
Email: greenlotus15394@gmail.com
You may contact us for privacy questions, complaints, consent withdrawal, data access, correction, or deletion requests.
Some third-party advertising, analytics, platform, or technical providers may process information under their own privacy policies.
3. Services Covered by This Policy
This Privacy Policy applies when you:
- Install, open, or play one of our games
- View, click, or complete an advertisement
- Complete a rewarded advertisement
- Make or restore an in-app purchase
- Change privacy or consent settings
- Contact us for support or feedback
- Submit a privacy request
- Visit a Green Lotus Games website that links to this policy
This policy does not control third-party websites, applications, advertisements, stores, or services that are not owned or controlled by Green Lotus Games.
4. Information We May Collect
The information collected depends on the game, device, operating system, location, age category, consent choices, device settings, and third-party services enabled in the game.
4.1 Information You Provide
Most of our games do not require you to create an account.
If you contact us, we may receive:
- Your name, when voluntarily provided
- Your email address
- The name of the game
- Your device platform
- Your game version
- Your support message or feedback
- Screenshots or attachments you voluntarily provide
- Information needed to investigate or resolve your request
Please do not send sensitive personal information unless it is necessary for your request.
4.2 Device and Technical Information
Our games and service providers may automatically process:
- Device manufacturer and model
- Operating system and version
- Application name, version, and build number
- Device and game language
- Country, region, and time zone
- Screen size or resolution
- Internet connection type
- Mobile carrier
- IP address
- SDK version
- Device capabilities
- Available memory or storage
- Date and time of application activity
- Technical logs and system events
An IP address may be used to estimate an approximate country, region, or city.
We do not intentionally collect precise GPS location unless a specific game feature requires it and the appropriate permission is requested.
4.3 Device and Application Identifiers
Depending on your device, permissions, consent choices, and enabled services, identifiers may include:
- Apple Identifier for Advertisers, known as IDFA
- Apple Identifier for Vendor, known as IDFV
- Google Advertising ID, known as GAID or AAID
- Firebase Installation ID
- Application-instance identifiers
- Advertising SDK identifiers
- Unity-generated installation identifiers
- Game-specific identifiers
- Transaction identifiers
- Pseudonymous security or fraud-prevention identifiers
On iOS, we do not access IDFA for tracking unless you allow tracking through Apple’s App Tracking Transparency system.
4.4 Gameplay and Usage Information
We and our analytics providers may process information about your interaction with the game, including:
- Game sessions and session duration
- Levels started or completed
- Game progress
- Scores and achievements
- Retry and game-over events
- Tutorial progress
- Features and game modes used
- Button and menu interactions
- Game settings and preferences
- Booster or power-up usage
- Virtual currency and reward activity
- Application opens and updates
- Advertisement placements
- Rewarded-advertisement completions
- In-app purchase events
This information helps us understand how the game works and how it can be improved.
4.5 Advertising Information
Advertising providers may process:
- Advertising identifiers, where permitted
- Application and installation identifiers
- Device information
- IP address
- Approximate location derived from IP address
- Advertisement impressions
- Advertisement clicks
- Rewarded-advertisement completions
- Advertisement placement and frequency
- Campaign and attribution information
- Information about whether an advertisement resulted in an installation or action
- Advertising measurement information
- Fraud and invalid-traffic signals
- Consent and privacy-choice information
Advertising information may be used to display advertisements, measure advertising performance, perform attribution, limit advertisement frequency, and prevent fraud.
4.6 Analytics Information
Where analytics services are enabled, they may process:
- Application opens
- Session information
- Gameplay events
- Feature interactions
- Level completion
- User retention
- Application-instance identifiers
- Device information
- Approximate region
- Application acquisition source
- Aggregated usage patterns
Analytics helps us understand game performance, user engagement, and technical issues.
4.7 Crash and Performance Information
Crash-reporting and performance services may process:
- Crash reports
- Stack traces
- Error logs
- Application state during a crash
- Device state during an error
- Operating-system information
- Application version
- Installation identifiers
- Loading times
- Memory usage
- Application responsiveness
- Network-performance information
This information is used to identify bugs, reduce crashes, and improve application stability.
4.8 Purchase Information
In-app purchases are processed by Apple App Store or Google Play.
We may receive limited transaction information, including:
- Product identifier
- Transaction identifier
- Purchase status
- Purchase date
- Store region
- Refund or cancellation status
- Purchase restoration status
We do not receive or store your full payment-card number, bank-account details, or store-account password.
4.9 Information Stored on Your Device
Some information may be stored locally on your device, including:
- Game progress
- Current level
- High scores
- Tutorial progress
- Game settings
- Sound and language preferences
- Virtual currency
- Reward status
- Consent status
- Privacy choices
Clearing application data or uninstalling the game may permanently remove locally stored information unless the game supports a backup or cloud-save feature.
5. Information We Do Not Intentionally Collect
Unless a specific game feature clearly requires it and an appropriate permission is displayed, we do not intentionally collect:
- Contacts or address-book information
- Camera photographs or videos
- Microphone or voice recordings
- Photos or videos from your library
- Precise GPS location
- Health or fitness information
- Biometric information
- Medical information
- Government identification numbers
- Complete payment-card details
- Account passwords
- Private files stored on your device
If a protected device resource is not required for a game feature, we do not intend to request access to it.
6. How Information Is Collected
Information may be collected:
- Directly from you when you contact us
- Automatically when you use the game
- Through advertising, analytics, crash-reporting, and consent SDKs
- Through Apple App Store or Google Play
- When advertisements are requested, displayed, clicked, or completed
- Through local storage on your device
7. How We Use Information
We may use information to:
- Operate and maintain our games
- Load levels and game content
- Save game progress and settings
- Provide rewards and purchased content
- Restore purchases
- Improve controls, gameplay, difficulty, and usability
- Diagnose crashes and technical issues
- Improve application speed and stability
- Respond to support requests
- Measure game usage and feature performance
- Display contextual advertisements
- Display personalised advertisements where permitted and consented to
- Measure advertising performance
- Perform advertising attribution
- Limit advertisement frequency
- Prevent fraud and invalid advertising activity
- Protect our games and users
- Comply with legal obligations
- Resolve disputes and protect legal rights
We do not intentionally use personal information for a materially unrelated purpose without appropriate notice or consent where required.
8. Apple App Tracking Transparency
On supported Apple devices, we request permission through Apple’s App Tracking Transparency framework before accessing IDFA or tracking activity across applications and websites owned by other companies.
The permission message used by our games may state:
“We use your device’s advertising identifier to show personalised ads and measure advertising performance across apps and websites.”
If you select Allow:
- IDFA may become available to authorised advertising providers
- Personalised advertisements may be displayed
- Advertisement performance may be measured
- Installations or actions may be attributed to advertising campaigns
If you select Ask App Not to Track:
- We will not access IDFA for tracking
- You may continue to use and play the game
- You may receive contextual or non-personalised advertisements
- Limited technical information may still be processed for game operation, diagnostics, security, fraud prevention, or permitted measurement
You may change this permission through:
iOS Settings → Privacy & Security → Tracking
Changing tracking permission does not automatically delete information processed before the setting was changed.
9. Regional Advertising Consent
Apple tracking permission and privacy-law consent are separate controls.
Where required by law, including in the European Economic Area, United Kingdom, or Switzerland, we or our consent-management provider may display a separate consent message.
Depending on your location, you may be able to:
- Accept personalised advertising
- Reject personalised advertising
- Select advertising purposes
- Review advertising providers
- Request contextual or non-personalised advertisements
- Withdraw previously provided consent
- Opt out of targeted advertising
Where available, you may reopen the consent form through a button such as:
- Privacy Choices
- Privacy and Cookie Settings
- Manage Consent
Withdrawing consent does not affect processing that occurred lawfully before consent was withdrawn.
10. Personalised and Non-Personalised Advertising
Personalised Advertising
With required consent and permission, advertising providers may use information such as advertising identifiers, approximate location, previous advertisement interactions, application activity, and inferred interests to select advertisements.
Contextual or Non-Personalised Advertising
Contextual advertisements are selected mainly using information about the current game or advertisement placement rather than a profile of activity across unrelated applications or websites.
Contextual advertising may still use limited information such as:
- Game or application name
- Advertisement placement
- Device type
- Device language
- Approximate region
- Advertisement-frequency information
- Fraud-prevention information
- Consent status
11. Legal Bases for Processing
Where applicable privacy laws require a legal basis, we may rely on:
Consent
For personalised advertising, IDFA access, cross-app tracking, and certain analytics or advertising activities.
Performance of a Contract
For providing game functionality, purchases, rewards, purchase restoration, and support.
Legitimate Interests
For improving games, diagnosing crashes, maintaining security, preventing fraud, and providing contextual advertising where legally permitted.
Legal Obligations
For complying with laws, responding to lawful requests, maintaining required records, and protecting legal rights.
12. Sharing and Disclosure
Information may be shared with:
- Advertising providers
- Analytics providers
- Crash-reporting and performance providers
- Consent-management providers
- Apple and Google platform services
- Hosting, storage, security, and technical providers
- Customer-support providers
- Legal authorities where required
- A buyer or successor during a merger, acquisition, or sale of assets
We require providers receiving personal information through our Services to provide the same or an equivalent level of protection required by applicable laws and platform rules.
13. Third-Party Services
Depending on the game and enabled configuration, our Services may use the following providers.
Google AdMob
AdMob may be used for:
- Advertisement delivery
- Personalised advertising with consent
- Contextual advertising
- Advertising measurement
- Attribution
- Advertisement-frequency control
- Reporting
- Fraud prevention
- Consent-management integration
Google Privacy Policy:
https://policies.google.com/privacy
How Google Uses Information from Apps:
https://policies.google.com/technologies/partner-sites
Google Firebase
Firebase services may include:
- Firebase Analytics
- Firebase Crashlytics
- Firebase Remote Config
- Firebase Installations
- Firebase Performance Monitoring
Firebase may process application identifiers, gameplay events, diagnostic information, crash information, and performance information.
Firebase Privacy Information:
https://firebase.google.com/support/privacy
Unity
Our games are developed using the Unity game engine.
Depending on enabled packages, Unity services may include analytics, advertising, diagnostics, authentication, or other optional services.
Only services included and enabled in a particular game may process information through that game.
Unity Privacy Policy:
https://unity.com/legal/privacy-policy
Apple Services
Apple may process information relating to application distribution, purchases, refunds, platform security, and tracking permission.
Apple Privacy Policy:
https://www.apple.com/legal/privacy/
Google Play Services
Google Play may process information relating to application distribution, purchases, refunds, platform security, and device services.
Google Privacy Policy:
https://policies.google.com/privacy
14. Advertising Mediation
AdMob or another advertising platform may use mediation or bidding to provide advertisements from additional advertising partners.
The advertising provider may vary depending on:
- Your country or region
- Available advertisement inventory
- Your consent choices
- The game version
- The enabled mediation configuration
Additional directly integrated advertising SDKs or mediation partners must be added to this Privacy Policy and the relevant app-store privacy disclosures.
15. Sale, Sharing, and Targeted Advertising
Green Lotus Games does not sell personal information directly in exchange for money.
However, some privacy laws may treat the disclosure of advertising identifiers or application activity for personalised advertising as a “sale,” “sharing,” or “targeted advertising.”
Where applicable, you may opt out by:
- Rejecting personalised advertising
- Using in-app Privacy Choices
- Disabling tracking in device settings
- Contacting us by email
We will not discriminate against you for exercising an applicable privacy right.
16. Data Retention
We retain information only for as long as reasonably necessary for:
- Operating our games
- Providing support
- Processing purchases
- Maintaining security
- Preventing fraud
- Recording consent choices
- Meeting legal obligations
- Resolving disputes
- Protecting legal rights
Retention periods depend on the type of information, purpose of processing, legal requirements, and provider configuration.
Support and privacy-request records may be retained for a reasonable period after a request is completed.
Local game data generally remains until it is reset, cleared, removed by the game, or the application is uninstalled.
Third-party providers may apply their own retention periods under their privacy policies.
When information is no longer needed, we delete, anonymise, or securely isolate it where technically and legally possible.
17. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion
- Request restriction of processing
- Object to certain processing
- Withdraw consent
- Request data portability
- Opt out of targeted advertising
- Opt out of sale or sharing
- Appeal a rejected privacy request
- Complain to a privacy authority
To submit a request, email:
greenlotus15394@gmail.com
Please include:
- The name of the game
- Your device platform
- The type of request
- The approximate date you used the game
- Information reasonably necessary to locate relevant records
Because most games do not require an account, we may be unable to identify pseudonymous technical information as belonging to a particular person.
18. Withdrawing Consent
You may withdraw or change consent by:
- Changing Apple tracking permission in iOS settings
- Using the in-app Privacy Choices or Manage Consent option
- Using device advertising controls
- Contacting us by email
Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.
19. Player Accounts
Our current general-audience games do not require players to create a Green Lotus Games account.
Therefore:
- We generally do not collect usernames or passwords
- There is no Green Lotus Games player account to delete
- Users may play without providing a name or email address
- Privacy requests may still be submitted by email
- Local game data may generally be removed by clearing application data or uninstalling the application
If a future game supports account creation, we will update this Privacy Policy and provide an appropriate in-app account-deletion method.
20. Children’s Privacy
Our general-audience Services are not directed primarily to children under 13.
Where we know that a user is below the applicable age of digital consent:
- We do not intentionally use IDFA for tracking
- We do not intentionally serve personalised advertisements
- We do not intentionally create an advertising profile
- We use age-appropriate advertising settings where available
- We may display contextual or limited advertisements
- We limit processing to information reasonably necessary to operate, secure, support, and improve the game
Parents or guardians who believe a child provided personal information may contact us at:
greenlotus15394@gmail.com
Please include the relevant game name and an explanation of the concern.
21. Security
We use reasonable administrative, technical, and organisational safeguards designed to protect information from:
- Unauthorised access
- Unauthorised disclosure
- Accidental loss
- Misuse
- Alteration
- Destruction
Safeguards may include:
- Access restrictions
- Encryption in transit
- Pseudonymous identifiers
- Secure service providers
- Authentication controls
- Software and SDK updates
- Security monitoring
- Data minimisation
No electronic transmission or storage system is completely secure, and absolute security cannot be guaranteed.
22. International Data Transfers
Green Lotus Games is based in India.
Our service providers may process information in India, the United States, the European Economic Area, or other countries.
Where required, international transfers may rely on:
- Contractual protections
- Standard contractual clauses
- Adequacy decisions
- Provider data-protection commitments
- Other legally recognised safeguards
23. Data Minimisation
We seek to process only information reasonably necessary to:
- Operate our games
- Save progress and settings
- Display and measure advertisements
- Understand game performance
- Diagnose technical issues
- Provide support
- Prevent fraud
- Meet legal obligations
We periodically review permissions, SDKs, analytics events, and advertising configurations and seek to remove unnecessary collection or access.
24. Automated Processing
Advertising providers may use automated systems to:
- Select advertisements
- Estimate advertisement relevance
- Measure advertising performance
- Perform attribution
- Limit advertisement frequency
- Detect fraud
Analytics providers may automatically aggregate gameplay information to identify usage trends.
Green Lotus Games does not intentionally use personal information to make automated decisions that produce legal or similarly significant effects.
25. Third-Party Links and Advertisements
Our games may display advertisements or links to third-party websites, applications, stores, products, or services.
Green Lotus Games does not control those third parties.
Information provided directly to a third party is governed by that third party’s privacy policy and terms.
26. Changes to This Privacy Policy
We may update this Privacy Policy when:
- Our games or features change
- SDKs are added or removed
- Advertising practices change
- Data-processing practices change
- Laws or platform requirements change
- Security or technical requirements change
When this policy is updated, the “Last Updated” date will be revised.
Where required, we may provide an in-app notice, display a new consent message, or request renewed consent.
27. Complaints
Privacy questions or complaints may be sent to:
greenlotus15394@gmail.com
Depending on your location, you may also have the right to complain to your local privacy or data-protection authority.
We will not discriminate against users who make a good-faith privacy request or complaint.
28. Contact Us
For privacy questions, consent withdrawal, access requests, correction requests, deletion requests, advertising questions, or complaints, contact:
Green Lotus Games
Country: India
Email: greenlotus15394@gmail.com
Please include the relevant game name, device platform, and a clear description of your request.