The panel addressed:

• The shift from reactive, checklist-driven compliance to proactive, tech-enabled governance. Speakers highlighted how AI-powered insights can transform complaints data into an early-warning system, empowering firms to spot emerging risks and address customer issues before they escalate.

• They also discussed the delicate balance between scaling AI across the enterprise and maintaining the boardroom’s trust and accountability. A strong emphasis was placed on fostering a risk-aware culture — one that doesn’t stifle growth but instead acts as a foundation for sustainable expansion across global markets.

• The session underscored that modern GRC is no longer about saying “no” but enabling the business to say “yes” with confidence and control.