Effective Date: October 2026
This Privacy Policy explains how GetReceptionistAI
("GetReceptionistAI," "we," "us," or "our") collects, uses, discloses,
and protects information when you use our mobile application, web
application, AI receptionist services, and related features
(collectively, the "Services").
Contact: Kevin Taylor
Email: support@getreceptionistai.com
By using the Services, you acknowledge that you have read this Privacy
Policy. If you do not agree with this Policy, please do not use the
Services.
This Policy applies to information processed through GetReceptionistAI,
including information relating to account holders, business customers,
callers who interact with an AI receptionist, and individuals whose
information is submitted to the Services.
GetReceptionistAI may process information on behalf of a business
customer. In those cases, the business customer may determine how caller
information is collected and used, and may have its own privacy notice
and legal obligations. If you are a caller, contact the business you
called for information about its practices and your rights.
Depending on how you and your business configure and use the Services,
we may collect the following categories of information:
Name, email address, and account identifiers.
Authentication information provided through supported sign-in
providers, such as Apple or Google.
Business name, business contact details, and account preferences.
Business hours, services, FAQs, instructions, and other information
used to configure the AI receptionist.
Appointment availability, calendar settings, and related business
workflow information.
Information, documents, or other content you choose to submit to the
Services.
Depending on enabled features and applicable settings, this may
include: - Caller and recipient telephone numbers. - Call date, time,
duration, connection status, and call-related metadata. - Call audio
recordings, if recording is enabled. - Transcripts, summaries, caller
questions, and information provided during a call. - Names, contact
details, appointment requests, and other information a caller shares. -
Information extracted or generated by AI from calls.
If you connect calendars or other third-party business systems, we may
process relevant account identifiers, calendar availability, appointment
details, and information needed to provide the requested integration.
If you purchase a subscription or paid feature, we may receive
subscription status, plan, transaction identifiers, billing status, and
related information from the applicable payment provider. Payment card
details are generally handled by the payment processor or app store
rather than directly by GetReceptionistAI; the precise information
processed depends on the payment method.
The Services or their providers may process technical information such
as device type, operating system, app version, IP address, log data,
crash reports, feature usage, and diagnostic information, where
collected by the Services or enabled third-party tools.
We may use information for the following purposes: - Create and manage
accounts and authenticate users. - Provide, operate, and maintain the
Services. - Answer and route calls, process caller requests, and
generate AI responses. - Create transcripts and summaries where those
features are enabled. - Capture caller details and support appointment
scheduling or business workflows. - Provide customer support and respond
to questions or requests. - Process subscriptions, payments, renewals,
and account-related notices. - Maintain security, prevent fraud,
troubleshoot issues, and investigate misuse. - Monitor service
performance and improve reliability and functionality. - Comply with
legal obligations and enforce our agreements. - Communicate important
service, security, policy, and administrative updates.
We will use information for purposes consistent with this Policy and the
configuration of the Services, subject to applicable law.
GetReceptionistAI uses AI services to interpret caller requests,
generate responses, extract information, and create summaries or other
outputs.
Information submitted to AI features may be processed by
GetReceptionistAI and relevant AI or infrastructure providers to deliver
those features. AI-generated outputs may be inaccurate or incomplete.
Business customers should review their configuration and determine
whether AI processing is appropriate for their use case.
Do not submit sensitive personal information through the Services unless
it is necessary for your use case, permitted by law, and appropriately
disclosed to the individuals concerned.
Call recording and transcription depend on the features enabled and the
configuration of the relevant account.
Laws governing call recording, monitoring, transcription, and consent
vary by location. Business customers are responsible for determining
and meeting their legal obligations, including providing notices,
obtaining required consent, configuring recording and transcription
appropriately, and ensuring that callers are informed as required by
law.
If you are a business customer, do not enable or use recording or
transcription unless you have established an appropriate legal basis and
completed any required notices or consent steps. GetReceptionistAI does
not provide legal advice.
We may disclose information in the following circumstances, limited as
reasonably necessary for the purposes described in this Policy:
We may share information with providers that help us operate the
Services, such as: - Telephony and communications providers. - AI
processing providers. - Cloud hosting, storage, and infrastructure
providers. - Authentication providers. - Calendar and scheduling
providers. - Analytics, monitoring, and security providers, if used. -
Payment processors and app stores.
These providers may process information under their own terms and
privacy policies and, where applicable, our contractual arrangements
with them.
Where GetReceptionistAI is configured for a business, relevant call
details, recordings, transcripts, summaries, caller information, and
appointment details may be made available to that business and its
authorized users.
We may disclose information where we reasonably believe disclosure is
required by law, legal process, or a valid governmental request, or is
necessary to protect rights, safety, security, users, or the Services.
Information may be transferred as part of a merger, acquisition,
financing, reorganization, sale of assets, or similar business
transaction, subject to applicable legal requirements.
We may share information in other ways when you direct us to do so or
provide consent, where required.
We do not describe the Services as selling personal information, and we
do not knowingly sell personal information for monetary consideration.
If a particular law defines certain data sharing as a "sale," "sharing,"
or targeted advertising, applicable rights and disclosures will be
provided as required by that law.
We retain information for as long as reasonably necessary to provide the
Services, maintain accounts, support business operations, resolve
disputes, enforce agreements, meet legal obligations, and protect the
Services.
Retention periods may differ depending on the type of information,
account configuration, business customer instructions, technical
requirements, and applicable law. Call recordings, transcripts, and
related data may be retained according to the features and settings
available for the account.
Deleting an account or requesting deletion may not immediately remove
all information from active systems or backups. Some information may be
retained where required or permitted by law or for legitimate security,
dispute-resolution, and recordkeeping purposes.
The specific retention periods and deletion controls should be confirmed
against the actual product configuration before publication of this
Policy.
We use reasonable technical and organizational measures intended to
protect information against unauthorized access, loss, misuse,
alteration, and disclosure. However, no method of transmission or
storage is completely secure, and we cannot guarantee absolute security.
You are responsible for protecting your account credentials, limiting
access to authorized users, and notifying us promptly if you suspect
unauthorized access to your account.
GetReceptionistAI and its service providers may process or store
information in countries other than the country where you or a caller
are located. Data protection laws may differ between countries.
Where required by applicable law, we will take appropriate steps for
international transfers of personal information. The locations used by
GetReceptionistAI and its providers should be confirmed based on the
actual hosting and vendor configuration.
Depending on your location and applicable law, you may have rights to: -
Request access to personal information about you. - Request correction
of inaccurate information. - Request deletion of personal information. -
Object to or request restriction of certain processing. - Request a
portable copy of certain information. - Withdraw consent where
processing is based on consent. - Lodge a complaint with a relevant data
protection authority.
These rights may be subject to legal exceptions and verification
requirements. If your information is held by a business using
GetReceptionistAI, you may need to direct your request to that business.
To submit a privacy request, contact support@getreceptionistai.com.
We may need to verify your identity and clarify the request before
acting on it.
The Services are intended for businesses and individuals who meet the
minimum legal age requirement in their jurisdiction and are not designed
for children to create accounts independently. We do not knowingly seek
to collect children's personal information in violation of applicable
law.
Callers may provide information during a call. Business customers are
responsible for ensuring their use of the Services is appropriate for
their audience and complies with laws applicable to information about
children. If you believe a child has provided personal information
inappropriately, contact us so we can review the matter.
The Services may integrate with or rely on third-party products,
websites, or platforms. Their privacy practices are governed by their
own policies, not this Policy. We encourage you to review the policies
of any third-party service you choose to connect or use.
We may update this Policy from time to time. If we make material
changes, we may provide notice through the Services, our website, email,
or another appropriate method, as required by law. The updated Policy
will state its revised effective date. Your continued use of the
Services after an update becomes effective is subject to applicable law.
For questions, concerns, or privacy requests relating to this Policy or
GetReceptionistAI, contact:
Kevin Taylor
Email: support@getreceptionistai.com