Thank you for using Family Tracker App! We’re here to help you get the most out of your experience.
If you have any questions, run into issues, or just need a hand, don’t hesitate to reach out. Our support team is ready to assist you.
For all support inquiries, please contact us by email:
Email: megigvianidze784@gmail.com
We typically respond within 24–48 hours on business days.
Q: I see an “Unmatched Route” error. What should I do?
A: This may be a temporary issue. Try restarting the app. If the problem continues, please email us with details about your device and steps to reproduce the issue.
Q: How do I reset my account or login info?
A: Currently, account resets must be requested via email. Contact us with the subject line “Account Reset Request.”
Q: Is there a subscription? What’s included?
A: Yes, we offer an auto-renewable subscription that includes full access to premium features such as advanced location tracking, history logs, and more. You can manage or cancel subscriptions in your device’s Settings under Apple ID > Subscriptions.
Before reaching out, try the following:
Make sure your app is updated to the latest version.
Restart your device.
Ensure you have a stable internet connection.
Still having trouble? Send us an email and we’ll be happy to help.