Last Updated: 8/26/26
Treeloop Studios ("we," "us," "our") operates the VR game Gorilla Horror Universe (the "App"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and how you can control or delete it.
By using the App, you agree to the collection and use of information in accordance with this policy.
Device information: headset model, operating system version, unique device/advertising identifiers, IP address
Gameplay data: session length, in-game events, crash logs, performance diagnostics
Networking data: matchmaking and connection data processed via our multiplayer backend (Photon Engine), including your IP address and session/room identifiers, for the purpose of connecting you to other players
Account information: username/display name and a unique player ID created via our backend service provider (PlayFab), used to save your progress and cosmetic/wardrobe preferences across sessions
Voice chat audio (if enabled): if the App includes proximity or lobby voice chat, your microphone audio is transmitted in real time to other players in your session via our voice networking provider. We do not record or store voice audio on our servers.
Support communications: any information you provide when contacting us for support (e.g., email address, description of issue)
We do not collect biometric identifiers (e.g., facial geometry, iris data) beyond the standard headset positional/hand-tracking data provided by the platform to render gameplay in real time. This tracking data is processed locally/transiently to run the game and is not stored or transmitted to our servers in a form that identifies you personally.
We use the information we collect to:
Operate, maintain, and provide the features of the App (matchmaking, save data, cosmetics/wardrobe persistence)
Diagnose and fix bugs, crashes, and performance issues
Enforce our Terms of Service and prevent cheating, exploits, or abuse
Communicate with you regarding support requests
Comply with legal obligations
We do not sell your personal information. We do not use your data for third-party advertising.
We share information only in the following circumstances:
Service providers: We share data with the third-party vendors who host our backend infrastructure, specifically PlayFab (Microsoft Azure) for account/save data and Photon Engine for real-time networking and voice chat relay. These providers process data on our behalf under their own security and privacy commitments.
Platform providers: Information may be shared with the VR platform you use to access the App (e.g., Meta) as required for distribution, entitlement checks, and platform features.
Legal requirements: We may disclose information if required by law, subpoena, or to protect the rights, safety, or property of us, our users, or others.
Business transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
We do not otherwise share, rent, or sell your personal information to third parties.
You have the right to:
Access the data we hold about your account
Correct inaccurate account information (e.g., display name)
Request deletion of your data (see Section 5)
Opt out of voice chat by muting your microphone or disabling voice chat in the App's settings, where available
You may request deletion of your account data at any time, free of charge, by contacting us at somewhattempnewacc@gmail.com with the subject line "Data Deletion Request" and your in-game username or player ID.
We will verify your request and delete or anonymize your data within 30 days, except where we are required to retain certain data to comply with legal obligations, resolve disputes, or enforce our agreements. This deletion process is available to all users regardless of region.
If a request cannot be fulfilled in full (for example, because certain data must be retained for legal or security reasons), we will explain why in our response.
The App is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at somewhattempnewacc@gmail.com and we will delete it.
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
If you access the App from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers (including PlayFab/Microsoft Azure and Photon Engine) operate servers. By using the App, you consent to this transfer.
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of the App after changes take effect constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Treeloop Studios somewhattempnewacc@gmail.com
This Privacy Policy is intended to address Meta's Virtual Reality Check requirements VRC.Privacy.1 through VRC.Privacy.4.