Effective Date: 18/09/2026
Last Updated: 21/09/2026
Welcome to Goocart ("we," "us," "our"). Goocart is a multi-service platform that allows users to order food, vegetables, groceries, and other products, as well as request bike taxi/ride services through our mobile application and related services.
This Privacy Policy explains how Goocart collects, uses, shares, stores, and protects your personal information when you use the Goocart application, website, and services.
By using Goocart, you agree to the practices described in this Privacy Policy.
When you create or use a Goocart account, we may collect:
Full name
Mobile phone number
Email address
Password or authentication information
Profile photograph, if provided
Date of birth or age information where required
Communication preferences
Account and login information
Goocart may collect location information because location is necessary for certain features, including food and grocery delivery and bike taxi services.
This may include:
Current or approximate location
Pickup location
Delivery location
Ride destination
Saved addresses
GPS/location information during an active delivery or ride
We may use location information to match users with delivery partners or bike-taxi drivers, provide directions and estimated arrival times, calculate applicable fares or delivery charges, improve safety, and provide location-based services.
Where required by applicable law, Goocart will request permission before accessing precise device location.
You may disable location permissions through your device settings. However, some Goocart services may not work properly without location access.
When you place an order through Goocart, we may collect:
Items ordered
Restaurant, grocery store, vegetable store, or seller information
Delivery address
Order amount
Discounts and promotional codes
Order history
Special delivery instructions
Delivery status
Cancellation information
Refund information
When you use Goocart's bike taxi service, we may collect:
Pickup location
Destination
Ride date and time
Route information
Fare information
Driver/partner information
Ride status
Cancellation information
Ratings and reviews
Information required for customer and driver safety
Goocart may provide the driver with information necessary to complete the requested ride, such as your name, pickup location, destination, and relevant contact information.
When you make payments through Goocart, we may collect information such as:
Payment method
Transaction amount
Transaction date and time
Payment status
Refund information
Transaction/reference IDs
Payments may be processed by third-party payment providers. Goocart generally does not store complete debit or credit card numbers or banking credentials on its own servers unless expressly stated and legally permitted.
When you use Goocart, we may automatically collect:
Device type
Operating system
App version
IP address
Device identifiers
Mobile network information
Browser information
Crash reports
Log information
App usage information
Security and diagnostic information
This information helps us operate, secure, troubleshoot, and improve Goocart.
If you contact Goocart or communicate with us through the application, we may collect:
Customer-support messages
Chat communications
Call-related information where legally permitted
Feedback
Reviews
Complaints
Other communications with Goocart
We may record or monitor customer-support communications where permitted or required by applicable law.
Goocart may use your personal information to:
Create and manage your account
Process food orders
Process vegetable and grocery orders
Arrange deliveries
Provide bike taxi services
Connect customers with restaurants, stores, delivery partners, and drivers
Process payments and refunds
Calculate applicable fares and delivery charges
Provide customer support
Send order, delivery, and ride updates
Verify accounts and service providers
Prevent fraud and unauthorized activity
Maintain platform and user safety
Improve Goocart's services
Personalize your experience
Send promotional communications where legally permitted
Conduct analytics and business operations
Comply with legal and regulatory requirements
Enforce our terms and policies
Resolve disputes and investigate complaints
Location information is an important part of Goocart's delivery and bike taxi services.
For customers, location may be used to:
Find nearby restaurants and stores
Set delivery addresses
Match users with available drivers or delivery partners
Track deliveries
Track rides
Provide estimated arrival times
Improve safety and customer support
For drivers and delivery partners, Goocart may collect location information while they are actively using the platform to provide rides or deliveries.
Goocart will not use background location information for purposes unrelated to the services without an appropriate legal basis and, where required, your permission.
Goocart may share information with the following categories of recipients where necessary to provide or operate our services.
We may provide information necessary to prepare and fulfill your order, such as your name, order details, and delivery information.
Delivery partners may receive information required to complete your delivery, including pickup and delivery details.
Bike-taxi drivers may receive information necessary to provide the requested ride, including pickup and destination information.
Payment information may be shared with authorized payment processors to process transactions, refunds, and related payment services.
Goocart may use third-party providers for:
Cloud hosting
Analytics
Maps and location services
Customer support
Notifications
Authentication
Payment processing
Fraud prevention
Software maintenance
Security
These providers may process information on Goocart's behalf according to applicable contractual and legal requirements.
Goocart may disclose information when required by applicable law, regulation, court order, governmental request, or when reasonably necessary to protect the rights, safety, and security of our users, company, or others.
If Goocart is involved in a merger, acquisition, restructuring, financing, or sale of all or part of its business, personal information may be transferred as part of that transaction, subject to applicable law.
Goocart does not sell your personal information for money.
We may use information to provide personalized services, promotions, analytics, recommendations, or advertising where permitted by applicable law.
Goocart's website and application may use cookies, SDKs, pixels, local storage, and similar technologies to:
Keep you signed in
Remember your preferences
Understand how our services are used
Improve performance
Detect fraud and security threats
Measure marketing performance
Personalize content and promotions
You may be able to control certain tracking technologies through your device or browser settings.
Goocart may send you:
Order notifications
Ride notifications
Delivery updates
Service announcements
Offers and discounts
Promotional messages
You may opt out of promotional communications using the available unsubscribe option or by contacting Goocart.
You may continue to receive essential service-related communications, such as order and ride notifications, even after opting out of marketing messages.
Goocart retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing services
Maintaining transaction records
Resolving disputes
Preventing fraud
Meeting accounting requirements
Complying with legal obligations
Enforcing agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
Goocart uses reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
Security measures may include:
Encryption where appropriate
Access controls
Authentication mechanisms
Security monitoring
Secure infrastructure
Employee and contractor access restrictions
Regular security improvements
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Goocart's services are not intended for children who are below the minimum age required under applicable law to use the relevant service.
Goocart does not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information improperly, please contact us.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of information where legally permitted
Request information about how your data is processed
Withdraw consent where processing is based on consent
Object to certain processing
Request restriction of certain processing
Request a copy of certain information
Opt out of certain marketing communications
Raise a complaint with the appropriate data-protection authority
To exercise applicable rights, contact Goocart using the contact information below.
Goocart may need to verify your identity before processing certain requests.
You may request deletion of your Goocart account through:
Goocart App → Profile/Settings → Delete Account
You may also contact us at:
Email: goocartdelivery@gmail.com
When you request account deletion, Goocart will delete or anonymize information where required, subject to information that we are legally required or permitted to retain.
Certain transaction, payment, fraud-prevention, and legal records may need to be retained for a specific period.
Goocart may integrate with or link to third-party services, including:
Payment providers
Map providers
Restaurants
Grocery and vegetable stores
Analytics providers
Customer-support providers
Cloud-service providers
Other service providers
Third parties may have their own privacy policies and terms. Goocart encourages users to review the privacy practices of third-party services.
If you register as a Goocart bike-taxi driver or delivery partner, we may collect additional information necessary to verify eligibility and provide services, including:
Full name
Contact details
Photograph
Identity documents
Driving licence information
Vehicle information
Vehicle registration information
Insurance information
Bank/payment details
Location information
Service and trip history
Ratings and reviews
Background or verification information where legally permitted or required
This information may be used to verify eligibility, process payments, provide services, maintain safety, prevent fraud, and comply with applicable laws.
Goocart may process information to detect, investigate, and prevent:
Fraud
Fake accounts
Payment abuse
Theft
Unauthorized access
Misuse of the platform
Dangerous or prohibited conduct
False delivery or ride claims
Violations of Goocart's terms and policies
Goocart may share relevant information with law-enforcement or other authorized authorities where legally required or permitted.
Goocart may update this Privacy Policy from time to time.
When material changes are made, Goocart may notify users through the application, website, email, or other appropriate methods.
The updated Privacy Policy will become effective on the date stated at the beginning of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact Goocart at:
Company Name: Goocart India
App Name: Goocart
Registered Address: house no: 16-1, subbareddy colony, Ramachandra estate jangaareddigudem - 534447 India
Email: goocartdelivery@gmail.com
Customer Support: goocartdelivery@gmail.com
Data Protection Contact: Chandu/goocartdelivery@gmail.com
This Privacy Policy will be governed by the laws applicable to Country/State, except where applicable privacy or consumer-protection laws provide otherwise.
Any disputes will be handled in accordance with applicable law.
By using Goocart, you acknowledge that you have read and understood this Privacy Policy.