Wesal application owned by Wesal Technology and Electronic Services Company of the Investment Authority and subject to Law 159 of 1981
Privacy Policy for Wesal app
The privacy policy governs the manner in which "Wesal" collects, uses, preserves, and discloses information collected by the users of the Wasal application. This privacy policy applies in the application and all the products and services provided by Wesal.
Personal identification information:
Wesal collects personal identity information from users in various ways, including, but not limited to, the time the user visits the application, registration in the Wesal application, filling in the application, the questionnaire analysis form, and other activities, services, features or resources that we may provide on our application. Users may be required to fully clarify their name, email address, phone number, and credit card information.
We can use the personal data that you provide to us and collect from you for the following purposes:
We may also obtain information from other sources and combine it with personal information that you have shared with us or collected through our services, for example: If you choose to link, create, or log into your Halan account with a payment service provider or a social media service (for example: For example, Facebook) or if you communicate through a separate application or website that uses our application processing interface (or the application processing interface that we use), we can obtain information about you or your communications from that site or application.
When you request delivery services on demand, our driver may provide us with an evaluation of the user after providing services to you, if you also interact with our services in another capacity, for example as a driver, we may combine and link this data with the personal data that you shared with us as a user, passenger or merchant.
Non-personally identifiable information:
Wesal collects some information about users whenever they interact with the application, and this information is not related to personal identity, but may include the type of smartphone and technical information about the user's contact methods with the application, such as the company used to provide the Internet service and other similar information.
Use of personal data
We can use the personal data that you provide to us and collect from you for the following purposes:
1- Developing, maintaining, and improving our services, including, for example: payment facilities, sending receipts, providing products and services that you request (and sending relevant information), developing new features, providing technical support and customer service to users and captain, developing security features, granting permission to users -Send product upgrades and updates, and administrative and procedural letters.
2- Managing the performance of internal processes, including, for example, preventing fraud and misuse of our services, troubleshooting software errors and solutions, and operational problems.
3- Test, search, monitor, and analyze data and indicators of usage and activity between you and others (users or drivers).
4- Facilitating communication between you and the driver, such as during the estimated arrival times, or when requesting a vehicle.
5- Sending and facilitating communication between you and others, such as offers, discounts, and discount codes on trips and services.
6- Sending you information that may interest you, such as offers, discount codes on services, Halan offers, news and updates related to Hala or any of its services. This is done in accordance with permissible and applicable local laws.
7- Notify you about changes or developments in our services.
8- Allow you to participate in Halan interactive features.
9- Keeping our services safe and under the necessary protection.
10- Customizing and developing our services in line with the needs of our users, such as updates and new features, recommendations, content, social media, referrals, and advertisements.
How we use the information collected:
Wisal collects and uses users' personal information for the following purposes:
Improving the quality of customer service.
Your information helps us to easily respond to your customer service requests and support needs more effectively.
To improve the application.
We are constantly striving to improve the offers made through the application or our website according to the information and feedback we receive from you.
Sending e-mails periodically.
The email address that users register to process their request, will only be used to send them information and updates related to their request. It may also be used in response to inquiries, or other requests or questions. If the user decides to join our mailing list, he will receive messages on his e-mail that may include news, latest updates, and information related to the application. And if the user wants at any time to cancel the registration of receiving any future messages, we provide him detailed instructions about canceling the registration at the end of each message on his e-mail, or the user can contact us through the application or our website.
How do we protect your information:
We follow proper procedures and safety standards in collecting, storing and dealing with data, in order to protect that data against unauthorized handling, modification, disclosure or destruction of your personal data, username, password, information related to your transactions and the data stored on our application. The exchange of sensitive and private data between Messenger and his users is done through secure communication channels, and it is encrypted and protected through approved digital methods and methods.
Sharing personal data:
We at Wisal do not sell, trade, or rent users' personal identification data to third parties, and we may share general aggregated demographic information that is not linked to any information about the personal identity of visitors and users with our partners, affiliates and advertisers for the purposes described above. We may use a third-party service provider to assist us in running our business and also in making the application or managing activities on our behalf, such as sending newsletters or surveys. We may share your data with this third party within the limits of those specified purposes in the event that you have given us permission to do so.
We also do not share your data with any official government agency except in an official letter directed to our company to personally disclose your data in security or criminal cases.
Third party websites:
Users may find advertisements or other content on our app carrying links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, or other third-party entities. It should be noted that we do not control the content or links that appear on those sites and we are not responsible for the practices of the sites linked to our site. In addition, those sites or services, including their content and links, may change constantly. These sites and services will have their own privacy policies and customer service policies. Browsing and interacting on any other site, including sites that link to our application, are subject to the terms and policies of those sites.
Sharing of personal data
1- We may share the personal data that we collect about you as described in this statement or as described at the time the information is collected or shared, this includes sharing it with:
2- Drivers: to enable them to provide the services you require. For example, we share your name and pick-up and drop-off locations with vehicle drivers.
3- Third party partners: To provide a service that you requested through a partnership or a promotional offer provided by a third party through the Halan application or its services.
4- Other third parties: For example, other applications or websites that merge with (API) or our services or parties who have (API) or services that you immediately want to cooperate with them.
5- The institution or employer in which you work.
We can also share your personal data:
6- With subsidiary and subsidiary entities immediately.
7- With agents, consultants, marketing and advertising partners, and other service providers who need access to personal data to perform their work on our behalf or to implement any contract we enter into with them.
8- In response to a request for any information by a competent authority or under any applicable law, regulation, or legal procedure.
9- With the responsible authorities in charge of implementing the law and government authorities or other third parties to implement or implement our terms and conditions and to investigate possible violations or if we believe that your actions were in violation of the terms and conditions of our services or to protect rights, property, safety immediately, or others.
10- With other companies or third parties in relation to or during negotiations regarding any merger or sale of the company's assets, restructuring, financing, or purchasing a share or the whole of our company, by any other company.
Changes to this privacy policy:
Wisal has the discretion to update this privacy policy at any time. When we do so, the user should review the update history at the bottom of this page, and we will send an email. Therefore, we encourage users to review the privacy policy frequently to view any changes so that they are aware of what we are doing in order to protect the personal data that we collect. And that the user acknowledges and agrees that it is his responsibility to review this privacy policy periodically and become aware of the modifications.
Agree to the terms of use:
Your use of this application indicates your agreement to our privacy policy and the controls and conditions governing the use of this application. If you do not agree to this policy, you must not use our app. You acknowledge that your continued use of the application after announcing the changes to this policy or to the controls and terms of use of the application will be considered as your acceptance of these changes.
to contact us:
If you have any questions about this privacy policy, the practices in this application, or your dealings with the application, you can contact us through: wessal445@gmail.com