How to contact Google My Business Support For help?


How to contact Google My Business Support

The Google My Business support team is ready to answer your questions. Their support team can help with questions related to:

  • Listing creation, ownership, transfer and verification

  • Updating List Information

  • Duplicate Ads and Merging

  • Manage Google My Business photos

To contact Google My Business, there are three options:

1. Go to Google My Business Support.

  • In the upper right corner, select Contact Us.

  • Select the relevant issue, and Google My Business will display your contact options, which often include a callback, chat, or email support.

2. An alternate option is to contact Google My Business on Twitter at your handle: @GoogleMyBiz.

3. Finally, you can call Google My Business directly to speak with a member of the support team. The phone number for Google My Business is 1-888-588-8639.

The Google My Business support team is fantastic. They can help solve basic and advanced questions, and their customer support is 100% FREE!

How to contact Google My Business support for business pages

In the past, how to contact Google My Business support has been a bit hit and miss, but it's become much easier to contact business support, whether it's by phone, email, and on social media.

Options for contacting Google My Business support

Depending on the nature of the support you require, we offer a variety of options:

Contact by phone

Email contact

Contact through social networks

Contact specifically for verification issues

To update:

Google my Business just launched a new form to get help: https://support.google.com/business/gethelp

You may still want to check out other options in this article for more problem-specific forms.

Contact Google My Business Support by phone

There are two options available for contacting Business Support by phone

1) Google My Business Phone Number: US 1-844-491-9665, UK 0800 169 0409 - Select the option to speak to Google My Business support (usually option 3)

2) Request a Google My Business Callback: Fill out the form to request a callback / speak to a Business Support specialist; call back is usually done within 24 hours.

Contact Google My Business Support by Phone - Online Property

Please note: Phone support is only available Monday through Friday during US business hours.

Contact Google My Business support via email

Please fill out this form to contact Business Support via email, you can also request phone support on this form if you change your mind, but please note that phone support is only available during US business hours.

Contact Google My Business Support by Email - Online Ownership

Tip: Be brief in your details, avoid rambling emails. Provide the facts and details.

Contact Google My Business Support via social media

You can contact Business Support through their social media channels:

1) Twitter: @GoogleMyBiz

2) Facebook: @GoogleMyBusiness

Contact Google My Business Support Through Social Media - Online Ownership

  • I use Twitter support all the time and they are great. Remember, be concise and have a little patience, they will come to you.

  • Contact Google My Business support for verification issues

  • If you are having verification issues, then the easiest method to deal with verification is to fill out this Verification Help Form.

Note: You must have requested postage and have waited at least 14 days, this applies to all forms of contacting commercial support.

Google My Business Help Forums

If you're having a problem with your Google Business Listing and you can't get help from Business Help because it's related to other Business Listings (that you don't own or manage), spam, or visibility issues, try the Google My Business help forums.

Tips:

  • Choose the best category to post your issue

  • Create your own thread, don't post in someone else's thread

  • Please provide all relevant details - links/screenshots etc.

  • Regardless of how you contact Google Enterprise Support, please describe your issue briefly to help them understand and diagnose the issue quickly and efficiently.

  • If you're still struggling, the online property also offers Google Business Consulting for those troublesome issues you just can't fix.

1. Phone support, chat support, and email support

At this time, you may be able to use: phone support ("Receive a Call"), chat support, and email support to contact Google support. All of these options are accessed via the Google Business Profile "Contact Us" form.

How to contact Google Business Profile using the "Contact Us" form

Go to https://support.google.com/business/gethelp»

In step 1 “How we can help”,

select your business from the drop down menu or "Unlisted Business".

Then explain your problem in one word or a few words and press "Next Step"

Then click an option under "Choose the best description of this problem" and press "Next step"

In step 2 "Resources", you should skip this section and press "Next step"

In step 3 you have the "Contact Options", not all of them are available. Options that may be available to you are "Chat" or "Email" or "Receive a call"

Contact form steps

Pro Tip: If you speak more than one language, you can tap on "Preferred Language:" and choose another language that may have more contact options.

2. Social Media Support Channels

Facebook

Google Business Profile| Facebook

Twitter

Google Business Profile| Twitter

3. Google Business Profiles Community Help Forum

Although this help forum "resides" on Google, it is a peer-managed community and Google employees will not answer your questions there.

However, in this community, you can post any question and it will be answered by GMB Product Experts (a program I am a part of). They can also escalate issues and cases to Google Support.

Google Business Profile Support Tips

Completely complete support requests with the information requested in the email contact form.

Use screenshots or videos to demonstrate the problem. In screenshots, include the timestamp where possible to help the team troubleshoot the action.

  • If you want to send attachments, you must put them all in a Google Drive folder and share the file's location with Google Support (for example, in the text area of the contact form). Don't forget to make the folder shareable.

  • Be sure to exclude any confidential or unrelated information, such as file names or personal information of others.

  • If you submit a request for an issue that affects multiple listings, please organize your listings in a spreadsheet.

  • Please do not submit duplicate applications. Repeated requests for the same issue create confusion in communications and wasted time.

Google Business Profile Support FAQ

What is the Google Business Profile support contact phone number?

  • Unfortunately, as of November 11, 2019, Google has closed the customer support phone number.

  • I sent an email, but I'm still waiting for a response from Google business profile support.

  • If you've waited 7 days, you should reply to the autoresponder with the case number and Google Support should contact you within 48 hours.