Introduction
When you use Globbo, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices
This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data.
Overview Scope
This notice applies to users of Globbo services anywhere in the world, including users of Globbo's apps, websites, features, or other services
This notice describes how Globbo and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice.
This notice specifically applies to:
Delivery recipients: individuals who request or receive food, or other products and services.
Delivery persons: individuals who provide delivery services.
In case of delivery people recognize that this application collects location data in the background (Background geolocation tracking) to allow you to receive trips near your location and be tracked by the passenger on the route even if the application is closed or not being used.
By pressing Connect, this application collects location data to enable and assign orders in the area you are in, even when the app is closed or not in use. You can deactivate it when you don't want to receive orders.
This notice also governs Globbo other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by Globbo for Business customers, or of owners or employees of restaurants or other merchants; personal data of those who start but do not complete applications to be drivers or delivery persons; or other personal data in connection with our mapping technology and features.
All those subject to this notice are referred to as “users” in this notice. In addition, please note the following:
For Guest Users: The personal data of those who order or receive trips or deliveries via partner websites or apps (such as when ordering from a restaurant or other merchant), or arranged by other account owners (collectively “Guest Users”) is used solely to provide such trips, deliveries, or other services requested through a third party, and for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements, each as described in “How we use personal data” below. Guest User personal data may be shared with third parties for these purposes. Such data may be associated with, and accessible by, the owner of that account.
Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places.
Data controller and transfer:
Globbo LLC are the data controllers for the personal data collected in connection with use of Globbo's services.
Globbo operates, and processes personal data, globally. We may also transfer such data to countries other than the one where our users live or use Globbo services. We do so in order to fulfill our agreements with users, such as our Terms of Use, or based on users’ prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law
Data collections and uses:
The data we collect, Globbo collects personal data provided by users to Globbo, such as during account creation during use of our services, such as location, app usage, and device data from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities.
The following personal data is collected by or on behalf of Globbo
Data provided by users. This includes:
User profile: We collect data when users create or update their Globbo accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings to provide services using Globbo apps.
We may use the photos submitted by users to verify their identities, such as through facial verification technologies. Background check and identity verification (drivers and delivery persons). This may include information such as driver history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor on Globbo behalf. We also verify the identities of riders, and of delivery recipients who request alcohol delivery.
Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.
User content: We collect the data submitted by users when they contact Globbo customer support, provide ratings or compliments for other users, restaurants or merchants, or otherwise contact Globbo. This may include feedback, photographs or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with Globbo.
Data created during use of our services. This includes:
Location data (driver and delivery person): We collect drivers’ and delivery persons’ precise or approximate location data, including to enable rides and deliveries, to enable ride/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Globbo collects this data when the Globbo app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
Location data (delivery recipients). We collect delivery recipients’ precise or approximate location data to enable and enhance use of our apps, including to improve pick-ups, facilitate deliveries, enable safety features, and prevent and detect fraud.
We collect such data from users’ mobile devices if they enable us to do so. Globbo collects such data from the time a ride or delivery is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.
Delivery recipients may use the Globbo apps without enabling Globbo to collect precise location data from their mobile devices. However, this may affect features in the Globbo apps. For example, a user who has not enabled location data collection will have to manually enter their pick-up address.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a restaurant’s or merchant's name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see "How We Use Data" below for more information on how we market our services to users).
In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice.
Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
Communications data: We enable users to communicate with each other and Globbo through Globbo's mobile apps and websites. For example, we enable drivers, and delivery persons and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Uva receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Globbo may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.
Data from other sources. These include:
Users participating in our referral programs. For example, when a user refers to another person, we receive the referred person’s personal data from that user.
Globbo account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. This includes owners of Globbo for Business accounts, users or others providing information in connection with claims or disputes.
Globbo business partners through which users create or access their Globbo account, such as payment providers, social media services, or apps or websites that use Globbo APIs or whose APIs Globbo uses.
Globbo business partners in connection with debit or credit cards issued by a financial institution in partnership with Globbo to the extent disclosed in the terms and conditions for the card.
vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements
insurance, vehicle, or financial services providers for drivers and/or delivery persons
partner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company)
publicly available sources
marketing service providers or data resellers whose data Globbo uses for marketing or research, law enforcement officials, public health officials, and other government authorities Globbo may combine the data collected from these sources with other data in its possession.
How we use personal data:
Globbo uses personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:
to enhance the safety and security of our users and services
for customer support, for research and development
to enable communications between users, to send marketing and non-marketing communications to users in connection with legal proceedings.
Globbo does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
We use personal data we collect:
To provide our services. Globbo uses data to provide, personalize, maintain, and improve our services.
This includes using data to:
create/update accounts, enable transportation and delivery services (such as using location data to facilitate a pick up or delivery), features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate use of our services by those with disabilities process payments track and share the progress of rides or deliveries personalize users’ accounts. We may, for example, present an Globbo user with personalized restaurant or food recommendations based on their prior orders.
Perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
Globbo performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users
Safety and security.
We use personal data to help maintain the safety, security, and integrity of our services and users. This includes verifying users' identity and eligibility to provide transportation or deliveries, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers,
using data from drivers’ or delivery persons’ devices to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.
Using device, location, user profile, usage, and other data to prevent, detect, and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized drivers or delivery persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.
Using user ratings, reported incidents, and other feedback to encourage compliance with our guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries.
Sharing information regarding serious driver or delivery person safety incidents or compliance with local regulations with third parties, including other companies who enable users to request or provide rides or delivery services, or intermediaries who collect and report such information for multiple companies, to prevent drivers or delivery persons who may pose a safety risk to the platform or its users from using Globbo or those other companies’ services. We may also share with third parties, including those affected by such incidents, whether the incidents result in account deactivation.
Using ratings, usage and other data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because one user previously gave the other a one-star rating).
Globbo performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, and/or for purposes of the legitimate safety and security interests of Globbo or other parties, including users and members of the general public.
Customer support:
Globbo uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.
Globbo performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.
Research and development. We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.
Globbo performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of Globbo legitimate interests developing new services and features.
Enabling communications between users. For example, a driver may message or call a rider to confirm a pickup location, a rider may contact a driver to retrieve a lost item, or a restaurant or delivery person may call a delivery recipient with information about their order.
Globbo performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.
Marketing. Globbo may use personal data to market our services to our users. This includes sending users communications about Globbo services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms.
We may also inform users about products and services offered by Globbo partners. For example, we may provide recommendations, promotions, or ads for Globbo partners based on users’ past delivery orders. Although we inform users about products and services offered by Globbo partners, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.
We may use the data we collect, including in combination with advertising partners’ data, to personalize and improve the marketing communications (including ads) that we send on and off Globbo apps and websites, including based on user location, use of Globbo services, and user preferences and settings. For example, we share user data (such as hashed email address, usage information, and device or user identifiers) with Facebook and TikTok to personalize and improve our ads for Globbo services.
Non-marketing communications. Globbo may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Globbo or its partners.
Globbo performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or for purposes of Globbo and it’s users legitimate interests in informing users about events that may have an impact on how they can use Globbo services.
Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to use of Globbo services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.
Globbo performs the above activities on the grounds that they are necessary for purposes of Globbo's legitimate interests in investigating and responding to claims and disputes relating to use of Globbo's services and features, and/or necessary for compliance with applicable legal requirements.
Automated decision-making We use personal data to make automated decisions relating to use of our services. This includes:
Enabling dynamic pricing, in which the price of the delivery fee for Globbo orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of drivers using Globbo at a given moment.
Matching available delivery persons to users requesting services. Users can be matched based on availability, proximity, and other factors such as likelihood to accept a trip based on their past behavior or preferences.
Determining user ratings, and deactivating users with low ratings.
Flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm Globbo, its users, and others. In some cases, such as when a user is determined to be abusing Globbo's referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation, or in the European Union or where otherwise required by law, deactivation after human review.
Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact Globbo customer support.
Globbo performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of Globbo, its users and others.
Cookies and third-party technologies:
Globbo and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.
Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Globbo uses cookies and similar technologies for purposes such as:
Authenticating users, remembering user preferences and settings
determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.
Data sharing and disclosure:
Some of Globbo services and features require that we share personal data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
Globbo may share personal data:
With other users. This includes sharing delivery recipients’ first name, delivery address, and order information with their delivery person and restaurant or merchant. We may also share ratings and feedback, or other information to the extent required by law, with the restaurant partner and delivery person.
For drivers and delivery persons, we may share data with the rider(s), delivery recipient(s) and restaurants or merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; period of time since they signed up to be a driver or delivery person; contact information (if permitted by applicable laws); and driver or delivery person profile, including compliments and other feedback submitted by past users.
We also provide riders and delivery recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery person first name, photo, and route map. We also include other information on those receipts if required by law. for those who participate in Globbo's referral program, we share certain personal data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.
At the user’s request
This includes sharing data with:
Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.
Globbo business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, Globbo may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurants, merchants or other Globbo business partners and their users in connection with promotions, contests, or specialized services.
With the general public
Questions or comments from users submitted through public forums such as Globbo blogs and Globbo social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.
With the Globbo account owner
If a user requests transportation or places an order using an account owned by another party, we may share their order or trip information, including location data, with the owner of that account. This occurs, for example, when:
a driver or delivery person uses an account owned by or associated with an Globbo partner transportation company or restaurant
With Globbo subsidiaries and affiliates
We share personal data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Globbo processes and stores such data in the United States on behalf of its international subsidiaries and affiliates.
With Globbo service providers and business partners
Globbo provides personal data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
payment processors and facilitators
background check and identity verification providers
cloud storage providers
Google, in connection with the use of Google Maps in Globbo's apps (see Google’s privacy policy for information on their collection and use of data)
social media companies, including Facebook and TikTok, in connection with Globbo's use of their tools in Globbo's apps and websites (see Facebook’s and TikTok’s privacy policies for information on their collection and use of data).
Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness
research partners, including those performing surveys or research projects in partnership with Globbo or on Globbo's behalf
vendors that assist Globbo to enhance the safety and security of its apps
consultants, lawyers, accountants, and other professional service providers
insurance and financing partners airports, providers of bike and scooters that can be rented through Globbo apps, such as Lime restaurants, grocery stores and other merchants from whom delivery recipients place orders, as well as partners and/or their point of sale providers, including for order fulfillment, delivery, communications and marketing purposes.
Third-party vehicle suppliers, including fleet and rental partners:
For legal reasons or in the event of a dispute
Globbo may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Globbo's rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
With consent
Globbo may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
Data retention and deletion:
Globbo retains user data for as long as necessary for the purposes described above.
Choice and transparency.
Privacy settings
The Settings > allows users to set or update their preferences regarding location and notifications.
Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.
In-app ratings pages
After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for users.
Updates to this notice
We may occasionally update this notice.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Globbo's apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.
Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
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Cancellation Policy:
At Globbo, we understand that plans can change and orders may need to be canceled. Our
cancellation policy is designed to be fair and easy to understand.
Eligibility for Cancellations
● Orders may be canceled at any time before they have been prepared by the merchant. If
you need to cancel an order, please contact our customer service team as soon as
possible.
● Once the merchant marks your order as ‘Cooking’ or ‘Finished’ our customer service
team will communicate with the merchant to validate whether the order can be canceled
or not. Please note, this decision is ultimately at the discretion of the merchant.
● In case of orders that have been prepared by the merchant but not dispatched for
delivery due to a lack of driver availability on Globbo's part, we might be able to process a refund.
● Orders that have been dispatched for delivery or have been delivered cannot be
canceled.
How to Cancel an order
To request a cancellation, please contact our customer service team within 24 hours of the
delivery of the product and provide the following information:
● Your order number
● A clear photograph of the items received
● A detailed explanation of why you are requesting a refund
Our customer service team is available everyday from 11am to 9pm through the following
channels:
● Email: info@globbodelivery.com
● Phone: 939-599-3909
Once we have received your request, our team will review it and determine whether a refund is appropriate. If a refund is granted, it will be issued to the payment method used to place the order within 7-10 business days.
Changes to this Policy:
We reserve the right to make changes to this policy at any time. If we make any changes, we will update this page with the new policy. Your continued use of the service following any changes indicates your acceptance of the terms of service.