Privacy Policy for Ghazala App Last Updated: January 2026
1. Introduction Welcome to Ghazala. We provide ride-hailing and food delivery services in Iraq. We are committed to protecting your privacy and ensuring your data is safe. This policy applies to both our User App and Driver App (Captain Ghazala).
2. Information We Collect To provide our taxi and delivery services, we collect:
Identity Data: Name, Phone Number, and Profile Picture (optional).
Location Data (Important):
Users: We collect precise location to connect you with nearby drivers and deliver food to your exact address.
Drivers (Captains): We collect precise location in the background (even when the app is closed) to dispatch rides, track delivery progress, and ensure safety.
Order Information: Details of food orders, restaurant choices, and delivery preferences.
Device Data: Device ID and technical info to prevent fraud and improve stability.
3. How We Use Your Data We use this data strictly to:
Connect riders with drivers.
Process food delivery orders from restaurants to your door.
Calculate fair prices for rides and deliveries.
Provide customer support and resolve disputes.
4. Data Sharing We do not sell your personal data. We only share necessary details with:
Drivers/Users: Drivers see your pickup location/delivery address. Users see the driver's name and vehicle details.
Restaurants: To prepare your food order correctly.
Service Providers: Like Google Maps (for navigation) and SMS gateways (for OTP verification).
5. Permissions
Location (Fine/Coarse): Essential for taxi and delivery tracking.
Camera/Storage: To upload profile pictures or send photos of delivered items.
Phone State: To allow direct calls between driver and customer.
6. Data Safety & Deletion You have the right to request the deletion of your account and data at any time via the app settings or by contacting us at: Email:ghazalaapp@gmail.com
7. Contact Us If you have any questions, please contact us:
App Name: Ghazala
Region: Iraq
Email:ghazalaapp@gmail.com
Data Deletion Request You have the right to request the deletion of your account and all associated personal data. To do so, please send an email to [ghazalaapp@gmail.com] with the subject "Account Deletion Request". We will process your request and delete your data from our servers within 7 business days.
Account and Data Deletion (Ghazala App) To comply with Google Play policies, Ghazala provides a clear way for users to request the deletion of their accounts and associated data.
How to request data deletion:
Send an email to our support team at [ghazalaapp@gmail.com].
Use the subject line: "Account Deletion Request - [Your Phone Number/Email]".
Once we receive your request, we will verify your identity and process the deletion within 7 business days.
Data that will be deleted: Upon your request, we will permanently delete the following:
Your personal identity info (Name and Email).
Your saved location history and addresses.
Your order and trip history.
Data we may retain: We may retain certain data for a limited period only if required by law (e.g., for financial records or legal disputes) or for security and fraud prevention purposes, after which it will be permanently purged from our systems.