Last updated: July 5, 2026
Ghasletak is a mobile application that helps users book car-washing and car-care services and browse or purchase car-care products. This Privacy Policy explains what information we collect, how we use it, and the choices available to users.
We may collect the following information when you use Ghasletak:
Account information: such as your name, phone number, email address, and password when you create an account.
Vehicle information: such as vehicle type, model, plate number, color, and service preferences, when needed to provide a requested service.
Location information: your address or approximate/current location when you choose a car-wash location, request a mobile service, or use location-based features.
Order and booking information: including selected services or products, booking date and time, delivery details, order status, and transaction history.
Payment information: payment details may be processed by secure third-party payment providers. Ghasletak does not store full card details unless explicitly stated during checkout.
Device and usage information: such as device type, operating system, app version, IP address, crash reports, and how you interact with the app.
Customer support information: messages, feedback, complaints, and attachments you send to our support team.
We use collected information to:
Create and manage your account.
Process bookings, purchases, payments, deliveries, cancellations, and refunds.
Coordinate car-wash appointments, mobile service visits, and product delivery.
Contact you about your bookings, orders, account, support requests, and important service updates.
Personalize services, products, offers, and recommendations.
Improve app performance, security, reliability, and user experience.
Prevent fraud, misuse, unauthorized transactions, and security incidents.
Meet legal, regulatory, accounting, and operational requirements.
Ghasletak may request access to your location only when needed for features such as selecting a service address, locating nearby service providers, calculating delivery availability, or providing mobile car-wash services.
You can disable location permissions at any time through your device settings. Some location-based features may not work correctly if location access is disabled.
We may share relevant information with trusted third parties only when necessary to operate the app and provide requested services, including:
Car-wash service providers and delivery partners, to complete bookings or deliveries.
Payment service providers, to process payments securely.
Cloud hosting, analytics, customer support, and technical service providers.
Government authorities or legal entities when required by applicable law or to protect our rights, users, and services.
We do not sell your personal information to third parties.
We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online service or electronic storage method can be guaranteed to be completely secure.
We retain your information for as long as needed to provide the app’s services, maintain transaction records, resolve disputes, comply with legal obligations, and enforce our agreements. We may retain limited information after account deletion where required for legal, fraud-prevention, accounting, or security purposes.
Depending on applicable law, you may have the right to:
Access or update your personal information.
Request correction of inaccurate information.
Request deletion of your account and personal data.
Withdraw location permission through your device settings.
Opt out of promotional notifications or marketing messages.
Contact us regarding how your information is collected or used.
To request account deletion or privacy assistance, contact us using the details below.
Ghasletak is not intended for children under the age required by applicable law to use digital services independently. We do not knowingly collect personal information from children without appropriate consent.
The app may contain links to third-party websites, payment gateways, maps, or service providers. Their privacy practices are governed by their own policies, and Ghasletak is not responsible for the privacy practices of external services.
We may update this Privacy Policy from time to time. Any changes will be posted in the app or on our official website, along with an updated “Last updated” date. Continued use of Ghasletak after changes take effect means you accept the revised policy.
If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact us at:
Email: amr101.vip@gmail.com
Phone: +201146012354