Activate your Norton subscription
Activate your Norton subscription
You must activate your subscription before the end of the trial or subscription period to continue using all Norton features and protect your computer.
If you purchased a product from a retail store, you need to create a Norton account or add the purchased product to your existing account. For detailed steps, read Download your Norton product purchased from a retail store.
Open your Norton device security.
Click Activate Now or Subscribe.
Sign in to your Norton account and follow the steps below based on your activation method.
Select the license: If you already have a valid subscription in your account, the details will be listed with the expiration date. Select the subscription and click Next.
Enter a key: If you have purchased a new product key, click Enter a Key or PIN. Enter your 25-character product key and click Next.
Buy a subscription: If you do not have an existing subscription, click Buy a subscription and follow the on-screen instructions to complete the purchase.
Open the Norton 360 application on your mobile device.
Tap Sign in and sign in with your Norton account credentials.
From the list of active subscriptions, select the subscription you want to use and then tap Next.
Open the Norton 360 application on your mobile device.
Tap Redeem a subscription.
Select an option based on how you purchased the product.
Sign in with Norton account
Restore from App Store
Sign in with your service provider
Your computer must be connected to the internet to complete the activation process.
If you see a message that says “No License Available”, it is likely that the subscription in your account has expired or you have signed into an account without a valid subscription.
To activate your Norton Utilities product, read Activate Norton Utilities Premium or Norton Utilities Ultimate.
To install your Norton device security product on the current device, type your product key and then click the arrow button.
The product key is a 25-character alphanumeric string that is shown in five groups of five characters each, separated by hyphens. The location of the product key varies depending on how you acquired the product.
You need the product key only to register and install your protection for the first time. If you are trying to install on a new device or reinstall on an existing device, you can download and install the product from your account. For detailed steps, read Download and install your Norton device security.
You can find the product key in one of the following ways:
Purchased from the Norton™ official site: You can find your product key in the order confirmation email or on your Norton account.
Purchased a boxed product: The product key is printed either on the box or on the back of the card.
Got the service from a service provider: Contact your service provider for the activation PIN.
Came pre-installed on your device: You may find the product key in the text file at Program Files > Norton. If you do not see the text file, you can contact your device manufacturer for the product key. Some manufacturers may provide the product key on an activation card.
To activate or reactivate your Norton Utilities product, read Activate Norton Utilities Premium or Norton Utilities Ultimate.
Depending on your situation, select one of the following options.
Open your Norton device security product.
If you see the My Norton window, next to Device Security, click Open.
Do one of the following:
To activate your subscription, in the Norton product main window, click Activate Now.
To renew your subscription, in the Norton product main window, click Help, and then under Account information, click Enter Product Key.
Enter the product key that you received from the store.
When you are using a new product key to activate, the remaining days with your current subscription do not get added to the subscription associated with the new key.
To activate the Norton product on your mobile device, see Activate or renew your Norton 360 subscription for your mobile device.
This problem may be due to one of the following reasons:
The product key that you entered is not linked with the account you are currently signed in to, but with another account. You may have purchased this key using a different account, or renewed the Norton subscription that is linked to an older account. So, enter the account credentials that you used during your Norton purchase. If you do not have access to the account, contact Member Services & Support for assistance.
If you purchased your Norton subscription from a third-party website or vendor, your product key has been activated by someone else. Contact the vendor with your purchase receipt and request for a new product key.
This problem may be due to one of the following reasons:
The product key that you entered is incorrect, or is in invalid format. Check if you have mistyped the product key. The 25-character product key that you entered does not match the database that we maintain.
If you purchased your Norton subscription from a retail store, your product key has not been validated by the retail store where you purchased it. Return the subscription to the store with the receipt, and ask the store to validate your purchase. Your Norton product key is theft protected and the retail store needs to validate your purchase with Norton. After your product gets validated, you can use the product key and install your Norton device security product. For more information, see I cannot activate my Norton subscription purchased from a retail store.