Privacy Policy for Genzhub
Effective Date: 20 April 2026
Welcome to Genzyhub (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Phone number (for OTP-based login)
Name (if provided)
Delivery address
Email address (if provided)
b. Location Information
Precise or approximate location data to:
Show nearby stores and services
Enable faster and accurate deliveries
Improve user experience
c. Order & Usage Information
Order history
Cart activity
Product preferences
App usage data (for performance and improvement)
d. Device Information
Device type and model
Operating system
App version
IP address (for security and analytics)
2. How We Use Your Information
We use your data to:
Provide and improve app services
Process and deliver your orders
Show relevant nearby stores and products
Enable rental bookings and services
Send order updates and notifications
Ensure secure login via OTP
Offer customer support
Detect and prevent fraud or misuse
Provide referral rewards and promotional offers
3. Location Data Usage
Genzyhub uses your location to:
Display nearby stores, services, and products
Assign delivery partners efficiently
Improve delivery speed and accuracy
You can enable or disable location access anytime through your device settings. However, some features may not function properly without location access.
4. Sharing of Information
We do not sell your personal data. We may share your information only in the following cases:
With delivery partners to fulfill orders
With local vendors/stores for order processing
With service providers (e.g., analytics, hosting)
When required by law or legal process
5. Data Security
We take appropriate measures to protect your data, including:
Secure OTP-based authentication
Encryption and secure servers
Restricted access to personal information
However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to:
Provide services
Maintain order history
Comply with legal obligations
You may request deletion of your data by contacting us.
7. Your Rights
You have the right to:
Access your personal data
Request correction of incorrect data
Request deletion of your data
Withdraw consent for data usage (where applicable)
8. Third-Party Services
Genzyhub may use third-party services for:
Analytics
Payment processing
App performance monitoring
These services may collect information as governed by their own privacy policies.
9. Children’s Privacy
Genzyhub is not intended for users under the age of 13. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted within the app with a revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: support@genzyhub.com