Privacy Policy for Genevia

Effective Date: January 4, 2025
Contact: genevia@support.com

1. Introduction

Genevia (“we,” “our,” or “us”) is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application (“App”). By using Genevia, you agree to this policy.

2. Information We Collect

We collect information to provide and improve our service:

• Account Information: Email, name, and profile photo (for sign-in or registration).

• Family Tree Data: Names, relationships, photos, birth/death dates, and details you add.

• Device & Usage Data: Device type, OS version, app activity, crash reports, and diagnostics.

• Authentication Data: Tokens used for login verification.

• Third-Party Sign-In: When using Google or Apple login, we receive only basic profile data you authorize.

We do not collect sensitive data (contacts, precise location, or analytics tied to identity).

3. How We Use Information

We use your information solely to:

• Provide and maintain your family trees and account.

• Personalize your experience and ensure secure authentication.

• Respond to support requests and important notifications.

• Process in-app purchases and manage subscriptions.

• Improve app performance, prevent fraud, and ensure data security.

We never sell or share your personal data for advertising purposes.

4. Data Storage and Security

Your information is stored securely using industry-standard practices:

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest.

• Access Controls: Limited internal access and periodic security reviews.

• Private Data: Your family trees remain private unless you choose to share them.

If a data breach occurs, we will notify affected users and authorities promptly as required by law.

5. In-App Purchases

Genevia offers premium features through Google Play and Apple App Store billing systems.
We do not collect or store payment card information. Purchase records are used only to deliver premium features and support.

6. Data Sharing and Third Parties

We may share limited data with trusted service providers strictly for app operation:

• Hosting & Backup: Secure cloud storage.

• Authentication: Google or Apple login.

• Analytics (if used): Aggregated, non-personal metrics only.

We may disclose data only when legally required (e.g., to comply with laws or prevent fraud).
We are not responsible for the privacy policies of external services you may interact with.

7. Your Rights and Choices

You have full control over your data:

• View, edit, or delete your family trees and account.

• Export your data in portable format.

• Change communication or privacy settings anytime.

You can exercise these rights through App Settings or by emailing genevia@support.com.
We respond to all verified requests within 30 days.

8. Children’s Privacy

Genevia is family-friendly but does not knowingly collect data from children under 13 without parental consent.
Parents may add child information as part of a family tree.
If you believe data was collected without consent, contact us for immediate removal.

9. Updates and Contact

We may update this Privacy Policy to reflect changes in our practices or legal requirements.
Significant updates will be notified through the app or by email.
The “Effective Date” above indicates the latest version.

For questions or privacy-related requests:
Email: genevia@support.com
Response Time: Within 5 business days

By using Genevia, you acknowledge that you have read and agree to this Privacy Policy.
© 2025 Genevia – Preserving Your Family Legacy