TVs, and even smart home appliances. But what happens when something breaks, won’t connect, or needs setting up? That’s where Geek Squad comes in. As a trusted tech support and repair service run by Best Buy, Geek Squad provides a wide range of technical assistance for both individuals and businesses. But what does Geek Squad actually do? Let’s break it down in detail.

Geek Squad is a tech support service that helps people with technology-related problems, repairs, installations, and setups. Whether you’re struggling with a slow computer, want to mount your new TV, or need help installing smart home devices, Geek Squad offers in-store, in-home, and remote support. 

Here’s a comprehensive overview of what Geek Squad actually does:

Additional Services You Might Not Know About 

• Data Backup Solutions – They help set up automatic cloud or local backups.

• Software Training – Need to learn how to use new software? Geek Squad can assist.

• Protection Plans – Extended warranties and accidental damage coverage for your tech products.

• Small Business Tech Support – Tailored IT support for entrepreneurs and small business owners.

Geek Squad: In-Store, In-Home, and Remote Support

Geek Squad offers flexible service options to meet every customer's need:

In-Store Help: Walk into any Best Buy and speak to a Geek Squad Agent.

In-Home Visits: For installations and hands-on tech issues at your location.

Remote Support: Get help through phone or chat. They can even take control of your device (with permission) to fix problems.

You can reach Geek Squad’s team via:

• Phone support (available 24/7 for most services)

• Live chat on the Best Buy website

• Scheduling a service online or in-store

Their team is professional, certified, and knowledgeable, making them a reliable choice for all levels of tech users. 

• Nationwide coverage through Best Buy

• One-stop shop for repair, setup, and support

• 24/7 remote assistance

• Support for products from all brands—not just what’s sold at Best Buy

• Affordable membership plans like Total Tech Support for ongoing help

Q1. What exactly does Geek Squad do?

Geek Squad provides tech support, repairs, installations, and protection services for a wide range of devices—computers, phones, appliances, smart home gadgets, TVs, and more. They help with setup, troubleshooting, virus removal, and more.

Q2. Do I have to buy my device from Best Buy to get Geek Squad support?

No. Geek Squad offers support for most major tech products, even if you purchased them from another retailer.

Q3. How can I contact the Geek Squad?

You can contact Geek Squad by calling, chatting online through the Best Buy website, visiting a store, or scheduling an appointment for in-home or remote support.

Q4. Does Geek Squad offer 24/7 service?

Yes. Many of Geek Squad’s services, especially remote tech support, are available 24 hours a day, 7 days a week.

Q5. What is Total Tech Support?

Total Tech Support is a yearly membership that gives you unlimited Geek Squad tech support for all your devices, discounts on repairs, and in-home service options.

They’re not just there to fix broken devices. Geek Squad is your go-to partner for setting up, securing, and managing your tech, whether at home or work. With their flexible service models, experienced technicians, and wide-ranging support, Geek Squad brings peace of mind to everyday tech challenges.

Whether you're unboxing a new laptop or trying to fix a slow Wi-Fi connection, Geek Squad is there to make technology work for you—seamlessly and stress-free.