InfoDeck For Institutions Support

FAQs

What is InfoDeck?

InfoDeck is an app that allow users to send and receive announcements and perform various other tasks, such as creating polls and requesting documents, within their institution. It can also be used to learn more about the members of the institution. Essentially, it brings all the relevant information and communication for an institution into one place.

What is InfoDeck For Institutions?

InfoDeck For Institutions is an app used to create, control, and manage your institution on InfoDeck.

What is joining code?

Joining code is a unique six-character code shared to new members to identify the institution in order to send their membership requests. The joining code helps in reducing the number of membership requests from people who aren't members of this institution. The joining code can be changed at any time in the institution settings on the dashboard. Admins can also view joining code in the institution profile.

Who is an Admin?

An Admin is a member just like other members.

-Any accepted member of any set can be selected as an Admin by the institution only.

-An Admin can accept and reject membership requests.

-An Admin can block and unblock existing members but cannot remove or blacklist members.

-An admin can view statistics.

-An Admin can view and reply to suggestions and reports.

-Admin can view institution profile and joining code.

-Only Admins can post achievements

-Admins cannot modify rules.

How can I add or remove admins?

To add or remove Admins, go to the institution settings on the dashboard.

Who can send and receive announcements?

The institution sets rules in place to determine who can send announcements to which members. Polls and document-requests work the same way as announcements, but for achievements, only an admin can send, and are received by all members.

What it means to be blocked?

When a member is blocked, they will no longer receive updates or notifications from the institution until they are unblocked. During this time, the member can send a message to the institution in an attempt to be unblocked. This message may include an apology or other information that could convince the institution to unblock the member.

What it means to be removed?

Being removed from an institution on InfoDeck means that a person is no longer a member of the institution on InfoDeck. This can only be done by the institution or by the member themselves if they choose to leave. After being removed or leaving, a member can submit a request to join the institution again except if blacklisted.

What it means to be blacklisted?

When a person is blacklisted, the person can no longer join the institution again unless removed from the blacklist.

How can I remove someone from blacklist?

To add or remove a someone from blacklist, go to the institution settings on the dashboard.

Need more help?

For more help, email our team at team.geedevelopers@gmail.com