1. Introduction
Garbage ("App", "we", "our") is a mobile application designed to help municipal ward workers manage household fee collection, tenant records, and waste charge tracking. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our App.
By using this App, you agree to the practices described in this Privacy Policy. Please read it carefully.
2. Information We Collect
2.1 Personal Information
When you or ward administrators register households and tenants in the App, the following personal information may be collected:
• Full name of household head or tenant
• Mobile phone number
• Email address (if provided)
• Aadhaar Card number
• PAN Card number (if provided)
• Gender and relationship details (Father/Husband name)
• Current and permanent residential address
• House number and ward name
2.2 Financial Information
To manage fee collection and outstanding dues, the App records:
• Monthly fee amounts
• Outstanding due amounts
• Payment history and collection dates
• Waste charge details (cash/bank)
• Payment transaction references
2.3 App Usage Data
We may automatically collect:
• Login credentials (email and password, stored in encrypted form)
• Device information and operating system version
• App usage logs and session data
• Error reports and crash logs
3. How We Use Your Information
The information collected is used for the following purposes:
• To manage and maintain household and tenant records for the ward
• To track monthly fee collection and outstanding dues
• To generate collection reports for ward supervisors and municipal authorities
• To send payment links and reminders to households
• To verify tenant identity during registration and approval
• To support ward workers in their daily collection activities
• To improve App functionality and user experience
• To comply with government regulations and municipal requirements
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, data may be shared in the following circumstances:
4.1 Within the Organization
• Ward supervisors and authorized municipal staff may access household and collection data within their assigned ward
• Administrative accounts may have access to aggregated data across wards for reporting purposes
4.2 Government and Legal Requirements
• We may disclose information to comply with applicable laws, court orders, or government regulations
• Data may be shared with local municipal bodies (Nagar Palika/Nagar Nigam) as required for official records
4.3 Service Providers
• Third-party payment processors may receive transaction data solely to process payments
• Cloud hosting providers store data on our behalf under confidentiality agreements
5. Data Storage and Security
We take the security of your personal data seriously and implement the following measures:
• All data is stored on secure servers with access controls
• Passwords are stored using industry-standard encryption (hashing)
• Aadhaar and financial data are protected with additional security layers
• App sessions require authenticated login with email and password
• Regular security audits and vulnerability assessments are conducted
While we take all reasonable precautions, no digital system is completely immune to security risks. Users are encouraged to keep their login credentials confidential.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:
• Active household and tenant records are retained throughout the period of service
• Collection and payment records are retained for a minimum of 7 years for audit purposes
• Deleted or relocated household records may be retained in archived form for legal compliance
• User account data is retained until the account is officially deactivated by an administrator
7. Your Rights
Individuals whose data is stored in the App have the following rights:
• Right to Access: Request a copy of the personal data held about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of data where legally permissible
• Right to Object: Object to processing of your data in certain circumstances
To exercise any of these rights, please contact the ward supervisor or the App administrator at your local municipal office.
8. Aadhaar Data Compliance
The App collects Aadhaar numbers for household identification purposes. We adhere to the following guidelines in compliance with the Aadhaar Act, 2016 and UIDAI regulations:
• Aadhaar numbers are collected only with the consent of the individual
• Aadhaar data is used solely for the purpose of household identification and record maintenance
• Aadhaar data is not shared with any unauthorized third party
• Appropriate security measures are in place to protect Aadhaar data from unauthorized access
• Users may request removal of Aadhaar data subject to applicable legal requirements
9. Children's Privacy
This App is intended for use by authorized municipal workers and administrators only. The App does not knowingly collect personal data from children under the age of 18. If we become aware that a child's data has been inadvertently collected, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes:
• The updated policy will be posted within the App
• The effective date at the top of this document will be updated
• Ward administrators and users will be notified of material changes
Continued use of the App after any changes constitutes acceptance of the updated policy.
11. Contact Information
For any questions, concerns, or requests related to this Privacy Policy, please contact:
Garbage Collection Management Support
• Email: suryabhan126t@gmail.com