Ganna Mryglo

SUMMARY

I offer over 10 years of experience as a Business Systems Analyst and Data Analyst, marked by strong proficiency in:

• Client & stakeholder engagement: Forging strong partnerships to accurately pinpoint business requirements and deliver high-impact technical solutions that align perfectly with business goals.

• Full lifecycle project leadership: Spearheading project execution from concept to Production Support across the SDLC, adept at proposing viable alternatives and driving critical decisions.

• Proactive problem resolution: A proven track record of troubleshooting technical issues, leading to proactive identification and swift resolution.

• Multilingual environment proficiency: Extensive working experience in both English and French-speaking professional settings.

SKILLS AND QUALIFICATIONS

• Areas of Expertise: 

  • • IT Business Analysis and Data Analysis, 

    • Investment and commercial Banking, 

    • Digital media (Web frontend and backend, CMS, streaming),

    • Requirements elicitation and management, 

    • Writing documentation (process and use case diagrams, business and functional specifications, design mockups, requirements traceability matrices), 

    • Testing (end-to-end, acceptance, performance, smoke), 

    • Conduct demo and training subject matter experts (SME), 

    • Go-live support and production tickets analysis, 

    • Intelligent automation (IA), robotics process automation (RPA), machine learning (ML), 

    • Design user interface (UI) and user experience (UX).

• Enterprise systems: 

  • • Pega BPM, 

    • WorkFusion (WF) - Control Tower, Workspace.

• Methodologies and frameworks: 

  • • Agile (Scrum, Kanban), 

    • Waterfall.

• Wireframes and visualization: 

  • • MS Visio, 

    • Balsamiq Mockups, 

    • Tableau, 

    • Google Analytics,

    • Enterprise Architect, 

    • UML,

    • Draw.io (diagrams.net),

    • Miro.

• Databases and DB management systems: 

  • • SQL,

    • MongoDB,

    • ElasticSearch.

• Code editors/IDE: 

  • • WorkFusion RPA Express, 

    • Visual Studio Code.

• Programming languages: 

  • • CSS (Bootstrap), 

    • HTML, 

    • Python, 

    • JavaScript.

• Data structures: 

  • • JSON, 

    • XML.

• Project tracking: 

  • • Atlassian (Jira, Confluence),

    • Collabnet, 

    • HP ALM QC, 

    • MS Project,

    • SmartSheet.

• Office: 

  • • MS Office (Excel, Word, Outlook, PowerPoint, Skype, etc.),

    • Google suite,

    • Open Office,

    • IBM Lotus Notes.

WORK EXPERIENCE

• Eliciting and validating requirements with the project stakeholders;

• Providing expert recommendations on existing system functionalities and constraints; 

• Consulting on the best business and technical solutions in accordance with the organisation's objectives and key results (OKR);

• Developing detailed and engaging project documentation, including process diagrams, system taxonomy, user stories, acceptance criteria and conditions of satisfaction (COS);

• Collaborating with development team to validate the solutions;

• Skills Used: Scrum, G-Suite, Draw.io (diagrams.net), PowerPoint, Confluence, Jira, Content Management System (CMS), ElasticSearch, CSS.

Projects:

• Development and evolution of the Mordu.ca gourmet platform;

• Technological migration of the digital media platform;

• Infrastructure modernization;

• Development of a COE (Centre of Excellence) for the Business Analysis practice.

• Conveyed expert recommendations for applying Intelligent Automation in an ongoing and prospect projects basing on in-depth analysis of client's (commercial bank ) business processes and objectives;

• Implemented thorough data analysis which output had laid a foundation for implementing RPA and ML;

• Developed WF WorkSpace UI that met client expectations, by elaborating a UX Design and co-implementing the customized UI;

• Prepared detailed project documentation and performed series of SME trainings and Knowledge Transfer sessions to DevOps team, which ensured comprehensive internal product usage and support;

• Collaborated with colleagues and investigated technical challenges, which resulted in early resolution of issues;

• Skills Used: Scrum, Excel, Visio, Balsamiq, PowerPoint, IA, RPA, ML, Tableau, UX/UI, JSON, XML, CSS, HTML, Confluence, Jira, Pega.

Projects:

• Robotics Process Automation (RPA) and Machine Learning (ML) on WorkFusion platform for Scotiabank, Toronto;

• Pre-sale: Estates Vetting (RPA); Procurement contracts reconciliation (ML); STR Filing (RPA and ML); Capital Markets portfolio Collateral Management system (Cloud Computing).

• Partnered with client (investment bank) and effectively collaborated with stakeholders, which resulted in accurate identification of business needs and delivery of robust technical solutions meeting business expectations;

• Led project implementation from discussion phase, throughout the SDLC and up to the production support by contributing to defining sound alternatives and facilitating decisionmaking;

• Managed requirements, by eliciting, documenting, testing and tracing requirements and related issues;

• Ensured effective functional requirements implementation in timely manner and conforming to SDLC by managing team workload, planning releases, coordinating delivery with adjacent departments and vendors;

• Supported User Acceptance Testing by contributing to project test documentation and testing, as well as timely addressing raised issues and providing comprehensive feedback;

• Certified correct output of a trade classification engine for a Capital Markets regulatory reporting system by analysing and matching the input data (CSV) and the database landing (SQL queries) with the reports generated;

• Skills Used: Waterfall, Scrum, Excel, Visio, Balsamiq, PowerPoint, Oracle SQL, MS Access, Pega, Jira, ALM, Collabnet, Confluence, UML, XML, HTML, JSON.

Projects:

• Global Client Onboarding system (KYC, security background checks, Client Lifecycle Management, Upstream Regulatory Reporting, MIS) for Deutsche Bank in New York and London;

• MIS design and implementation (Oracle DB), design proof of concept of visualization tool (Tableau) based on downstream reports (Informatica) for Deutsche Bank in New York and London;

• Design and development of a Capital Markets clients’ regulatory classification mechanism (Dodd Frank, EMIR, MiFID, FATCA) based on downstream Markit ISDA DF Protocol Agreements for Deutsche Bank NY and London;

• Board of Directors business analytics dashboard system for Deutsche Bank NY.

• • Analysed data of domestic and foreign job markets for trends in salaries, specialists’ experience and willingness to relocate;

  • Conceptualized design for internal candidates management system by acting as BA, supported it’s in-house implementation by performing acceptance testing and SME training;

  • Actively recruited talented IT specialists by promoting company image, researching, headhunting, interviewing, ensuring background checks and hiring;

  • Formulated internal HR procedures and practices: new hires onboarding, probation period follow ups and day-to-day support, trainings plans and compensations, employees yearly evaluation;

  • Managed team of recruiters by ensuring recruitment plans and strategies, reporting on recruitment metrics;

  • Launched and gradually upgraded comprehensive large-scale database of qualified candidates by accumulating prospect profiles and thoroughly documenting contact outcomes, feedback and the made agreements;

  • Skills Used: Excel, PowerPoint, Jira, Confluence.

Projects:

• • Game developers (Java) and 3D artists research, evaluation and hiring as part of Monte Cristo partnership;

  • Optics Engineering (perfume bottle robotics recognition design) and Software development team (C/C++) research and hiring for Dior outsourcing project

  • Banking overseas software development team (Java) research, evaluation and hiring for outsourcing projects;

  • Mobile (iOS) overseas software development team research, evaluation and hiring for outsourcing projects;

  • Network engineering and support team (CISCO) research and hiring for outstaffing and servicing purpose.

• Performed professional French-English-Russian written and oral translations;

• Managed documentation flow for complex large scale commercial and industrial projects;

• Skills Used: Excel, PowerPoint.

CERTIFICATES AND TRAININGS

EDUCATION

• Master, Economics and Management of Personnel | Academy of Personnel Management, Ukraine

• Master, Linguistics and Technical Interpreting | National Technical University of Ukraine

LANGUAGES