Communication Breakdown: Begins with a humorous or relatable scenario illustrating the consequences of poor communication in the workplace to highlight its importance.

Program Overview: An outline of the learning objectives and emphasize the value of strong communication and leadership skills in the modern workplace.

Verbal Communication: Open discussion about the elements of effective verbal communication, including:

1. Active Listening: Paying attention, asking clarifying questions, and reflecting understanding.

2. Clear Articulation: Speaking clearly, concisely, and using appropriate language.

3. Nonverbal Communication: Understanding and utilizing body language, tone of voice, and eye contact.

4. Constructive Feedback: Providing and receiving feedback effectively.

Written Communication: An exploration of professional writing skills for various workplace contexts:

1. Emails: Crafting clear, concise, and professional emails.

2. Reports and Presentations: Organizing information and presenting it in a clear and engaging manner.

3. Meeting Minutes and Documentation: Accurately recording and communicating key information.

Leadership Defined: Overview discussion about different definitions of leadership and its importance in the workplace.

Leadership Styles: Explores various leadership styles, such as:

1. Transformational Leadership: Inspiring and motivating teams to achieve shared goals.

2. Servant Leadership: Prioritizing the needs of team members and empowering them to succeed.

3. Democratic Leadership: Encouraging participation and collaboration in decision-making.

4. Situational Leadership: Adapting leadership style to different situations and individuals.

Leadership Qualities: Identifies essential leadership qualities, including communication, integrity, empathy, accountability, and vision.

Team Dynamics: Open dialogue about the stages of team development and the roles and responsibilities within a team.

Effective Collaboration: Explores strategies for effective teamwork, including communication, conflict resolution, and shared decision-making.

Building Trust and Respect: Emphasis placed on the importance of building trust and mutual respect within a team to foster collaboration and achieve shared goals.

Identifying Conflict: Recognize common sources of conflict in the workplace and understand different conflict styles.

Conflict Resolution Strategies: Discuss strategies for resolving conflict constructively, including active listening, negotiation, and finding common ground.

Problem-Solving Techniques: Apply problem-solving techniques, such as brainstorming, root cause analysis, and decision-making frameworks, to address workplace challenges.