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FurSeasons (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains
how we collect, use, store, and protect your information when you use our mobile app, website, and
related services (collectively, the “Services”).
By creating an account or using FurSeasons, you agree to this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
A. Information You Provide to Us
Account Information
- Email address
- Password
- Name or profile details (optional)
Pet Information
To help match you with appropriate sitters, we collect:
- Dog name
- Breed
- Weight
- Spayed/neutered status
- Any other optional details you choose to add (temperament, notes, etc.)
Payment Information
We use Stripe to process payments.
Stripe may collect your payment card number, billing details, and identity verification.
FurSeasons does not store or access your full credit or debit card number.
B. Automatically Collected Information
When you use FurSeasons, we may automatically collect:
- Device information (model, OS version)
- IP address
- App interactions and usage data
- Cookies or similar tracking technologies (used for performance and security)
We do not collect your precise GPS location unless you grant permission.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Match pet owners with sitters and support bookings
- Process payments securely through Stripe
- Improve app functionality, user experience, and customer support
- Send booking confirmations, updates, and service-related notifications
- Enhance safety and prevent fraud
- Comply with legal obligations
We do not sell your personal information.
3. How We Share Your Information
We may share your information with:
A. Sitters and Pet Owners
When you make or accept a booking, limited information is shared with the other party, such as:
- Your name
- Pet details needed for the service
- Communication via in-app messages
B. Third-Party Service Providers
We work with trusted partners who help us operate the platform, including:
- Stripe (payment processing)
- Cloud hosting and storage providers
- Customer support tools
- Analytics services
These providers are contractually required to protect your data.
C. Legal Requirements
We may disclose your information when required to:
- Respond to law enforcement
- Comply with legal obligations
- Protect the safety, rights, or property of FurSeasons or users
4. Data Security
We use industry-standard technical and organizational measures to safeguard your information.
Security practices include:
- Encrypted transmission of data
- Password hashing
- Limited employee access to user information
However, no system is 100% secure. You are encouraged to protect your login credentials.
5. Data Retention
We retain information as long as necessary to:
- Operate the platform
- Comply with legal obligations
- Resolve disputes
- Maintain account history
You may request account deletion at any time.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- Access your personal information
- Update or correct your information
- Request deletion of your data
- Request a copy of your data
- Opt out of marketing communications
Requests can be submitted to furseasonsllc@gmail.com
7. Children’s Privacy
FurSeasons does not knowingly collect information from children under 13.
If we become aware that a child has provided us personal data, we will delete it immediately.
8. Third-Party Links
Our Services may contain links to other websites or apps.
We are not responsible for their privacy practices and encourage you to review their policies.
9. International Users
If you access the Services outside the United States, you consent to the processing and storage of your
information in the U.S., where privacy laws may differ.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If significant changes occur, we will notify users via email or in-app notification.
Continued use of the Services after updates constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
FurSeasons Support
Email: furseasonsllc@gmail.com
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