Front Line Hospital (“we,” “our,” “us”) is a mobile application developed and maintained by Midas Health Service Company (“Developer”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application (“App”).

1. Information We Collect

     When you use our App, we may collect:

• Personal Information
  Name, contact details, age, gender, profile picture, and other optional information you choose to share.
  Information of relatives if you add them to the App.

• Medical Information
  Appointment history (OPD/IPD/Emergency), doctors consulted and treatment records.

• Payment Information
  Transaction history when you book appointments or use services, including payments made via digital wallets such as eSewa.

2. How We Use Your Information

    We use your information to:

• Create and manage your account (registration, login, forgot password).

• Facilitate booking and management of appointments (Guest and Patient users).

• Allow Patients to manage profiles, relatives and feedback.

• Enable Doctors to view OPD/IPD lists, patient history, and send notifications (e.g., delay notices).

• Maintain accurate medical records and visit history.

• Personalize your App experience.

3. Permissions and App Features

• Photos/Media: Only used if you upload a profile picture.

• Phone Number: Used for account verification, login, and appointment management.

• We do not access your files, camera, or other personal data without your explicit consent.

4. Sharing and Disclosure of Information

    We never sell or rent your data. Information may be shared only when necessary:

• With healthcare providers (Doctors, Departments) for appointments and treatment.

• When required by law, or to protect our rights, safety, or security.

5. Data Security

We implement industry-standard security measures across our micro services architecture to protect your information from unauthorized access, alteration, or disclosure. While we strive to keep your data safe, no system is completely secure, so please use caution when sharing sensitive information.

6. Your Rights

    You can:

• Access, update, or delete your personal information on request.

• Manage relatives and associated profiles.

For any requests regarding your data, contact us at info@midastechnologies.com.np.

7. Data Retention

    We retain your personal and medical data only as long as necessary to:

• Provide services.

• Fulfill legal and medical record obligations.

• Maintain system records and analytics.

If you request deletion, we will remove your data unless legal or medical requirements prevent immediate removal.

8. Third-Party Links

The App may contain links to external websites or services. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Continued use of the App after changes indicates your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns regarding your privacy or this policy, please contact:

Front Line Hospital
Developer: Midas Health Service Company
Email: info@midastechnologies.com.np