Why do people call Frontier Communications customer service?
Customers call Frontier Communications customer service for a variety of reasons, including:
Help with service configuration
Scheduling technician visits
Troubleshooting and technical support
Change or cancel service
Inquiries and billing problems
Requests to replace or return equipment
Best Practices for Calling Frontier Communications Customer Service
There are several things you can do to ensure that your Frontier Communications customer service call is resolved quickly and professionally:
Before you call, make sure you have any documentation relevant to your case available. This may include invoices, confirmation numbers, correspondence from Frontier Communications, billing statements, or equipment serial numbers.
If you call tech support, please have your device nearby so you can troubleshoot with your customer service representative.
Have a pen and paper handy so you can take notes if necessary.
How do consumers feel about calling Frontier Communications customer service?
There seems to be mixed feelings about Frontier Communications customer service. While some people are able to resolve their issues, others complain that Frontier Communications customer service representatives lack the ability to help customers effectively. One specific complaint is that it's difficult to get written confirmation of payments or resolutions from customer service agents.
What types of problems can the Frontier Communications customer service representative solve?
Frontier Communications customer service representatives can resolve many consumer issues, including basic troubleshooting and technical support, the need to investigate billing errors and missing payments, and starting, ending, or changing services. They can also provide information and updates about service interruptions along with instructions on how to use the services correctly.
What can't be resolved with a call to Frontier Communications customer service?
Frontier Communications customer service agents cannot resolve more advanced problems with equipment and connectivity. In these cases, a visit from the technician will have to be scheduled.
In addition, there are times when a consumer's personal equipment, such as computers, telephones or televisions, are incompatible with Frontier Communications components or services. A customer service agent may suggest a workaround, but they won't be able to resolve the issue.
What should you do if you have a failed call with Frontier Communications?
If you get off the phone with Frontier Communications and feel like your issues were not resolved correctly or your questions were not answered, don't give up. You may still have options.
First, review the notes taken during your call. You may be able to identify an area of misunderstanding or miscommunication. If you can do this, you'll have some ammunition for your next conversation with Frontier Communications customer service.
Then call Frontier Communications again. Explain to the customer service agent that you are calling a second time and that we would like them to review your concerns. Explain what you think went wrong during the first conversation and ask the agent to take a second look at your concerns. Keep in mind that customer service representatives have different levels of training and experience, and this agent may be better equipped to understand and resolve your issue.
If a second call to Frontier Communications does not result in a resolution, try contacting another way. Frontier offers live chat and a support ticket option. Either one will provide you with a transcript of their conversation, which can be helpful if you need to escalate your case further.
Another option is to get in touch through Frontier Communications' social media platforms. Many companies have a separate set of specialists to address customer issues via Twitter, Facebook, and other popular networking sites.