Privacy Policy and Data Deletion
Effective date: October 12, 2026
This Privacy Policy applies to Frog Pop: Color Match Puzzle (package name: com.looopgame.frogpop), published by LOOOP TECHNOLOGY LIMITED ("we", "us", or "the developer"). It explains how data is processed when you use the game and how you can delete data associated with the game.
1. No Developer-Hosted Account
Frog Pop does not operate its own user-account server or a separate developer-hosted account database. Sign-in, player identity, cross-device progress, cloud saves, and purchases are provided through Google Play services. The game may also store gameplay progress and settings locally on your device.
2. Data Processed Through Google Services
Google Play Games Services
When you use Play Games features, Google may process your Play Games player identifier and game data such as progress and cloud-save content. Frog Pop uses this information to authenticate the player and provide cross-device cloud saving. This data is stored and managed by Google Play Games Services rather than on a server operated by us. Cloud saves include level progress, coins, item counts, pass and streak-event progress, and certain gameplay or ad-state flags. Purchase receipts, purchase tokens, and pending purchase confirmations are not included in the uploaded cloud-save payload.
Firebase Analytics (Google Analytics for Firebase)
Frog Pop uses Firebase Analytics to understand game usage and improve the game. The game records a login event. The SDK also processes app-instance identifiers, Android advertising identifiers where available, approximate location derived from IP addresses, device and app information, app lifecycle activity such as sessions and screen views, and purchase or subscription events such as product details and price. Analytics data is sent to Google with TLS encryption. The game does not set a custom Analytics User-ID or send your name or email address to Analytics.
Google Mobile Ads
Frog Pop uses the Google Mobile Ads SDK to provide rewarded and interstitial ads. According to Google's SDK disclosure, the SDK may automatically collect and share IP address (which may be used to estimate general location), app and ad interactions such as app launches, taps and video views, diagnostic information, and device or account identifiers including the Android advertising ID and app set ID. Google uses this information for advertising, analytics, and fraud prevention. Google states that this data is encrypted in transit using TLS.
Google Play Billing
When you make or restore an in-app purchase, Google Play processes purchase and payment information. Frog Pop receives purchase status and transaction identifiers needed to deliver, verify, and restore purchased items. We do not receive your full payment-card details.
Support Communications
If you contact support, we receive the email address and information you choose to send. The in-game support button prepares an email draft that may include a locally generated Player ID, device model, operating-system version and language, app and engine versions, the current game screen, and recent log lines and the log path. You can review or edit this draft before sending it in your email app. We use support information to respond to and troubleshoot your request.
3. How Data Is Used
Data is used only as needed to provide game functionality, save and restore progress, deliver and verify purchases, show ads, measure ad and app performance, prevent fraud and abuse, diagnose technical problems, and respond to support requests.
4. Sharing and Sale of Data
Frog Pop uses Google as a service provider for Play Games, Mobile Ads, Play Billing, and Firebase Analytics. Data may be transmitted to and processed by Google under Google's applicable terms and privacy policies. We do not independently sell personal information. We may disclose information if required by applicable law or a valid legal process.
Our Analytics account also permits Google to use Analytics data to improve Google products and services, produce aggregated and de-identified modeling and business insights, provide technical support, and offer business recommendations. Google Signals is disabled, and this Analytics property currently has no Google Ads or AdMob product link. Its advertising-personalization eligibility setting is enabled. Advertising delivered by the Google Mobile Ads SDK is described separately above.
Google Privacy Policy: https://policies.google.com/privacy
Google Mobile Ads data disclosure: https://developers.google.com/admob/android/privacy/play-data-disclosure
Google Analytics data disclosure: https://support.google.com/analytics/answer/11582702
Google Analytics data retention: https://support.google.com/analytics/answer/7667196
Google Analytics data controls: https://support.google.com/analytics/answer/6004245
5. Security and Retention
Data transmitted by Google services is protected according to Google's security practices. Local game data remains on your device until you clear the app's storage or uninstall the app. Play Games cloud data, advertising data, and purchase records are retained and deleted according to Google's policies and your Google account settings. Support emails are retained only as reasonably necessary to resolve requests and meet legal obligations.
For Firebase Analytics, our current retention settings are 2 months for event data and 14 months for user data. New user activity resets the user-data retention period. Eligible data is automatically deleted in Google Analytics monthly processing after its retention period ends. These settings apply to user-level and event-level data and do not set a deletion deadline for standard aggregated reports.
6. Your Controls and Data Deletion
Delete local Frog Pop data
On Android, open Settings > Apps > Frog Pop > Storage, then choose Clear storage or Clear data. Uninstalling the app also removes locally stored game data. Menu names may vary by device.
Delete Frog Pop data stored by Google Play Games
Use Google's Play Games data controls to delete data for an individual game:
1. Open the Play Games app or the Play Games settings for your Google account.
2. Open Settings.
3. Select Delete Play Games account & data.
4. Under Delete individual game data, find Frog Pop: Color Match Puzzle and select Delete.
Google's instructions are available at: https://support.google.com/googleplay/answer/9130646
Deleting individual Frog Pop data removes the Play Games data associated with the game, including cloud-save data managed through Play Games. Google may retain purchase, security, fraud-prevention, or other records where required by law or under Google's policies. Because we do not maintain a separate Frog Pop account database, there is no separate developer-hosted account to delete.
Firebase Analytics data and deletion requests
Clearing local game data or deleting Play Games data does not delete Analytics data already sent to Google. To request deletion of your identifiable Frog Pop Analytics data, email support@looopgame.com and specify that your request concerns Firebase Analytics. Analytics uses an app-instance identifier separate from your Play Games player identifier and the local Player ID shown in support messages. We may need additional information to match your request to the relevant Analytics record; your email address or Play Games ID alone may not identify that record. Where the matching Analytics identifier can be established, the request can be handled through Google Analytics user-deletion controls. Aggregated report data may remain after user-level deletion.
Advertising controls
You can reset or delete the Android advertising ID through your Android privacy or ads settings and manage ad personalization through Google's My Ad Center.
If Frog Pop is not listed in Google's individual-game deletion controls, or if you need assistance with a deletion request, contact us at support@looopgame.com. Include the game name and describe the data you want deleted. Do not send passwords or payment-card information.
7. Changes to This Policy
We may update this policy when the game, Google services, or legal requirements change. The effective date at the top of this page will be updated when changes are published.
8. Contact
Developer: LOOOP TECHNOLOGY LIMITED
Website: https://looopgame.com
Email: support@looopgame.com