KYC/AML

AML Policy

"Attention !!! We do not work with citizens of the Russian Federation ! If someone is working on our behalf, they are scammers".

Beware of fake profiles in Telegram and social networks. All transactions with virtual, digital and fiat assets occur only through the software interface and mobile application.

1. Service «Free Space wallet» adheres to the practices and measures in the field of anti-money laundering and anti-terrorist financing (AML).

2. The purpose of these measures is to demonstrate that «Free Space wallet» takes seriously any attempts to use its service for illegal purposes.

3. The «Free Space wallet» service warns users against attempts to use the «Free Space wallet» service for money laundering, terrorism financing, fraud of any kind, as well as against using the service to purchase prohibited goods and services.

4. To prevent illegal operations the Service establishes certain requirements to all Applications created by the User:

4.1 The sender and the recipient of the Payment under the Application must be the same person. Transfers in favour of third parties are strictly prohibited using the Service.

4.2 All contact details entered by the User in the Application, as well as other personal data submitted by the User to the Service, must be up-to-date and fully reliable.

4.3 It is strictly prohibited to create Applications by the User using anonymous proxy servers or any other anonymous Internet connections.

5. If the administration of the Service has reasonable suspicions that the User is trying to use the services of the Service for money laundering or any other illegal operations, including when the Risk Score AML check is high, the administration has the right to:

- suspend the execution of the user's exchange operation for the duration of the investigation;

- request identification documents from the user;

- request other information related to payments;

6. All information provided by the client may be transferred to the relevant authorities in the following cases:

- at the request of law enforcement authorities;

- by decision of courts of different instances;

- at the request of Payment system administrations.

Public offer ( GDPR )

Public offer

"Attention!!! We do not work with citizens of the Russian Federation! If someone works on our behalf, they are fraudsters."

Beware of fake profiles on Telegram. All exchanges take place only online

1.5. Payment is the transfer of electronic units from the payer to the recipient.

1.6. Transaction (Application) - information submitted by the User using the means of the Service in electronic form, which indicates his intention to use the services of the Service on the terms offered by the Service and specified in the application parameters.

2. GENERAL PROVISIONS

2.1 This agreement regulates the relationship between the User and the Service regarding the services provided by the Service to the User and cancels all previous agreements between the Service and the User on this subject.

2.2.This Agreement does not cancel the current legislation of the countries of registration and location of the Service and the User, as well as the contractual relationship between the User and the Electronic Payment System (systems).

2.3 This Agreement shall be deemed to be accepted on the terms of the public offer accepted by the User when submitting the Application, which is an integral part of this Agreement.

2.3.1. The information displayed by the Service on the parameters and terms of the Application shall be deemed a public offer.

2.3.2. The acceptance of the public offer shall be deemed to be the User's actions to complete the formation of the Application, which confirms his/her intention to enter into an agreement with the Service on the terms and conditions offered by the Service immediately before the completion of the Application.

2.3.3. The date and time of acceptance, as well as the parameters of the terms of the Application, are recorded by the Service automatically at the time of completion of the Application.

2.3.4. The period for acceptance of the User's offer to conclude a transaction with the Service on the terms described in the User's Application is 40 minutes from the moment the Application is completed.

2.4. This Agreement shall enter into force upon completion of the Application by the User.

2.5. This Agreement shall terminate upon receipt of Electronic Units in the amount specified in the User's Order parameters to the details provided by the User or upon cancellation of the Order.

2.6 The Parties recognise this electronic agreement as equivalent in legal force to an agreement concluded in writing.

2.7. The Service reserves the right to unilaterally amend this Agreement without notifying the User thereof, but with the obligatory publication of the current version of the Agreement on this page.

3. SUBJECT MATTER OF THE AGREEMENT

3.1. Using the technical means of the Service by submitting an Application, the User shall entrust, and the Service shall perform for a fee, the actions of accepting and further transferring the amount of Electronic Units declared by the User to a person or persons wishing to purchase such for a cash equivalent in the amount not less than provided for in the parameters of the Application submitted by the User, as well as actions to transfer the cash equivalent in the amount specified in the parameters of the Application to the details specified by the User.

3.2. Any positive difference arising from the actions described in clause 3.1 of this Agreement, as an additional benefit received, shall be transferred to the Service as a premium payment for commission services.

4. TERMS OF SERVICE

4.1 The Service shall process the User's Applications in strict accordance with the privacy policy (clause 5 of this Agreement), as well as the policy on anti-money laundering and prevention of illegal transactions (clause 6 of this Agreement).

4.2. Ordering the services of the Service, managing the transaction process and receiving information about the progress of the transaction by the User is carried out exclusively through the appropriate user interface provided by the Service.

4.3. Accounting of transactions with electronic units is carried out by the Service in accordance with the regulations, rules and format of the relevant Electronic Payment Systems.

4.4. Any completed transaction carried out by the Service upon the User's Application shall be considered irrevocable, i.e. cannot be cancelled by the User after its completion - the User receives the amount due to him/her under the previously accepted terms of the transaction.

4.5. In case of failure to receive electronic units from the User within 30 minutes from the moment of acceptance of the User to the details provided by the Service, the Agreement on the terms specified in the Application shall be deemed unilaterally terminated by the Service as not having entered into force without notifying the User.

4.5.1. In case of termination of the Agreement, the Electronic Units received after the above period shall be returned to the sender's details within the next 24 hours. When making a refund, all commission costs for the transfer of electronic units shall be paid from the funds received at the expense of the User. The Service is not responsible for possible delays in the return if they occurred through no fault of the Service.

4.5.2. In case of confirmation of payment in transactions carried out manually without the fact of receipt of Electronic Units by the Service, the Contractor has the right to block the client's details for repeated violations.

4.6 Case of receipt of Electronic Units from the User to the Service in an amount different from that specified in the Application, the Service shall consider it as the User's order to recalculate the Application in accordance with the amount of Electronic Units actually received.

4.6.1. In case the number of received Electronic Units differs from the number declared by the User by more than 10%, the Service may unilaterally terminate the Agreement by refusing to execute the Application and refunding the funds received to the sender's details within the next 24 hours. When making a refund, all commission costs for the transfer of Electronic Units shall be paid from the funds received at the expense of the User. The Service is not responsible for possible delays in the return if they occurred through no fault of the Service.

4.7. In case of failure to send the monetary equivalent to the details specified by the User within 24 hours from the moment the Agreement starts, in the absence of reasons for blocking the Electronic Units received under the User's Application by the Service, the User may demand termination of the Agreement by cancelling his/her Application and returning the Electronic Units in full.

4.7.1. The Service shall fulfil the request for cancellation only if at the moment of receiving such a request the cash equivalent has not been sent to the details specified by the User.

4.7.2. In case of cancellation of the application, the return of Electronic Units shall be made by the Service to the sender's details within 24 hours from the moment of receipt of the cancellation request. The Service is not responsible for possible delays in the return if they occurred through no fault of the Service.

4.8. The Service has the right to engage third-party contractors to fulfil its obligations.

4.9. The Service has the right to cancel the transaction being performed and return the Electronic Units and/or funds deposited by the User with reimbursement of the fees of the Electronic Payment Systems to the User without giving any reason.

4.10. The Service shall have the right to refuse further service to the User in case of violation by the User of any of the provisions of this Agreement.

4.10.1. In case the Service refuses to provide further services to the User, the Service shall notify the User of its decision by e-mail or phone call, and then freeze the User's account and all current User's Applications. The Service shall refund the Electronic Units received under the User's Application to the sender's details within 24 hours from the moment of refusal. When making a refund, all commission costs for the transfer of Electronic Units shall be paid from the funds received at the expense of the User. The Service is not responsible for possible delays in the return if they occurred through no fault of the Service.

4.10.2 All subsequent Requests created by the User after the Service refuses to further serve the User shall be automatically frozen. The accounts associated with these Applications are blocked.

5. PRIVACY POLICY

5.1 To conduct transactions, the Service accepts the User's personal data from the User, which the Service undertakes to store in encrypted form, not to disclose, not to transfer to third parties, except as described in clauses 5.4, 5.5 and 6.5 of this Agreement.

5.2 All operations with the Applications, as well as the transfer of personal data from the User to the Service, are carried out via an encrypted SSL channel with a key length of 256 bits.

5.3 The Service has the right, if necessary, to independently collect additional data about the User by any available means. All information collected as a result of such activities is not disclosed or transferred to third parties, except as described in clauses 5.4, 5.5 and 6.5 of this Agreement.

5.4 The Service has the right to transfer the User's personal data and details of the transactions carried out by the User, subject to maintaining their confidential status, upon an official written request / court decision / own initiative (if there is a need to conduct an investigation) to law enforcement agencies, as well as to the User to whom they belong.

5.5 The Service has the right to transfer the details of the transaction and the User's personal data related to the transaction upon an official request of the Electronic Payment System for internal investigations.

5.6 All collected data about the User, as well as details of the transactions performed by him/her, shall be stored in the Service database for five years from the date of execution of the last User's Application by the Service.

5.7 All mandatory fields in the applications must be filled in with real data, otherwise the Service has the right to cancel the application and return the funds to the sender minus the commission of the payment system or bank.

6. ANTI-MONEY LAUNDERING AND ILLEGAL TRANSACTIONS POLICY

6.1 In accordance with international law, «Free Space wallet» adheres to a number of rules and implements a number of procedures aimed at preventing the use of the Service for the purpose of conducting money laundering operations, i.e. actions aimed at returning money or other securities of illegal origin to the financial and economic market, presenting their acquisition and possession as completely legal and normal, as well as conducting other operations that are illegal.

6.2 In order to prevent transactions of an illegal nature, the Service establishes certain requirements for all Applications created by the User:

6.2.1. The sender and recipient of the Payment under the Application must be the same person. Transfers in favour of third parties are strictly prohibited using the Service.

6.2.2 All contact details entered by the User in the Application, as well as other personal data transmitted by the User to the Service, must be up-to-date and fully accurate.

6.2.3 It is strictly forbidden for the User to create Applications using anonymous proxy servers or any other anonymous Internet connections.

6.3 To prevent transactions of an illegal nature, the Service:

- Uses an internal system of automated analysis of transactions and User behaviour (fraud prevention system), which stops all suspicious transactions of the User.

- Sets limits on the User's transactions depending on the level of identification of the User's identity and country of origin.

- Adheres to the "Know Your Customer" policy.

- Verifies all data provided by the User by all available means.

6.4 The Service reserves the right to freeze the User's account and all current User's Applications until the User provides copies of the documents proving the User's identity, as well as the source of the Electronic Units and other information necessary to verify the transaction in the following cases:

- In case of violation of any of the requirements set forth in Clause 6.2 hereof.

- In case of suspension of the User's Application by the fraud prevention system.

- In case the sum of transactions under the Orders created by the User in the last 30 days exceeds the equivalent of 10000 USD.

- In case the Service administration has reasonable suspicions that the User is trying to use the Service for money laundering or for the purpose of conducting any other illegal transactions.

In turn, the User undertakes to provide the requested document within 7 working days from the receipt of the request for its provision, or request cancellation of the application.

6.4.1 In case of the User's refusal to provide the requested documents, the Service reserves the right to refuse further service to the User and take the measures described in clause 4.10 of this Agreement.

6.5. The Service reserves the right to refuse further service to the User and take the actions described in clause 4.10 of this Agreement, and then transfer all the User's data available to the Service, as well as all available information about the User's transactions to law enforcement agencies in cases:

- Detection of transactions aimed at money laundering, financing of terrorist organisations, fraud of any kind, as well as transactions aimed at conducting any other illegal and unlawful transactions.

- The Service has a reasonable suspicion that the document provided by the User to identify the User is forged or invalid.

- Receipt of information from the authorised bodies about the illegality of the User's possession of electronic units or financial funds and/or other information that makes it impossible for the Service to provide services to the User.

- Detection of any actions or attempts to commit actions by the User aimed at stealing databases and other tangible and intangible property of the Service.

- Detection of any actions or attempts to commit actions by the User that may cause any physical, material and intangible damage to the Service.

6.6. The Service reserves the right to verify personal and any other information received from the User by all means available to it.

7. LIMITATION OF LIABILITY

7.1. The Service offers its services from 9:00 to 22:00 (Kyiv time), seven days a week and will strive to ensure that the hardware and software complex and operators of the Service perform their duties as quickly as possible, approaching automation.

7.2. The Service provides its services on an "as is" basis, as described on the website pages, in particular in the areas of exchange, which have unique conditions for transactions.

7.3. By using the Service, the User agrees that the scope of the Service's liability is limited to the funds received from the User to fulfil the subject matter of this Agreement, that the Service does not provide additional guarantees and does not bear any additional liability to the User, and the User does not bear additional liability to the Service, except as provided in clause 7.9.

7.4 The Service will make every effort, but does not guarantee that its services will be available around the clock and every day. The Service shall not be liable for any losses, lost profits and other expenses of the User arising from the inability to access the Website and the services of the Service.

7.5. The Service shall not be liable for any losses, lost profits and other expenses of the User resulting from delays, errors or failures in making bank payments or electronic transfers.

7.6. The Service shall not be liable for any losses, lost profits and other expenses of the User resulting from the User's false expectations regarding the Service's tariff rates, profitability of transactions and other subjective factors.

7.7. If the User provides false data in the information about the details of the sender or recipient of funds, the Service shall not be liable for any adverse consequences or losses arising from this error.

7.8. By using the Service, the User is solely responsible for paying taxes in accordance with the tax laws of the country of his/her residence. The Service is not a tax agent and does not notify the User of any possible tax costs when using the Service.

7.9. The User guarantees indemnification of the Service (management company, managers and employees) in case of claims or demands directly or indirectly related to the use of the Service by the User, except for losses caused by the guilty (intentional or negligent) actions of the Service itself.

7.10. The User warrants that he/she is the owner or has the legal basis to dispose of the amounts used in his/her transactions.

7.11. The User undertakes to refrain from using the Service for fraudulent and illegal transactions and agrees that any attempt to exchange fraudulent capital will be prosecuted to the fullest extent of the law. The User's actions may be considered illegal in accordance with the legislation of the User's country of residence and/or the country where the Service is registered.

7.12. The User undertakes not to falsify communication flows related to the functioning of the Service, not to interfere with its software and/or hardware, and not to exert any other influence that may disrupt the normal operation of the Service, understanding that such actions will be prosecuted to the fullest extent of the law.

7.12.1. In case of detection of falsification of communication flows or any negative impact on the normal operation of the Service's software code, which is directly or indirectly related to the User's application, the Service shall terminate the application, after which the actions described in clause 6.5 of this Agreement shall be taken.

7.13. The User acknowledges that the content of the Service website is protected by the legislation on the protection of property rights, intellectual property and copyright. Unauthorised use of this content is illegal.

7.14. Neither the User nor the Service will be liable to each other for delays or failure to fulfil their obligations resulting from force majeure circumstances, including natural disasters, fire, flood, terrorist acts, changes of government, civil unrest, as well as non-functioning of electronic settlement systems, power supply systems, communication networks and Internet service providers.

7.15. Electronic payment systems and/or financial institutions shall be solely responsible for the funds entrusted to them by the User. The Service may not be a party to an agreement between the Payment System and/or financial institution and the User and shall in no way be liable for the incorrect or unlawful use of the Electronic Payment System capabilities by the User, as well as for the User's misuse of the Electronic Payment System functionality. Mutual rights and obligations of the User and the Electronic Payment System and/or financial institution shall be governed by the relevant agreements.

8. PROCEDURE FOR ACCEPTING CLAIMS AND RESOLVING DISPUTES

8.1. Disputes and disagreements arising from the provision of services by the Service to the User shall be resolved through negotiations between the User and the Service administration based on the provisions of this Agreement.

8.1.1.Any claims under this Agreement may be accepted by the Service electronically by sending a message on the essence of the claim to the details (contact page) specified on the Service website.

8.2. If it is impossible to resolve issues arising through negotiations, the dispute shall be resolved in accordance with the current legislation at the place of registration of the Service.

9. FORCE - MAJOR

9.1 The Service shall not be liable for any delays and disruptions or interruptions in service which are directly or indirectly caused by any cause or condition beyond the reasonable control of the Service, including, but not limited to: any delay or disruption due to any unforeseeable circumstance, act of civil or military authorities, act of terrorism, civil unrest, war, martial law, strike or other labour dispute, fire, interruption of telecommunication or internet services, or service interruption, including, but not limited to: any delay or disruption due to any unforeseeable circumstance, act of civil or military authorities, act of terrorism, civil unrest, war, martial law, strike or other labour dispute, fire, interruption of telecommunication or internet services, or service interruption.

List of countries subject to restrictions:

- Afghanistan

- American Samoa

- US Virgin Islands

- Territory of Guam

- Iran

- Yemen

- State of Palestine

- Puerto Rico

- Somalia

- Democratic People's Republic of Korea

- Northern Mariana Islands

- UNITED STATES OF AMERICA

- Syria

- Russian Federation

- Republic of Belarus

- Republic of Sudan

- Transnistria

- Temporarily occupied territories of Georgia

- Turkish Republic of Northern Cyprus

- Western Sahara

- Federal Republic of Ambazonia

- Kosovo

- South Sudan

- Temporarily occupied territories of Ukraine

Team Free Space wallet 

E SERVICYC/

CoaWORKING HMon-Fri from 10:00 am to 10

Sm 10:00 am to 10:support@vnb.ex

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