All calls originated in North America; 90 of the 120 calls were placed to various locations outisde of North America, while the remaining 30 calls were made within North America. Most participants called family members or close friends.

I'm an embedded engineer (not a network guru) building a piece of Linux-based equipment (a portable measurement instrument) that is normally not connected to the Internet, but we need to make it possible for the equipment to "call home" for support, including updates and troubleshooting, in a manner that compromises neither the product's security, nor the customer's network security nor our own company network.


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The "call home" capability will be completely controlled by the user, perhaps by pressing a physical button to activate it, after the equipment has been connected to whatever network the customer chooses to use. For prototype and demonstrations systems, this network could be at someone's home or office or even via a phone connection (the equipment will contain only a wired Ethernet port, and the customer would need to provide a wired AP if WiFi access is desired).

Making the connection should require no per-call configuration at the user's end, nor within our box, so I'm thinking we can require the customer to provide DHCP, and not much else. We can also require the customer to first contact us before pressing the "call home" button, so we can have our support interface up only when needed.

When a unit does "call home", it merely makes a connection to a company system, doing nothing else until an engineer (well, me) directly connects to it. Other than the existence of the connection, we should get no (or minimal) information about the network the customer is using. So I'm thinking some kind of SSH connection, but that's as far as I have gotten.

But I have no idea whatsoever how to make an SSH connection (if that's the right tool to use for this) as two separate halves: The remote unit "calls" somewhere, presumably on one of our company systems, then that system notifies an engineer (me) that a "call home" has been initiated, then waits for the engineer to connect, forming the other half of the connection.

Ideally, I'd also like for there to be minimal information in the equipment itself, so that possession of the equipment by an adversary (or competitor) could not compromise customer or company networks, other units, nor the call-home technique itself. From what little I know, I'd guess a hostname or IP address, a port number, and a key would be needed, but less would be better!

That's about as far as my thinking has taken me. Beyond this, I'm pretty much clueless. Am I on the right track? What pieces am I missing? Is this already a popular thing to do, and I simply don't know what it is called? How simple and stupid can this capability be made for a couple of prototype systems?

Without reading in detail, I found -ssh-connection.html to reverse a ssh-connection. If that is easy to follow (it should be easy, just ssh -R basically, see also _tunnelling.html) it means your remote device could connect to your network (and "Pete" is your Partner at the customer). The problem is that initiating a ssh-connection without user/password requires a authentication- private key on that device (so in non-friendly hands).

I would suggest the call home functionality uses SSH to connect to your office. This requires your customer's network provides DHCP, Internet access and DNS capability. It also requires them to allow outbound connections on port 22. The latter is possibly an issue for some security minded customers who want to prevent unknown egress of data.

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Apologize if this has been addressed already - Nothing came up in search. I got side-tracked, took too long, thus I failed out of the "A place to call home". Especially being a DLC, is there a way to restart the quest without starting a new game? Thanks in advance.

Ok off the board question, I got one 9200 off a project and contractor said its too costly to ship the extra back. Now I'm new to the new call home smart licensing stuff. I just downloaded the newer bin and running it.

Appliances might sometimes fail to perform well because of software or hardware issues. In such cases, NetScaler needs to collect data and perform issue resolution before a potential impact can occur at the customer site. By enabling Call Home on your NetScaler appliance, you can automate the error notification process. Not only you avoid calling NetScaler support, raising a service request, and uploading system data before the support team can troubleshoot the issue, but support can identify and address an issue before it occurs. Call Home periodically monitors the appliance and automatically uploads data to the Citrix technical support server. In addition, the incoming Call Home data provide insights about NetScaler usage. Multiple teams within Citrix can use this data to better design, support, and implement NetScaler.

3. Register the NetScaler appliance on the NetScaler support Server. When Call Home registers the appliance with the NetScaler support server, the server checks the database for the validity of the appliance serial number. If the serial number is valid, the server registers the appliance for Call Home service and sends a successful registration response. Otherwise, the server sends back a registration failure message. The basic system information is sent as a separate message. The data includes memory and CPU usage details along with the throughput numbers. The data is sent periodically as part of the heartbeat message every 7 days, by default. However, a value of less than 5 days is not recommended, because frequent uploads are not useful.

5. Upload Call Home data. If any one of the previous critical conditions is identified on the appliance, the Call Home feature automatically notifies the NetScaler support. The support archives are uploaded to the NetScaler support server. Also, you can configure the CALLHOME-UPLOAD-EVENT SNMP alarm to generate an SNMP alert whenever Call Home upload happens. The SNMP alert notifies the local administrator about the critical event.

6. Create Service Request. Call Home automatically creates a service request for all the critical hardware related events. The events are classified as; power supply failure, SSL card failure, hard disk drive errors, and compact flash errors. For other errors, after you review the System Logs, you can contact the NetScaler support team to raise a service request for investigation.

The NetScaler appliance provides a set of error condition entities called SNMP alarms. When an error condition in an SNMP alarm is met, the appliance generates SNMP trap messages that are sent to the configured trap listeners. For example, when the SSL-CARD-FAILED alarm is enabled, a trap message is generated and sent to the trap listener. The trap message is sent whenever there is an SSL card failure on the appliance. For more information, see SNMP.

Thanks for sharing details about the issue here. I know how important it is to be able to communicate with your babysitter using your Google Nest Hub Max. A few questions: is it working before? Is she able to call anyone using Google Duo app on her phone?

My wife is a household member. She can call me using Duo/Meet from her phone. I'm not sure what you mean by home structure. The only way it's been able to work is her her to Duo call me personally and I don't answer on my phone and answer on Nest Hub Max. Inconvenient when I'm working and she's trying to video chat with babysitter

Every time I go home to Montreal (or, now, New York), I see how far my life has traveled from that city of my childhood and the other of my young adulthood. I say that not with any hint of snobbery or condescension. I spend most of our time wishing we did live in Montreal: the simplicity of it all feels spectacularly easy and sane after braving the traffic and freeways of L.A., the weekly American mass shootings, the ripping away of reproductive rights. The Canadian pace is slower, calmer. The summer is so green and lush. People sit out on terrasses and eat and drink. A friend once said, Montreal is full of Type B people, and I find this both funny and maybe true? And was also perhaps why at 18 I was desperate to leave?

Yes, Montreal will always be where I am from: its frigid winters and terrible drivers and Franglish are in my bones. But if I am now talking about a self in a place, and I am unwilling to resort to the idea of family as home, then what? Can I accept that I will never again find The One Place that feels absolutely right? Where I am my most complete, whole, integrated self? Does such a thing exist?

That home will be drinking wine with my oldest girlfriends while our daughters, who barely know each other, play together like sisters in a park from our own childhood? That home will be sitting on a beach in L.A. with friends who will only ever know the adult versions of each other, but feel deeply, soulfully connected nonetheless? That it will be those walks along Smith Street in Brooklyn, coffee in hand, tote bag on shoulder? The number 13 bus in Vienna, the F train in Brooklyn, the Atwater stop in Montreal? That home will have to be all of it and none of it?

Home has been Mumbai ,New York, Hong Kong & now Kuala Lumpur. I so agree with many of the commentators that home is wherever you have a strong support system & that city for me is the city of my birth -Mumbai -insane, chaotic but my forever home

Oh, Christine! The image of the revolving door is so poignant! I have lived most of my life in Switzerland and there are many many things I love. But the dialects are weird to me too. I am perfectly fluent but sometimes have a out-of-body experience hearing myself saying such funny words, making those sounds. I feel a lot more comfortable talk8ng in the two languages I grew up with. They feel like home to me- as if I can be more like my true self. Greetings from Zrich! e24fc04721

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