Effective Date: 22 August 2024 Last Updated: 10 March 2026
1. Introduction
Frame Mobile POS (“the App”) is a fiscalised point-of-sale solution designed to comply with ZIMRA fiscalisation requirements.
We are committed to protecting your privacy and limiting data collection to only what is necessary for the App to function.
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2. Information We Collect
We collect only essential information required to operate the App:
* Business Information: such as business name and tax details
* Transaction Data: sales transactions and fiscalisation data required for compliance
* Basic Technical Data: such as device type and app performance logs
We do not collect precise location data.
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3. How We Use Information
We use the information collected to:
* Process and record transactions
* Ensure compliance with ZIMRA regulations
* Generate receipts and reports
* Maintain and improve app performance
* Provide user support
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4. Data Sharing
We only share data when necessary:
* With ZIMRA as required for fiscalisation
* With secure service providers that support app functionality
We do not sell or rent user data.
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5. Data Security
We take reasonable steps to protect your information, including secure storage and controlled access.
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6. Data Retention
Data is retained only as required for:
* Legal and fiscal compliance
* Operational purposes
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7. Permissions
The App uses only essential permissions:
* Internet access – to process and sync transactions
* Storage (if applicable) – to store receipts and reports
The App does not use location permissions.
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8. Your Rights
You may request access to or correction of your data by contacting us at: support@frame.co.zw
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9. Changes to This Policy
We may update this policy from time to time. Updates will be reflected with a new “Last Updated” date.
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10. Contact Us
Email: support@frame.co.zw
Company Name: Frame Virtual Fiscalisation