Forya App Technical Support Instructions

1. Introduction

Thank you for choosing Forya! We are dedicated to providing you with an outstanding experience. However, if you encounter any technical issues while using our app, this technical support guide is here to assist you.

2. Common Technical Issues and Solutions

2.1 App Crashes or Freezes

• Possible Reasons: Insufficient device memory, outdated app version, or compatibility issues with your device's operating system.

• Solutions:

• • Check Memory: Close other running apps on your device to free up memory. You can usually do this by accessing the multitasking view on your device (the method varies depending on whether you are using an iOS or Android device).

• • Update the App: Visit the App Store (for iOS) or Google Play Store (for Android) and check if there is an update available for Forya. Installing the latest version often resolves bugs and performance issues.

• • Check Compatibility: Ensure that your device's operating system meets the minimum requirements for Forya. You can find the compatibility information on the app's store page. If your device's OS is too old, consider updating it.

2.2 Slow Performance

• Possible Reasons: Network issues, a large number of background processes, or a problem with the app's cache.

• Solutions:

• • Check Network Connection: Switch between Wi - Fi and mobile data to see if the issue is related to your network. If you are using Wi - Fi, make sure you are connected to a stable network with sufficient bandwidth. You can also try restarting your router.

• • Manage Background Processes: Similar to dealing with app crashes, close unnecessary background apps to improve the performance of Forya.

• • Clear App Cache (Android only): Go to your device's Settings > Apps > Forya > Storage > Clear Cache. This can help improve the app's speed by removing temporary data that may be causing slowdowns.

2.3 Login or Registration Problems

• Possible Reasons: Incorrect login credentials, network problems, or issues with the server.

• Solutions:

• • Verify Credentials: Double - check your username/email and password. Make sure there are no typos, and consider using the "Forgot Password" option if you have forgotten your password.

• • Check Network: As with other issues, a stable network connection is crucial for successful login and registration. Try connecting to a different network if possible.

• • Server - Side Issues: If multiple users are reporting similar login or registration problems, it may be a server - side issue. In this case, we are likely already aware of the problem and working on a solution. You can check our official social media channels or the app's support page for announcements.

3. How to Get Further Support

3.1 Contact Us via Email

If you have tried the above solutions and are still facing issues, please feel free to contact our technical support team at foryadevteam@opsmails.com. When sending an email, please include the following information:

• Your Device Information: Model of your device (e.g., iPhone 14, Samsung Galaxy S23), the operating system version (e.g., iOS 16.4, Android 13), and the amount of available storage.

• Detailed Description of the Problem: Explain exactly what you were doing in the app when the problem occurred, any error messages you received, and how frequently the issue occurs. The more detailed your description, the easier it is for us to diagnose and fix the problem.

• Steps You've Already Taken: Let us know what solutions you've already tried from this guide or any other troubleshooting steps you've attempted.

3.2 Community Forums

We also have a community forum where users can interact with each other, share experiences, and find solutions to common problems. You can access the forum within the app or on our official website. In the forum, you can search for existing threads related to your issue or create a new post to ask for help. Our support team and other experienced users will do their best to assist you.

4. Response Time

We strive to respond to all support requests within 24 - 48 hours. However, during peak times or in case of complex issues, the response time may be slightly longer. Rest assured, we are committed to resolving your issues as quickly as possible.

5. Conclusion

We hope this technical support guide helps you resolve any issues you may encounter while using Forya. Our team is constantly working to improve the app's performance and user experience, and your feedback is invaluable to us. If you have any suggestions for improving the app or the technical support process, please don't hesitate to let us know.