Last Updated: 29 July 2026
Developer: Hassan iqbal
Assistant Director
GISLAB Punjab Forest Department
1. Information We Collect
Forest Complaint System may collect and process the following information:
Account and login information:
- User name, email address, role/designation, profile image, and authentication token.
- Login/session information required to securely access the app.
Complaint information:
- Complainant name, address, phone number, secondary phone number, email address, CNIC, city, tehsil, district, complaint address, nearby place, complaint details, remarks, complaint source, priority, status, department, complaint nature, assigned officer, dispatch details, and related dates/times.
Location-related information:
- District, tehsil, city, forest zone, forest circle, forest division, forest name, and where provided, latitude and longitude related to a complaint or rescuer record.
Evidence and documents:
- Images, videos, PDF, Word, or other supported files uploaded as complaint evidence or reply evidence.
- Generated complaint PDF reports may be saved or shared by the user from the device.
User and staff management information:
- For authorized admin users, the app may process user, DFO/DCF, and rescuer information such as names, contact numbers, CNIC, email, role, designation, emergency contact, and coordinates where applicable.
Device permissions:
- Internet access is used to communicate with backend services.
- Photo/video/file access is used only when a user chooses to upload evidence or open/share generated reports.
2. How We Use Information
We use the collected information to:
- Create, manage, dispatch, update, close, cancel, reopen, and escalate complaints.
- Assign complaints to authorized officers.
- Upload and display complaint evidence.
- Generate and share complaint PDF reports.
- Show dashboards, complaint lists, reports, and role-based screens.
- Authenticate users and enforce role-based permissions.
- Maintain complaint records for official complaint management and monitoring.
3. Sharing of Information
Information may be shared with:
- Authorized Forest Department/CMS users according to their assigned role.
- Backend complaint management servers operated for the Forest Complaint System.
- File upload/storage services used to store complaint evidence.
- Apps selected by the user when opening or sharing PDFs or files from the device.
We do not sell personal information.
4. Data Storage and Security
The app stores login/session information locally on the device using secure app storage mechanisms provided by the mobile platform. Complaint, user, dispatch, and evidence data is transmitted to backend services over network connections.
We use authentication tokens to protect access to the system. Access to complaint data is restricted according to user roles such as admin, CRO, CRO Lead, DFO/DCF, and related authorized roles.
5. Data Retention
Complaint records, evidence, user actions, remarks, and dispatch/reply history may be retained as required for official complaint handling, audit, reporting, legal, or administrative purposes.
Locally stored session data is removed when the user logs out. Server-side deletion or correction requests are handled according to the official data retention rules of [Developer/Organization Name].
6. Account and Data Deletion
Authorized users may request account deletion or correction of personal information by contacting:
Developer: GISLAB Punjab Forest Department
Email: devteam@fwf.punjab.gov.pk
Phone: (042) 37728098
Address : 108 Ravi road Forest Colony Lahore