Ford Sync 2 3.10 Update Download !NEW!

My ford owner site is giving me issues and wont let me login, but i found links to download the updates elsewhere. Are there any reasons to update? The systems seems okay and I mainly just use bluetooth music. (dont care about that slow NAV) Looks like I currently am on 3.62.5 (and my CCPU version says 4.32_14073)

Toggle "button" that gives you the ability to mute GPS voice right from the map display? I think they also added the ability to connect the sync computer to internet via your cell phone but I don't think there is any benefit to that from a consumer standpoint.

Ford Sync 2 3.10 Update Download

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I ran 3.8 for a while and that was fine, 3.10 actually seems to have an issue with bluetooth audio streaming music from Google Play Music on my iPhone SE. The first time I connect, the audio stream speeds up to the point where it goes out of sync - eventually the whole phone disconnects bluetooth and reconnects - from that point forward if you restart the audio it works okay. It was a little grumpy on 3.8 but whatever they did in 3.10 aggravates the problem even more. Also, they still haven't fixed the track display for MP3 and/or Audio CDs - sometimes it will neglect to update the song title when it switches to a new song.

From what I recall, 3.08 is a good upgrade from 3.06, but I've seen no real improvements with 3.10. Instead, 3.10 seems to have more issues, at least on my C-Max; instead I found 3.08 to be the most stable version. I don't know if there is a way for you to still go to 3.08 but, if possible, that is the version I'd install.

I have received a mailer that Ford has a recall "Customer Satisfaction Program 19K03" and that all Ford Sync 2 system are to be updated for free to v3.10 ( SYNCGen2_3.10.16180.EA.0_PRODUCT ) I was on 3.6.2 ( SYNCGen2_4.30.13171_PRODUCT ).

For my VIN, it seems to be a "dealer-only update". First dealer visit, the APIM would not take the 3.10 update. Second visit to dealer, with a new APIM, the were unable to load the software to make it work. So in the meantime, I am still on old version.

Originally Ford said the approved way of updating to 3.10 was via dealer using IDS, they weren't going to push it out through the owner.ford.com website. I have also updated via an image on USB, I had to search for a copy with google.

Nice job collecting this info! Given Ford does not tag the CCPU SW Version with the actual Sync software version, the wiki you posted is especially helpful. Question: Were you ever able to upgrade your C-Max to 3.10?

Here's my story. I got the same notice you did and have the same Sync software version on my 2013 C-Max Energi SEL that you do (3.6.2). I took my car to the dealer for the upgrade, but all they did was reprogram the APIM and leave the same software version in place. Dealer now tells me 3.6.2 is the latest version for my VIN....Class Action website tells me 3.10 is the latest version for my VIN.

1. I have a 2013 Ford C-Max Energi with Sync 3.6.2. I've taken my car to two different dealers, and they can't make the update to 3.10 work. One dealer - Frontier Ford - tried to charge me $200.00 to diagnose and troubleshoot the problem. I said go climb up a rope, this is supposed to be free.

2. Now I'm at Sunnyvale Ford, who at least is not trying to charge me. Ford is telling this dealer the update to 3.10 should work, but the dealer who's been successful with other C-Maxs and other models can't complete the upgrade. They reprogram the APIM, but the software stays the same. IDS reports no errors whatsoever. So I think I have the same problem as olidx

3. But now I'm really confused, because Ford is actually telling this dealer the 3.10 update should work on my car! Before this, I was thinking maybe the APIM on my 2013 C-Max has older Fw and just can't be updated beyond 3.6.2. After all, the owner.ford.com website tells me I have the latest Sync software already(3.6.2) when I plug in my VIN. But now, Ford says no, it should work. I am not ruling out other technical difficulties, except for the fact that everything is working fine with 3.6.2. What the heck?

Sunnyvale Ford was finally successful in updating the SyncGen 2 software from 3.6.2 to 3.10. This after only a week, 2 different dealers, multiple reprograms wiping out my settings, multiple different conversations with Ford Tech Support by the dealers...but perseverance is important both on the part of the owner and the dealer. So hats off to Sunnyvale Ford, they are my dealer going forward. No more Frontier Ford. They committed the sin of trying to charge me for the update.

1. First, the class action that prompted Ford to create CSP 19K03 is a recent event and it's safe to say Ford has been having problems with implementing a wider update for all of us to 3.10 ever since. I'm guessing the issue is with Ford Engineering and involves the IDS software and/or Sync software as well as crappy communication with the dealers. The dealers need to step up their game as well.

2. Some of you with a later model C-Max(e.g. 2014, 2015) have been lucky because when you go to the Sync Update page you have a 3.10 file to download. Some of you chose to download files posted by a third party which I think is risky personally, but to each his own. For many of us - especially us early adopters (2013) - we continue to get screwed over and just see: "You're all up to date!" when we go the Sync Update page. So Ford, after I put in my VIN, just say: "The latest update is 3.10. You must go to the dealer." Don't lookup my VIN and tell me I have the latest software, you freakin' morons! What a roll-out!

4. So I went to Sunnyvale Ford. They kept the car a week and kept having the same issues as Fronitier Ford. They reprogrammed the APIM and PCM twice, but the software would not update. No DTCs, no error messages, nothing. But thankfully, this dealer kept reporting back to Ford Tech Support. Finally today, 5/26/20, the dealer said, we can't do it. I said, damn, ok, I'll be over to pick up my car...but on the way over, they managed to complete the update. I'm now at 3.10.

Conclusion

1. See attached files. They detail what a successful IDS update to 3.10 looks like and show the conversations between the Dealer and Ford Tech Support.

2. Check your CCPU Software version, then use the Wikipedia link olidx provided to decode what software you're currently running. You may be told by Ford and the dealer you already have the latest version of the software. Have no doubt 3.10 is the latest version of SyncGen 2 software.

But if you are not part of the class action suit (got a letter from Ford), you do not qualify for the 3.10 update free of charge. Below is the link to see if one qualifies. I believe I have 3.10 somewhere on a memory stick but see no benefit in "attempting" an update from 3.8 (which I did successfully from a Ford download) given issues people have experienced.

IIRC, when 3.10 first was released in Nov 2016, everyone was suppose to be able to go to a Ford dealer and get it for free. But to keep the dealers from being overwhelmed, Ford phased in the update by "selectively" changing the status of owners' sync system from up to date to 3.10 update available. The Ford rep on this site at that time assured us that everyone would eventually be able to get the update and the status would change to update available, being free of charge (but the 12M02 APIM warranty extension of 5 years was from date of in-service). I'm convinced that Ford chose to allow 12MO2 to expire for a lot of vehicles including mine by keeping my sync status as "up to date" for over one year until 12M02 expired on 12/29/2017. It was in this time period that Ford reps no longer were on this site. Coincidence? ? It took a class action suit to get it done but unfortunately most owner states were not a party to the suit.

Unfortunately there are still some bugs that make me think going from 3.8 to 3.10 isn't that wonderful or necessary. I now have issues connecting bluetooth audio the first time with my original Iphone SE (the synchronization of sound gets out of whack to the point where it eventually disconnects - second time I connect it works fine) and MS seems to have some weird issues with updating track info when playing audio CDs that have always been there.

Looks like Lacienega has you all covered on the download files for those of you who don't want to go or can't go (because you don't qualify) to the dealer. Just to add to the mix...before I went to the dealer, I was also considering downloading a third -party 3.10 file and was looking at this video. It's pretty good. This guy also has the download files posted under Show More..

@BannkoHi, many thanks for the really helpful and easy to follow upgrade to 3.10 - unfortunately, I appear to also have the issue of a white screen when unlocking the car! Is it possible to request the fix for this please?

Hope someone can help... I have a Kuga which I have retrofitted Sync 2 with Nav running 3.08 ( from Sync 1.1) .Would i be able to upgrade to 3.10, as when i checked on the Ford Sync update page it says there is a firmware update for my Vin but its Sync 1.1

Hi, after reading for what seems like an age, I'm going to do the 3.8 -> 3.10 update using Pack 5 (UK) on my new to me 2015 Mondeo Mk5 TitX. Can someone please send the fix for the white screen on unlock before I start in case its needed ? ff782bc1db