Privacy Policy

Foody Ghana built the Foody app as a Free app. This SERVICE is provided by Foody Ghana at no cost and is intended for use as is.

Our Authorised APP Package Names on Play Store: -

 1. com.ghfoody

2. com.gh.foodymerchant

3. com.gh.foodydriver

Introduction

When you use any of our apps referenced above, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this information about our privacy policy. This Policy provides summaries of the data we collect and how we use it.

Scope

This notice applies to users of Foody Ghana apps, websites.

This notice describes how FoodyGhana and its affiliates collect and use data. This notice applies to all Foody Ghana Users. This notice specifically applies to:

·       Customers: those who request or receive food or other products and services for delivery or pick-up via their FoodyGhana.

·       Drivers: those who provide courier delivery service to customers individually via their Foodydriver app

·       Merchant: those who provide delivery services via FoodyMerchant

·       Guest users: those without an FoodyGhana app account who receive delivery services ordered by Backend staff of FoodyGhana.

Our privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places.

Data collections and uses

The Data We Collect

FoodyGhana collects data:

1. provided by users to FoodyGhana

2. created during use of our services

3. from other sources

FoodyGhana collects the following data from these sources:

Data provided by users. This includes:

Account information: We collect data when users create or update their FoodyGhana accounts, or place orders via backend staff call inn order. This includes first and last name, email, phone number, login name and password, address, payment or banking information (via third party payment gateway- Paystack - https://paystack.com/)/ OTP via WhatsApp message provided by https://whatsify.me/

Background check information (Merchant): This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work in This information is collected by FoodyGhana Onboarding Team.

Identity verification documents and photos: This includes government issued identification such as driver’s license or passports (which may contain identification photos and numbers, date of birth, and gender), and user-submitted photos such as selfies and profile pictures.

User content: We collect data (including chat logs and call recordings) when users contact FoodyGhana customer support, provide ratings or feedback for users, restaurants or merchants, use features that enable users to upload content or submit recordings (including in-app audio recordings or dashboard cameras recordings), or otherwise contact FoodyGhana app.

Data created during use of our services.

This includes:

Location data (Merchant, Drivers and Customers): We collect precise and approximate location data from delivery person, Drivers and Customers’ mobile devices when the Foodyghana app is running in the foreground (app open and on-screen) or background (app open but not on-screen). Consent must be given by the user before the such data can be collected either while using the app or only at that particular time.

FoodyGhana collects such data from the time an order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). See “Choice and transparency” below for information on how Customers enable precise location data collection.

Customers enable precise location data when they manually enter their delivery address or enable a location turn on button for FoodyGhana app to automatically pick up their precise location.

In addition, precise location data collected from a driver’s device during a delivery is linked to the customer’s account, even if the customer has not enabled precise location data to be collected from their device. This data is used for purposes such as customer support, fraud detection, insurance, litigation and receipt generation.

An in-app notice is another way the Foodydriver app collects location data to enable better order management and live order tracking of delivery partners even when the app is closes or not in use. Live location tracking is turned off automatically when the logged out. consent must be given by the user to access device location either while using the app or only at that particular time.

Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; order details (such as date and time, requested pick-up and drop off addresses, distance travelled and items ordered); and payment transaction information (such as a restaurant’s or merchant's name and location, amount charged, and payment method).

Usage data: We collect data about how users interact with our services. This includes access dates and times.

Communications data: We collect data regarding communications between users that are enabled through FoodyGhana apps. This includes communication type (text, date/time, and content).

How We Use Data

FoodyGhana uses data to enable reliable and convenient delivery services. We also use data:

•to enhance the safety and security of our users and services

•for customer support

• to enable communications between users

• for marketing and advertising

•to send non-marketing communications to users

•in connection with legal proceedings

Please see here for a summary of the data we collect and how we use it.

FoodyGhana uses the data we collect:

·       To provide our services. FoodyGhana uses data to provide, personalize, maintain, and improve our services.

This includes using data to:

• create/update accounts.

• enable delivery, such as:

·       using location data to navigate Driver pick-ups and order drop-offs, calculate ETAs, and track the progress of drivers or deliveries.

·       enabling features that involve data sharing, such as sharing driver first name and last information with Delivery person to facilitate pick-ups of orders, or features that enable ETA sharing and delivery charges.

·       matching available drivers and Merchant to users requesting services, including based on personal data such as location and proximity to Merchant.

·       calculating delivery charges, including using location data and trip or order details (such as requested order pick-up and drop off addresses). We may also consider non-personal data or factors, including date and time, estimated distance and time, minimum base charge, taxes and fees, and surge pricing.

·       process payments, and enable payment and e-money products such Mobile money

·       personalize users’ accounts. For example, we may present Customers with personalized restaurant or food recommendations based on their prior orders and delivery location.

Data sharing and disclosure

Some Foody Ghana’s services and features require that we share data with other users, or at users’ request or with their consent. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

FoodyGhana may share data:  With other users

Data Sharing with Third Parties:

At Foody Ghana, we prioritize transparency regarding data-sharing practices to ensure your trust and confidence in our services. Here's a breakdown of how and with whom certain data is shared:

Third-Party Services:

Whatsify: When obtaining OTP via Whatsify for authentication purposes, your phone number is shared with Whatsify. This helps in facilitating the secure and seamless verification process.

Payment Processing: Payment details, such as phone numbers and card information, are securely handled by Paystack, our trusted third-party payment provider. Foody Ghana does not store or retain this sensitive payment data directly.

User Communication and Operations:

User Contact Information: Phone numbers for customers, merchants, and delivery drivers may be shared among these users to facilitate order-related communications. This enables efficient and timely communication regarding order placement, delivery status, and operational updates.

Foody Ghana Staff Access: Our backend office staff may have access to user details for operational purposes, including promotions, fraud alerts, refunds, and other essential operational communications. This access is strictly limited to operational necessities and is employed solely to enhance user experience and ensure smooth service delivery.

Please note that any sharing of data with third-party services is conducted in accordance with our stringent privacy and security standards. Foody Ghana ensures that such data sharing is essential for service provision and operates under strict confidentiality agreements to safeguard your information.

If you have any queries or require further details about our data sharing practices with third-party services, please contact us at privacy@foody.com.gh.

Data retention and deletion

FoodyGhana retains user data for as long as necessary before offboarding. Users may request account deletion through the Foodyapps and websites. Alternatively, user can access how their account can be deleted from the https://foody.com.gh/pages/delete-account  

FoodyGhana retains user data for as long as necessary for the purposes described above, which varies depending on data type, the category of user to whom the data relates, the purposes for which we collected the data, and whether the data must be retained after an account deletion request for legal purposes as part of domestic compliance processes.

For example, we retain data:

• for 1 year if necessary to comply with tax requirements. E.g., drivers’ and Merchant’ delivery location information.

Users may request deletion of their account through the account deletion tab in the Foodyapp, FoodyMerchant app or through Foodyghana website (https://foody.com.gh/pages/delete-account).

Following an account deletion request, we delete the user’s account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to the user’s account (such as an outstanding credit or an unresolved claim or dispute). For drivers and Merchant, this generally means that we retain certain of their data for as long as necessary for actual or potential tax, litigation, or insurance claims. For Customers, we generally delete data within a day of an account deletion request, except where retention is necessary for the above reasons.

Choice and transparency

FoodyGhana enables users to access and/or control data that FoodyGhana app collects, including through:

• device permissions

FoodyGhana also enables users to make changes or updates to their accounts, request deletion of their accounts

At Foody Ghana, access to your device's location is fundamental to providing efficient and reliable delivery services. We use location data for the following essential purposes:

Order Fulfillment:

Enabling precise location data allows us to deliver products promptly to our customers by identifying their exact delivery address.

Driver Tracking and Assignments:

Location access aids in tracking our delivery drivers to ensure efficient order dispatch and to match them with delivery jobs based on their proximity to the merchant and customer locations. This ensures quicker deliveries and optimized routing.

Delivery Charge Calculation:

Utilizing location data, we calculate delivery charges based on factors such as distance between the pickup point, delivery address, and additional trip details. This ensures transparent and fair pricing for our delivery services.

We want to emphasize that the access to your location data is solely utilized for these specific purposes within the Foody Ghana app. We do not use or access this information for any other reasons beyond facilitating efficient delivery operations.

Your privacy and data security are paramount to us. Therefore, rest assured that we maintain strict confidentiality and do not misuse or retain location data beyond its necessity for delivering our services effectively.

Data Security Measures:

At Foody Ghana, we prioritize the security of your data. We employ robust measures to safeguard all sensitive information collected through our app. This includes:

Data Security Measures:

At Foody Ghana, we prioritize the security of your data, employing robust measures to safeguard all sensitive information collected through our app. Here's an insight into our comprehensive security practices:

Server-Side Encryption:

Our hosting with Cloudways integrates encryption protocols to secure data on the server side. This ensures that any data stored on our servers remains protected against unauthorized access.

Cloudflare Integration:

Cloudflare further fortifies our security infrastructure by providing an added layer of encryption, protecting data transmission and ensuring secure communication between our servers and users' devices.

Adherence to Industry Standards:

We adhere strictly to industry-standard security practices to ensure your data is handled and stored in compliance with the highest security benchmarks. This includes implementing robust access controls, regular security updates, and employing encryption methodologies that align with the latest industry protocols.

Regular Security Audits:

We conduct routine audits and assessments of our systems to identify and address any potential vulnerabilities or security risks. This proactive approach allows us to continuously enhance our security measures and fortify our defenses against emerging threats.

Data Retention Policy:

We retain user data only for the duration necessary to fulfill the purposes outlined in our policy. Once data is no longer required, it is securely deleted from our systems to ensure it isn't retained longer than necessary.

These stringent security measures are integral to our commitment to preserving the confidentiality, integrity, and availability of your data. We continually strive to exceed industry standards to provide you with the highest level of data protection and peace of mind.

Consent and User Control:

Your consent matters to us. Users have full control over the data they share with us:

Consent Mechanisms: We ensure that users explicitly grant consent before sensitive data collection, such as enabling location services or submitting identification documents.

Withdrawal of Consent: Users have the right to withdraw their consent for data collection. This can typically be done through the in- app settings or by contacting our support team directly. support@foody.com.gh

User Deletion and Data Management: You have the option to manage your data directly through our app settings. Additionally, if you choose to delete your account, your data will be securely removed from our systems, except where retention is necessary for legal or compliance purposes.

Compliance with Data Protection Laws:

Compliance with Data Protection Laws:

At Foody Ghana, we are committed to upholding stringent data protection standards in accordance with the regulatory frameworks outlined by the Ghanaian Data Protection Commission (DPC) and Google's policies. Our commitment to compliance encompasses:

Ghana Data Protection Laws:

Our data handling practices strictly adhere to the provisions and requirements of the Data Protection Act, 2012 (Act 843) and subsequent regulations by the Data Protection Commission of Ghana. This ensures that the processing and storage of your personal data are conducted lawfully, transparently, and securely.

Google Policies Adherence:

In addition to local regulations, we align our privacy practices with Google's policies and guidelines. This includes compliance with Google's Developer Program Policies and other relevant standards set forth by the platform.

Our privacy policy is designed to mirror and conform to the specific requirements stipulated under the Ghanaian Data Protection Act, ensuring that your data is processed and managed in line with the highest legal and ethical standards.

Should you require more detailed information or have specific inquiries regarding our compliance with Ghanaian data protection laws or Google's policies, please don't hesitate to contact our legal team at legal@foody.com.gh

Notification of Policy Updates:

We are committed to keeping you informed about any changes to our privacy policy:

In the event of significant updates or modifications to our privacy practices, we will notify you through the app or via email. We encourage users to review these changes to stay informed about how their data is handled.

Your continued use of our services after updates to the policy implies your acceptance of the revised terms, unless you choose to withdraw consent or delete your account.

This additional segment reinforces our commitment to data security, user consent, compliance with Ghanaian laws, and ensuring users are well-informed about policy changes. Always ensure legal consultation or review before finalizing and implementing any policy