Inbasket

When in doubt, use the "note" button, not the "forward" button. 

When in doubt, route things to "pools" instead of to single people, even if it came from only one person. Here is a list of the pools we have at FMC.

If it takes more than 5 minutes, it likely needs an appointment. 

Urgent tasks in your inbasket still get 24 hours to reply

Urgent messages that are sent through chat need to be responded to within 15-30 minutes

All other inbasket tasks you get 2 business days to respond (ideally).