Last updated: 12 Oct 2026
This Privacy Policy explains how "FlowTech", "we", "us" or "our") collects, uses, shares and protects your information when you use the FlowTech Support mobile app, its admin and web services, and related support channels (together, the "Service").
The Service gives FlowTech product users access to tutorials, drivers and firmware, service manuals, error code troubleshooting, product information and support. By creating an account or using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.
Information you give us
Account details: name, email address, phone number, password (stored only in encrypted/hashed form), and login details if you sign in with a social account.
Profile and product details: company name (optional), registered FlowTech products, model numbers and serial numbers.
Support content: support tickets, chat messages, photos, screenshots or files you attach, and feedback or ratings you leave on tutorials and manuals.
Purchase details: the package you buy, transaction ID, amount, date and payment status. We do not receive or store your full card number, bKash/Nagad PIN or other payment credentials.
Information collected automatically
Device information: device model, operating system, app version, language and a device identifier.
Usage information: screens and content you view, searches (such as error codes), downloads, and crash or performance logs.
Push notification token: used to send you notifications you have allowed.
Approximate location: derived from your IP address, used for security and regional settings. We do not collect precise GPS location.
Information accessed with your permission
Camera: only when you use QR/barcode scanning to identify a product. Scanned images are processed on your device and are not stored by us unless you attach them to a support ticket.
Storage: to save manuals, tutorials or firmware files for offline use on your device.
You can withdraw these permissions at any time in your device settings. Some features may stop working without them.
Create and manage your account and verify your identity.
Provide tutorials, manuals, firmware, error code solutions and product information relevant to your registered products.
Activate, renew and manage your package, and unlock the features it includes.
Respond to support tickets and chat requests.
Send service notifications, such as new firmware, new tutorials, package expiry and renewal reminders.
Send promotional messages, only where you have agreed. You can opt out at any time.
Improve the Service by understanding which content is most used and fixing errors and crashes.
Detect and prevent fraud, misuse, unauthorized access and illegal downloading or sharing of premium content.
Comply with legal obligations and enforce our Terms of Use.
We do not sell your personal information.
Package payments are processed by third-party payment providers such as bKash, Nagad, When you pay, you share your payment details directly with that provider, under its own privacy policy.
We receive only what we need to confirm your purchase: transaction ID, amount, payment method type, date and status. We keep these records to activate your package, handle refunds or disputes, and meet accounting and tax requirements.
Your premium access is linked to your account. Sharing your account or downloading premium content for redistribution may lead to suspension under our Terms of Use.
We share information only in these cases:
Service providers who help us run the Service, under contracts that limit their use of your data:
Purpose
Example provider
Hosting and file storage
[Server / cloud provider name]
Push notifications
Firebase Cloud Messaging (Google)
Crash reporting and analytics
[e.g. Firebase Crashlytics / Google Analytics]
Payments
bKash, Nagad, SSLCommerz
Email and SMS
[Bulk SMS BD]
FlowTech authorized dealers or service partners, only when needed to resolve a support request you raised, and only with the details needed for that request.
Legal reasons: when required by law, court order or a government authority, or to protect the rights, safety and property of FlowTech, our users or others.
Business transfer: if FlowTech is merged, acquired or sells its assets, your information may move to the new owner under this policy.
Your data is stored on secured servers [located in Bangladesh / provider region]. We use HTTPS encryption for all data in transit, hashed passwords, token-based API authentication, role-based admin access and regular backups.
No method of transmission or storage is 100% secure. Please keep your password private and tell us right away if you think your account has been accessed without permission.
Account and profile data: kept while your account is active.
Support tickets: kept for [24] months after closing, to help with repeat issues.
Transaction records: kept as long as required by accounting and tax law.
Usage and crash logs: kept for up to [12] months, then deleted or anonymized.
After these periods, or when you delete your account, we delete or anonymize your data unless the law requires us to keep it.
Access and correction: view and update your profile in the app, or ask us for a copy of your data.
Notifications: turn off push or promotional messages in app or device settings.
Permissions: turn off camera or storage access in your device settings.
Offline files: remove downloaded manuals and firmware from the app or your device at any time.
You can delete your account from Profile > Settings > Delete Account in the app, or by emailing [support email] from your registered email address. We will delete your account and personal data within [30] days, except records we must keep by law (such as payment records). Deleting your account ends any active package, and unused package time is not refundable unless our refund policy says otherwise.
The Service is meant for technicians, dealers and product owners. It is not directed to children under 13, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact us and we will delete it.
The app may link to third-party websites, videos or downloads. We are not responsible for their privacy practices. Please read their policies before sharing information with them.
We may update this policy from time to time. We will change the "Last updated" date above and, for important changes, notify you in the app or by email. Continuing to use the Service after an update means you accept the revised policy.
For questions, requests or complaints about this policy or your data:
Company: Flow Tech
Address: 95 motijheel, Dhaka, Bangladesh
Email:info@flowtechbd.com
Phone: +8801611482988
We aim to respond within [7] working days.