Privacy Policy (Política de Privacidade)
Título da Página: Privacy Policy
Conteúdo:
Effective Date: 23/11/2025
At Flixy UK ("we," "us," or "our"), accessible from this website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.
1. Information We Collect
We only collect information that is necessary for the purpose of providing our services and fulfilling your orders. This may include:
Personal Information: Name, email address, shipping address, and phone number when you place an order or contact us.
Log Data: Like many site operators, we collect information that your browser sends whenever you visit our Site (Log Data). This may include your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, and other statistics.
2. How We Use Your Information
We use the information we collect in various ways, including to:
Process and fulfill your orders for the Flixy device.
Provide, operate, and maintain our website.
Improve, personalize, and expand our website.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
Find and prevent fraud.
3. Cookies and Web Beacons
Like any other website, Flixy UK uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
4. Third-Party Privacy Policies
Our Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information.
5. GDPR Data Protection Rights (UK/EU Users)
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access, the right to rectification, the right to erasure, the right to restrict processing, the right to object to processing, and the right to data portability.
6. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@flixy-official-uk.com.
2. Terms of Service (Termos de Serviço)
Título da Página: Terms of Service
Conteúdo:
Last Updated: 23/11/2025
1. Introduction
Welcome to Flixy UK. These Terms of Service ("Terms") govern your use of our website and the purchase of the Flixy device. By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the service.
2. Use of Our Service
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.
3. Product Disclaimer
The Flixy device allows access to streaming content available on the internet. We do not host, provide, or control any media content. The user is responsible for complying with all local laws regarding copyright and streaming. Subscription fees for third-party services (like Netflix, Amazon Prime, etc.) are not included with the device unless stated otherwise by those specific providers.
4. Purchases and Payment
If you wish to purchase the Flixy device, you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that you have the legal right to use any payment method(s) in connection with any Purchase.
5. Limitation of Liability
In no event shall Flixy UK, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.
6. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
7. Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
8. Contact Us
If you have any questions about these Terms, please contact us at support@flixy-official-uk.com.
3. Shipping Policy (Política de Envio)
Título da Página: Shipping Policy
Conteúdo:
Thank you for visiting and shopping at Flixy UK. Following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
We are currently offering Free Standard Shipping for all orders within the United Kingdom.
Shipping Method: Standard Tracked Shipping
Estimated Delivery Time: 3-5 Business Days
Cost: Free
Delivery delays can occasionally occur due to carrier issues beyond our control.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties and Taxes
Flixy UK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
Flixy UK is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
4. Refund Policy (Política de Reembolso)
Título da Página: Refund Policy
Conteúdo:
1. 30-Day Money-Back Guarantee
We want you to be completely satisfied with your Flixy device. That is why we offer a 30-Day Money-Back Guarantee. If you are not satisfied with your purchase for any reason, you can return it within 30 days of receipt for a full refund.
2. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. You will need to provide the receipt or proof of purchase.
3. How to Initiate a Return
To start a return, you can contact us at support@flixy-official-uk.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Refunds Process
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
5. Contact Us (Fale Conosco)
Título da Página: Contact Us
Conteúdo:
We are here to help you! If you have any questions about the Flixy device, your order, or need technical assistance, please don't hesitate to reach out to our support team.
Get in Touch
Email: support@flixy-official-uk.com
Response Time: We aim to respond to all inquiries within 24 hours (Monday - Friday).
Mailing Address
Flixy UK 71-75 Shelton Street Covent Garden, London WC2H 9JQ United Kingdom
Frequently Asked Questions
Before contacting us, you might find the answer to your question in our FAQ section on the homepage.