Flex Pro Terms and Conditions

Effective Date: 27/02/2026

These Terms and Conditions (“Terms”) govern your access to and use of the Flex Pro website and the purchase of products from Flex Pro (“Company,” “we,” “us,” or “our”). By accessing our website or placing an order, you agree to be legally bound by these Terms. If you do not agree, you must not use our website or purchase our products.

1. Eligibility

By using this website, you represent and warrant that:

• You are at least 18 years of age, or

• You are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order.

2. Products and Availability

All products listed on our website are subject to availability. We reserve the right, at our sole discretion, to:

• Limit the quantities of any products offered.

• Discontinue any product at any time.

• Refuse or cancel any order for any reason.

In the event that we cancel an order after payment has been processed, you will receive a full refund to your original payment method.

Product descriptions, specifications, and pricing are subject to change without notice. We make every effort to ensure accuracy but do not guarantee that product descriptions or other content are error-free.

3. Pricing and Payment

All prices are listed in GBP (£) unless otherwise stated. Prices may change at any time without prior notice.

By submitting payment information, you represent and warrant that:

• You are authorized to use the selected payment method.

• All payment information provided is accurate and complete.

Orders will not be processed or shipped until full payment has been successfully received.

4. Shipping Policy

4.1 Shipping Costs

• Customers are responsible for all shipping costs unless otherwise stated.

• Shipping fees are automatically calculated at checkout.

• The shipping cost is added to the order’s grand total before payment is completed.

• The full order total, including shipping charges, will be clearly displayed before final confirmation of purchase.

4.2 Order Processing

Orders are typically processed within 1–3 business days following successful payment confirmation, excluding weekends and public holidays.

Processing times may vary during high-volume periods.

4.3 Delivery

Delivery timeframes provided at checkout are estimates only and are not guaranteed. Flex Pro is not responsible for delays caused by:

• Shipping carriers.

• Customs clearance procedures.

• Incorrect shipping information provided by the customer.

• Events beyond our reasonable control.

Customers are responsible for providing accurate shipping details. Flex Pro is not liable for orders shipped to incorrect addresses provided at checkout.

4.4 Products Damaged During Shipping

If your product arrives damaged due to shipping, you must notify us within 5 business days of delivery.

To process a claim, you must provide:

• Your order number.

• Clear photographs of the damaged product.

• Clear photographs of the packaging.

If the damage is confirmed to have occurred during transit, Flex Pro will arrange for a repair or replacement at no additional cost to you.

5. Refund Policy

5.1 Refund Eligibility

Customers may request a refund within 28 business days from the date of delivery.

To qualify for a refund:

• The item must be undamaged, unless the issue falls under warranty.

• The item must be returned in its original packaging.

• All original accessories, cables, and included components must be returned.

• Proof of purchase must be provided.

Items that are physically damaged (not covered under warranty), incomplete, or missing components may not qualify for a full refund.

5.2 Non-Refundable Items

The following items are not eligible for refunds:

• Items marked as final sale.

• Gift cards.

• Downloadable software or digital products.

• Customized or personalized products.

5.3 Refund Procedure

To initiate a refund request:

1. Contact us at Flexpro793@gmail.com or flex.pro@hotmail.com

2. Provide your order number and reason for the refund.

3. Follow the return instructions provided by our support team.

Customers are responsible for return shipping costs unless the item was defective, damaged upon arrival, or incorrect.

5.4 Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your financial institution.

6. Warranty

Flex Pro warrants that products will be free from manufacturing defects under normal use.

If a product is defective, you must notify us within 5 business days of delivery and provide supporting evidence, including photographs if applicable.

If the issue is determined to fall under warranty coverage, we will arrange one of the following remedies at our discretion:

• Repair of the product.

• Replacement of the product.

• Full refund.

Warranty coverage does not apply to:

• Damage caused by misuse, abuse, or improper handling.

• Accidental damage.

• Unauthorized modifications or repairs.

• Normal wear and tear.

7. Limitation of Liability

To the fullest extent permitted by law, Flex Pro shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• The use or inability to use our products.

• Delays in delivery.

• Website interruptions.

Our total liability shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

8. Intellectual Property

All content on the Flex Pro website, including but not limited to text, logos, graphics, product images, and branding, is the exclusive property of Flex Pro and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written consent from Flex Pro.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Country/State], without regard to conflict of law principles.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on our website with a revised effective date. Continued use of the website after changes constitutes acceptance of the updated Terms.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Company Name: Flex Pro
Email: Flexpro793@gmail.com / flex.pro@hotmail.com
Number: 07947 860106
Address: 181 High St, Northallerton DL7 8JZ