# Privacy Policy for Fixy Partners & Technician
## Introduction
Welcome to Fixy Partners ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").
By using our App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.
## 1. Information We Collect
### 1.1 Information You Provide to Us
We collect information that you provide directly to us when you:
#### For All Users:
- **Account Information**: Name, email address, mobile phone number, and password
- **Profile Information**: Address, city, state, postal code (pincode)
- **Authentication Data**: Login credentials and authentication tokens
#### For Partners:
- **Business Information**: Business name, business type, business address, business description
- **Legal Information**: GST number, PAN number, business registration number
- **Business History**: Years in business
- **Images**: Business photos, product images, and other uploaded images
#### For Technicians:
- **Professional Information**: Specialization, years of experience, certifications, service areas, professional bio
- **Identity Information**: Aadhar number, PAN number
- **Contact Information**: Emergency contact name and phone number
- **Images**: Profile photos, certification documents, and other uploaded images
### 1.2 Information Automatically Collected
When you use our App, we automatically collect certain information, including:
- **Device Information**: Device type, operating system, unique device identifiers, mobile network information
- **Usage Information**: App usage patterns, features accessed, time spent in the App, crash reports
- **Location Information**: Approximate location data (if you grant location permissions) for service area mapping
- **Push Notification Tokens**: Device tokens used to send push notifications
- **Technical Information**: IP address, browser type, access times, and referring website addresses
### 1.3 Information from Third-Party Services
We may receive information from third-party services that you connect to our App, such as:
- **Firebase Authentication**: Authentication status and user identifiers
- **Cloudinary**: Image upload confirmations and URLs
## 2. How We Use Your Information
We use the information we collect for the following purposes:
### 2.1 Service Provision
- To create and manage your account
- To provide, maintain, and improve our services
- To process and manage job assignments, orders, and service requests
- To facilitate communication between partners, technicians, and customers
- To verify your identity and business credentials
- To match technicians with appropriate service requests based on specialization and location
### 2.2 Communication
- To send you push notifications about job assignments, order updates, and important alerts
- To send administrative information, such as updates to our terms, conditions, and policies
- To respond to your inquiries, comments, and requests
- To provide customer support
### 2.3 Business Operations
- To analyze usage patterns and improve our App's functionality
- To detect, prevent, and address technical issues and security threats
- To conduct research and analytics to improve our services
- To comply with legal obligations and enforce our terms of service
### 2.4 Legal Compliance
- To comply with applicable laws, regulations, and legal processes
- To respond to requests from public and government authorities
- To protect our rights, privacy, safety, or property, and that of our users or others
## 3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
### 3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- **Firebase (Google)**: For authentication, database storage, and push notifications
- **Cloudinary**: For image storage and management
- **Analytics Providers**: To help us understand how our App is used
### 3.2 Business Transfers
If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
### 3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
### 3.4 With Your Consent
We may share your information with your explicit consent or at your direction.
## 4. Data Storage and Security
### 4.1 Data Storage
Your information is stored securely using:
- **Firebase Firestore**: For database storage (encrypted in transit and at rest)
- **Cloudinary**: For image storage (secure cloud storage)
- **Firebase Authentication**: For secure authentication
### 4.2 Security Measures
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls and authentication requirements
- Secure coding practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
### 4.3 Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
## 5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
### 5.1 Access and Portability
You have the right to access the personal information we hold about you and to receive a copy of your data in a portable format.
### 5.2 Correction
You can update or correct your personal information directly through the App's settings or by contacting us.
### 5.3 Deletion
You may request deletion of your account and associated personal information. Note that we may retain certain information as required by law or for legitimate business purposes.
### 5.4 Opt-Out
- **Push Notifications**: You can disable push notifications through your device settings or the App settings
- **Location Services**: You can disable location permissions through your device settings
- **Camera/Gallery Access**: You can revoke camera and gallery permissions through your device settings
### 5.5 Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
### 5.6 Withdraw Consent
Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.
## 6. Children's Privacy
Our App is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
## 7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our App, you consent to the transfer of your information to these countries.
We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including:
- Standard contractual clauses
- Adequacy decisions
- Other appropriate legal mechanisms
## 8. Third-Party Services
Our App uses third-party services that have their own privacy policies:
### 8.1 Firebase (Google)
- **Services Used**: Authentication, Firestore Database, Cloud Messaging
- **Privacy Policy**: https://policies.google.com/privacy
- **Data Processing**: Firebase processes your data in accordance with Google's Privacy Policy
### 8.2 Cloudinary
- **Services Used**: Image storage and management
- **Privacy Policy**: https://cloudinary.com/privacy
- **Data Processing**: Cloudinary processes uploaded images in accordance with their Privacy Policy
### 8.3 Google Services
- **Services Used**: Various Google services integrated with Firebase
- **Privacy Policy**: https://policies.google.com/privacy
We encourage you to review the privacy policies of these third-party services to understand how they handle your information.
## 9. Push Notifications
We use push notifications to send you important updates about:
- Job assignments and order updates
- Account verification status
- Important alerts and announcements
- Monthly revenue notifications (for partners)
You can manage your notification preferences through:
- Your device settings
- The App's notification settings (if available)
## 10. Location Information
We may collect and use location information to:
- Match technicians with service requests in their service areas
- Provide location-based features
- Improve our services
Location information is collected only with your explicit permission. You can disable location services at any time through your device settings.
## 11. Image Uploads
When you upload images through our App:
- Images are automatically compressed if they exceed 1.2MB
- Images are uploaded to Cloudinary for secure storage
- Images are associated with your account and may be visible to other users as part of the service
- You retain ownership of your images, but grant us a license to use them for service provision
## 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the App
- Updating the "Last Updated" date at the top of this Privacy Policy
- Sending you a notification (if significant changes are made)
Your continued use of the App after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
## 13. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- **Right to Know**: You have the right to know what personal information we collect, use, disclose, and sell
- **Right to Delete**: You have the right to request deletion of your personal information
- **Right to Opt-Out**: You have the right to opt-out of the sale of personal information (we do not sell personal information)
- **Right to Non-Discrimination**: We will not discriminate against you for exercising your privacy rights
To exercise these rights, please contact us using the information provided below.
## 14. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- **Right of Access**: You can request access to your personal data
- **Right to Rectification**: You can request correction of inaccurate data
- **Right to Erasure**: You can request deletion of your personal data
- **Right to Restrict Processing**: You can request restriction of processing
- **Right to Data Portability**: You can request transfer of your data
- **Right to Object**: You can object to processing of your personal data
- **Right to Withdraw Consent**: You can withdraw consent at any time
To exercise these rights, please contact us using the information provided below.
## 15. India Privacy Rights
If you are located in India, your rights are protected under the Information Technology Act, 2000 and related rules:
- **Right to Access**: You can access your personal information
- **Right to Correction**: You can correct inaccurate information
- **Right to Grievance**: You can file a grievance with us or the relevant authority
## 16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
**Email:** krpremsharmaa@gmail.com
**Address:** Chandrapura, Bokaro, Jharkhand 828403 India
**Phone:** +918434655233
For data protection inquiries, you can also contact our Data Protection Officer (if applicable) at: [DPO Email]
## 17. Consent
By using our App, you consent to:
- The collection and use of your information as described in this Privacy Policy
- The transfer of your information to third-party service providers as described herein
- The processing of your information in accordance with applicable laws
## 18. Acknowledgment
You acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree to this Privacy Policy, please do not use our App.
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**Note**: Please replace the placeholder information (marked with brackets []) with your actual contact details, business information, and any other specific information relevant to your organization.
This Privacy Policy should be reviewed by a legal professional to ensure compliance with all applicable laws and regulations in your jurisdiction.