If you've recently been kicked out of QuickBooks Desktop Merchant Services and received the error message saying your email is not active, you're not alone. This frustrating issue can halt your workflow and delay important transactions—especially for homeowners’ associations, small businesses, and nonprofits. But don’t worry; we’ve created this human-friendly, SEO-rich guide to walk you through a permanent fix for this nagging error.
Facing “Email Not Active” issue in QuickBooks Desktop Merchant Services? Call +1-866-409-5111 to fix it quickly with expert help. Step-by-step guide inside.
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This error typically shows up when QuickBooks Desktop fails to recognize or validate the email address tied to your Intuit Merchant Services account. You might see:
“You’ve been signed out. Your email is not active with Merchant Services.”
Or worse, your access to payment processing tools gets restricted, causing payment delays and customer dissatisfaction.
There are several reasons this error might occur:
Inactive or expired Intuit account
Email mismatch between QuickBooks Desktop and Intuit account
Incomplete Merchant Services setup
Outdated QuickBooks version or company file corruption
Server sync issues between QuickBooks and Intuit
Follow these steps to resolve the QuickBooks Desktop Merchant Services Email Not Active issue:
Log in to your Intuit Account Management Portal: accounts.intuit.com
Ensure your email is:
Active and verified
Matches the one used in QuickBooks Desktop
If needed, update or re-verify the email.
Open QuickBooks Desktop
Go to Customers > Link Payment Service to Company File
Sign in using the correct Intuit credentials
Reauthorize the Merchant Services account
Pro Tip: Restart QuickBooks after reconnecting.
Go to Help > Update QuickBooks Desktop
Click on Update Now
Check the boxes and select Get Updates
Restart QuickBooks once done
Download and install QuickBooks Tool Hub (v1.6.0.8 or newer)
Use the Program Problems tab to fix file or sync errors
Run the Quick Fix My Program utility
Make sure you're logged in to QuickBooks as the Admin User
Admin access is required to access Merchant Services setup
If the error still persists, try the following:
Go to Edit > Preferences > Payments
Click on Company Preferences
Disable and re-enable Merchant Service options
Incorrect system time can block secure server sync.
Update your system clock
Reboot and relaunch QuickBooks
Keep QuickBooks updated regularly
Use consistent email addresses across all Intuit platforms
Periodically verify your Merchant Services settings
Run monthly diagnostics using QuickBooks Tool Hub
This error is particularly common among:
HOAs and Nonprofits managing community payments
Small businesses with frequent client invoicing
Retailers using QuickBooks as a Point of Sale
Quick access to Merchant Services is vital for these organizations—any delay impacts cash flow and customer experience.
The QuickBooks Desktop “Email Not Active” error is annoying, but definitely fixable. Whether it’s an account issue, sync problem, or software bug, the steps above should get you back on track.