Effective Date: 14/09/2025

Firstware Ltd(“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application (“App”). By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, and other details you provide when creating an account.

• Usage Data: How you use the App, including features accessed, settings, and preferences.

• Device Information: Device type, operating system, app version, IP address, and unique device identifiers.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve the App’s features and services.

• Personalise your experience.

• Process transactions (if applicable).

• Send updates, support messages, or important notifications.

• Ensure security and prevent fraud or misuse.

3. Sharing of Information

We do not sell your personal data.
We may share your information only with:

• Service Providers who help us operate the App (e.g., hosting, analytics, payment processing).

• Legal Authorities if required by law, regulation, or to protect our rights and security.

• Business Transfers in case of a merger, acquisition, or sale of assets.

4. Data Security

• We use industry-standard security practices to protect your information.

• However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

• We retain your information only as long as necessary for the purposes described above.

• You may request deletion of your account and associated data by contacting us.

6. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you.

• Request corrections or updates.

• Request deletion of your data.

• Opt-out of certain communications.

7. Children’s Privacy

• The App is not directed to children under 18 (or the minimum legal age in your country).

• We do not knowingly collect information from children. If you believe a child has provided data, please contact us.

8. Changes to this Policy

• We may update this Privacy Policy from time to time.

• We will notify you of significant changes via the App or by other means.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Firstware Support

Email: support@firstware.co.uk

Phone: 02071933778