PRIVACY POLICY
Last updated: 3 August 2026
This Privacy Policy explains how Service Charge Management Limited (“we”, “us” or “our”) handles information in connection with the Finvora Business Consulting mobile application (“the App”).
WHO WE ARE
The App is operated by Service Charge Management Limited, a company registered in England and Wales under company number 16718273.
Registered office:
128 City Road
London
EC1V 2NX
United Kingdom
INFORMATION HANDLED BY THE APP
The current version of the App does not require users to create an account.
The App does not directly collect, store or share personal information. It does not currently use advertising, analytics or crash-reporting SDKs.
The App may open an external WhatsApp conversation when you choose to book a consultation. No message is sent until you decide to send it through WhatsApp.
INFORMATION PROVIDED THROUGH WHATSAPP
If you contact us through WhatsApp, we may receive information that you voluntarily provide, including:
Your name
Your telephone number
Your messages
Your consultation request
Business information related to your enquiry
We use this information only to:
Respond to your enquiry
Arrange or provide a consultation
Manage our business relationship with you
Provide the services you request
Meet applicable legal, accounting or regulatory obligations
WhatsApp is an independent third-party service with its own privacy practices. Your use of WhatsApp is governed by WhatsApp’s Privacy Policy.
We recommend that you do not send passwords, identification documents, banking details or highly sensitive financial records through an initial WhatsApp message.
SHARING OF INFORMATION
We do not sell or rent personal information.
We may share information only:
With service providers that support our communications or professional services
When you ask or authorise us to share it
When necessary to provide a requested service
When required by law, regulation or a competent authority
When necessary to protect our legal rights
Any service provider handling personal information on our behalf is expected to protect it and use it only for the relevant purpose.
LEGAL BASIS FOR PROCESSING
Where UK data protection law applies, we may process personal information:
To take steps at your request before entering into a contract
To perform a contract with you
For our legitimate interests in responding to enquiries and operating our services
To comply with legal or regulatory obligations
With your consent where consent is required
DATA RETENTION AND DELETION
We retain consultation and communication records only for as long as reasonably necessary to:
Respond to your enquiry
Provide requested services
Manage our relationship with you
Resolve disputes
Meet legal, tax, accounting or regulatory requirements
When information is no longer required, we delete it or securely anonymise it.
You may request the deletion of personal information you have provided to us by contacting us using the details below.
We will respond in accordance with applicable law. We may retain limited information where we have a legal or regulatory obligation to do so.
SECURITY
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.
However, no method of electronic communication or storage is completely secure.
INTERNATIONAL DATA TRANSFERS
Third-party communication services such as WhatsApp may process information outside the United Kingdom.
Where we are responsible for an international transfer, we use safeguards required by applicable data protection law.
CHILDREN’S PRIVACY
The App is intended for business and professional users. It is not directed to children under the age of 13.
We do not knowingly collect personal information from children through the App.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
YOUR DATA PROTECTION RIGHTS
Depending on your location, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of certain processing
Object to certain processing
Request portability of your information
Withdraw consent where processing is based on consent
Submit a complaint to a data protection authority
In the United Kingdom, you may submit a complaint to the Information Commissioner’s Office.
THIRD-PARTY LINKS AND SERVICES
The App may contain links to external services, including WhatsApp.
We are not responsible for the privacy practices, content or security of third-party services. We recommend reviewing their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when the App, our services or legal requirements change.
The latest version and its effective date will be published on our website.
CONTACT US
Service Charge Management Limited
Registered address:
128 City Road
London
EC1V 2NX
United Kingdom
Company number: 16718273
WhatsApp: +44 7448 310649
Website: https://finvoraadvisory.com