🩺 Privacy Policy – Fikar Plus

Last Updated: 28 October 2025

Welcome to Fikar Plus (“we”, “our”, “us”). Your privacy and the security of your personal and medical information are extremely important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use the Fikar Plus mobile application and website.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when you register or use our services:

• Full Name
  
  

• Email Address
  
  

• Mobile Number
  
  

• Age and Gender
  
  

• Profile Photograph (optional)
  
  

• Doctor’s Specialization & Medical License (for doctors)
  
  

1.2 Health & Medical Information

We may collect medical and appointment-related data such as:

• Vital signs and health records
  
  

• Consultation and appointment history
  
  

• Medical notes entered by doctors
  
  

This information is collected solely for healthcare service delivery and is never shared without your consent, except where required by law.

1.3 Location Information

With your permission, we may collect approximate or precise location data to:

• Display nearby hospitals, clinics, and doctors
  
  

• Provide navigation and distance information
  
  

• Improve appointment and emergency services
  
  

You can disable location access at any time from your device settings.

1.4 Device & Technical Information

We automatically collect certain technical data including:

• Device model and operating system
  
  

• App version
  
  

• IP address
  
  

• Crash reports and diagnostics
  
  

This data is used strictly for performance improvement and security monitoring.

1.5 Usage Data

We collect information about how you use the App, including:

• Screens visited
  
  

• Features used
  
  

• Session duration
  This helps us enhance user experience and service performance.
  
  

2. How We Use Your Information

We use your information for the following purposes:

• Creating and managing user accounts
  
  

• Booking and managing appointments
  
  

• Connecting patients with doctors and hospitals
  
  

• Improving app functionality and service quality
  
  

• Sending notifications and reminders
  
  

• Ensuring security, fraud prevention, and compliance
  
  

• Personalizing user experience
  
  

3. Data Storage & Security

All data is securely stored on Google Firebase (Google Cloud Platform) using:

• Encrypted HTTPS communication
  
  

• Firebase Authentication
  
  

• Secure Firestore access rules
  
  

• Role-based access control
  
  

✅ We DO NOT sell, rent, or trade your personal or medical data.

4. Data Sharing & Disclosure

We may share your data only in the following situations:

• With your explicit consent
  
  

• With trusted service providers (Firebase, analytics, notifications)
  
  

• When required by law, court orders, or government authorities
  
  

🚫 We never share your data for advertising, marketing, or commercial resale purposes.

5. Data Retention

We retain your personal and medical data only as long as necessary to provide our services or to comply with legal obligations.
You may request deletion of your account and data at any time by contacting us.

6. User Rights

You have the right to:

• Access your personal data
  
  

• Correct incorrect information
  
  

• Request deletion of your data
  
  

• Withdraw consent for optional data such as location or photographs
  
  

📧 Requests can be sent to: plusfikar@gmail.com

7. Children’s Privacy

Fikar Plus is not intended for children under 8 years of age.
We do not knowingly collect personal information from children. If such data is discovered, it will be deleted immediately.

8. Third-Party Services

We use the following trusted third-party services:

• Firebase Authentication – User login
  
  

• Firebase Firestore – Secure database storage
  
  

• Firebase Analytics – Usage insights
  
  

• Firebase Crashlytics – Error logging
  
  

Each service follows strict global data protection standards.

9. Data Security Disclaimer

We implement industry-standard safeguards including:

• Data encryption
  
  

• Secure cloud infrastructure
  
  

• Regular security audits
  
  

However, no electronic system is completely secure. Users are responsible for maintaining the confidentiality of their login credentials.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be notified through the App and/or email. Continued use of the service means you accept the updated policy.

11. Contact Information

For any questions or concerns regarding this Privacy Policy, contact:

📧 Email: plusfikar@gmail.com
🏢 Company Name: Fikar Plus , India

✅ Legal & Platform Compliance

This Privacy Policy complies with:

• Information Technology Act, 2000 (India)
  
  

• GDPR (General Data Protection Regulation)
  
  

• CCPA (California Consumer Privacy Act)
  
  

• Google Play Data Safety Policies
  
  

• Razorpay Merchant Compliance Requirements
  
  

✅ Data stored securely on Google Cloud Firebase
✅ No sale or misuse of personal/medical data