Seminar Series

2024 - 2025

Speaker: Charlotte Köhler (Europa Universität Viadrina).

Title: “Data-driven customer acceptance for attended home delivery ”.

joint with Ann Melissa Campbell (U of Iowa) and Jan Fabian Ehmke (U of Wien)  

Date: Thursday, 19 June at 12h00 (Paris Time).

Abstract: Home delivery services require the attendance of the customer during delivery. Hence, retailers and customers mutually agree on a delivery time window in the booking process. However, when a customer requests a time window, it is not clear how much accepting the ongoing request significantly reduces the availability of time windows for future customers. In this paper, we explore using historical order data to manage scarce delivery capacities efficiently. We propose a sampling-based customer acceptance approach that is fed with different combinations of these data to assess the impact of the current request on route efficiency and the ability to accept future requests. We propose a data-science process to investigate the best use of historical order data in terms of recency and amount of sampling data. We identify features that help to improve the acceptance decision as well as the retailer’s revenue. We demonstrate our approach with large amounts of real historical order data from two cities served by an online grocery in Germany. 

Here is a link to the speaker’s and the FEELab website:

https://www.wiwi.europa-uni.de/de/professuren/jp-bwl-business-analytics/team/lehrstuhlinhaber-in/charlotte-koehler/index.html

https://sites.google.com/view/feelabtbs/

You are cordially invited to participate in the following seminar of the FEELab, which will take place in Room 727-730, Sebastopol building.

For more information, please contact: Pierre Mella-Barral p.mella-barral@tbs-education.fr