Feedbes HelpCenter

Find out your problem/doubt or contact us care.feedbes@yahoo.com

What is Feedbes? ⓘ

Feedbes is a dynamic Grocery and Food Marketplace that caters to the needs of consumers with a seamless and efficient delivery system. Specializing in delivering a wide array of grocery and food products, Feedbes stands out as a reliable and convenient solution for those seeking quality and timely deliveries.
One of the key features that sets Feedbes apart is its commitment to delivering products on demand. Customers can enjoy the flexibility of placing orders for their preferred groceries and food items, and Feedbes ensures that these orders are promptly fulfilled. This on-demand service adds a layer of convenience for individuals with busy schedules or last-minute needs.
In a testament to its dedication to swift service, Feedbes boasts a remarkable delivery time, promising to bring your orders to your doorstep within just one hour. This commitment to efficiency enhances the overall customer experience, providing a quick and reliable solution for those who require immediate access to essential groceries and food items.
Feedbes takes pride in being recognized as the premier Grocery and Food delivery service not only in Lucknow but across India. Its reputation as the best in the industry is a result of its unwavering commitment to quality, reliability, and customer satisfaction. The platform has earned the trust of its users by consistently delivering on its promises and providing an unparalleled shopping experience.
Powering Feedbes is Eksho, a leading eCommerce and IT company based in India. Eksho's expertise and technological prowess contribute to the seamless functioning of Feedbes, ensuring a user-friendly interface and a robust infrastructure that supports the diverse needs of customers.
In conclusion, Feedbes is not just a Grocery and Food Marketplace; it is a reliable partner for individuals looking for a quick, efficient, and trustworthy solution for their daily grocery and food needs. With Eksho at its helm, Feedbes stands as a beacon of excellence in the world of online grocery and food delivery in both Lucknow and India as a whole.

Product Related Questions ⓘ

Can you provide more details about the specifications/features of this product?
Yes! Feedbes provide all essential details about the product like in Grocery items, Feedbes provide nutrition and more features.
Like these, Feedbes provide essential details in food items.
Do you have customer reviews for the product?
Yes! Feedbes has inbuilt ratings and reviews system for customer to review the product.
What is the warranty or return policy for items in Feedbes?
Feedbes does not accept returns. Feedbes shut down its returns service to protect other buyers.
Note: Feedbes did this because in the past some time, the return product of Feedbes was tampered with, due to which the health of another customer became ill.
This happened because they had mixed something in that returned product. For this reason, considering your health and safety, Feedbes removed the return service.
But if you want to return then please contact Feedbes support team. Feedbes support team will assist you.

Order and Shipping Inquiries ⓘ

Can I track my order? How can I do that?
Yes! You easily track your order. Feedbes provide notification system for tracking, and Feedbes has inbuilt feature to track your product.
Just open Feedbes Shopping App, and then click on Orders visible below, and very easily track of your product movement.
What is the estimated delivery time for my location?
The estimate delivery time depends on the some cases, read below:

Depend on the Distance.
Depend on Time of Order.
Depend on the Quantity.
Depend on Payment.

Are there any shipping charges, and how are they calculated?
Here we charge delivery charge on the basis of distance, quantity, product type.
But here we provide a blue print of some delivery charge on price based. Under Rs. 250.00 we charge Rs. 60.00 and between 251.00 to 1,200.00 we charge Rs. 30.00, but above Rs. 1,200.00 we do not charge any charges.

Payment and Billing Queries ⓘ

What payment methods do you accept?
Feedbes has UPI, Card, Wallet and more payment method for your easy checkout.
Feedbes powered by Eksho, Eksho encrypt your payment details, this encryption include your Payment mode, Payment details, and more through Secure Sockets Layer (SSL).
Is my payment information secure on your website?
Yes! Your payment information is safe in Feedbes. Feedbes powered by Eksho, and Eksho encrypt your all payment information including your Card information, Bank Information, UPI ID, Payment History, Wallet History and purchase.
With this encryption, even Eksho and Feedbes cannot see your payment details.
Can I get an invoice for my purchase?
Yes! Feedbes send invoice through email and whatsapp once your order received by you.

Discounts and Promotions ⓘ

How can I apply a promo code to my order?
Add product to your cart, and then proceed with your delivery address and in last on the payment page you see a coupon code feature, then click on apply and proceed with ongoing coupon.
Do you offer loyalty programs or rewards for frequent shoppers?
No! Feedbes do not offer any loyalty programs but Feedbes send personal Coupon Reward to frequent shoppers.

Customer Service and Support ⓘ

How can I contact your customer support?
To contact Feedbes Support click here or open Feedbes App, and click on three line above left side of the Home screen.
What are your customer service hours?
Feedbes Customer Support hour's between 9AM to 6PM (Monday to Saturday).
Do you have a chat support option for real-time assistance?
Yes! Open Feedbes App and click on three line on the above left side of the Home screen, and click on Chat Support and send your message, Feedbes Support team reply your within 5 minute.

Security and Privacy ⓘ

Is my data shared with third parties?
No! Feedbes do not share your data with third parties agency, company, software.

Technical Issues ⓘ

I'm having trouble accessing my account; can you help?
Yaa Sure! Contact Feedbes Support team, and share your problem with Feedbes Team, so they can help you.
The website is not loading correctly; is there a known issue?
No! If in your device our website or app take more time to load, please check following points.

Internet Connection
Space of your device storage.
Weather condition.

If you check above points and all things are correct, then please contact us.
Are there any compatibility issues with certain browsers or devices?
Feedbes currently only runs on Android devices. Very soon Feedbes app will start running on Apple devices.

How to sign out from Feedbes app? ⓘ

Oh-No! But if you want, please open Feedbes App and on Home screen in down side you see Account option click on it, and then on the above right side you see three dot click on it, and you see Sign-out option, just click on it.
Now you are successfully sign-out from Feedbes App

Why Feedbes disable COD (Cash on Delivery)? ⓘ

Feedbes disabled its COD service because Feedbes currently does not have any delivery boys due to which Feedbes sends its products through 3rd party delivery. Many times, after taking money from the customer, the delivery boy did not return the money to the company due to which Feedbes suffered a loss of several thousands.For this reason Feedbes had to stop its COD service.
And there was a reason, Feedbes delivers the product to you very quickly and safely, due to which Feedbes has stopped COD service.

Is it true that Feedbes gives cashback on every purchase? ⓘ

Yes, that's right, Feedbes gives you cashback on every purchase you make in your Feedbes Wallet.You can make your other purchases even cheaper with this cashback.

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