From working as help desk support directly with customers, to working with awesome IT professionals gaining more than 7 years of valuable experience in the industry, offering high quality service. My commitment to reliability, efficiency, and security ensures I’ll not just react to problems, but architect self-healing systems that keep your business running smoothly.
Welcome to my portfolio! With over seven years of IT Specialized experience, I have cultivated a deep passion for harnessing technology to solve complex challenges and optimize organizational performance. My journey in the IT field has provided me with a thorough understanding of both hardware and software systems, rooted in my academic background with a B.S. in Computer Science and an Associate's degree in Applied Computer Technology.
What excites me most about the IT profession is its dynamic nature—the constant evolution of technologies and the opportunity to work on innovative projects that drive impact. Whether it's analyzing data, designing dashboards, or developing solutions for IT management, I take pride in combining technical expertise with problem-solving skills to deliver meaningful results.
Explore my portfolio to discover projects that highlight my hands-on experience and dedication to the world of IT. Each endeavor reflects my commitment to excellence and my ability to adapt to the ever-changing landscape of information technology.
Operating Systems: Windows (7, 10, 11) | Mac OS | Linux (Ubuntu, Red Hat, Kali)
Ticketing Systems: ServiceNow, Zendesk, Jira
Hardware/Software Troubleshooting: Laptops | PCs | Printers | Mobile Devices (iPhone, Android).
Networking: Wireshark, | Nmap | VPN | Remote Desktop | Asset Tracking/Inventory Management.
Cybersecurity Analysis and Incident Response: Autopsy, KAPE, Redline, Splunk, Snort, Volatility, Velociraptor.
Software: Microsoft 365 | Office 365 | SQL Server | VMware vSphere | MariaDB | Active directory | ServiceNow | Tableau | PowerBI
Programming: Python | Java | C++ | R | SQL | Bash
Soft Skills: Analytical Thinking | Customer Service | Communication | Team Collaboration | Time Management
Languages:
English [Fluent]
Spanish [Fluent]
The following links will take you to my project pages where I present my most recent projects.