SECRETARY NOTICE
FASTEX FÄSTTEKNK AB SERVICES, WEBSITES AND APPS.
Fastex is not only known for providing quality products and the best service on the market to our customers; we are also committed to protecting your privacy online.
Your privacy is important to Fastex, so whether you are a new user of Fastex products or have used Fastex for a long time, please read this message carefully - if you have any questions, please feel free to contact us.
If you have questions about privacy, complaints or questions concerning our electronic or digital services, please contact Fastex by emailing order@fastex.se
This Privacy Statement describes how we collect, process and use your personal information when you visit and / or register with any of our services, websites and apps and the choices we offer, including how to access and update information.
Unless otherwise stated, AB Fastex Fästteknik is responsible for the personal data collected through the services, websites and app in accordance with this Privacy Notice.
The address of our main place of business is:
AB Fastex Fästteknik
Industrigata / Stormgatan
288 32, Vinslöv
Sweden
You also have the right to lodge a complaint with your local supervisory authority: the competent supervisory authority can be found on the official EU website.
Words used in this Privacy Statement shall have the following meanings:
Words such as "we", "us", "our", etc. in this Privacy Notice refer to the responsible parties mentioned above (hereinafter also referred to as "Fastex").
Words like "you", "your", "your", etc. refer to you as a natural person.
The word "personal information" in this Privacy Statement refers to information provided by you, which has been collected from you or otherwise obtained and which may relate to an identified or identifiable natural person ("data subject"). An identifiable person is a person who can be identified, directly or indirectly, by reference to an identifier, in our case such as a name, company, a Fastex identification number or other technical online identifications.
TABLE OF CONTENTS
Who is responsible for the correct handling of your personal data?
When does this Privacy Statement apply?
What types of personal data do we collect, process and use?
Why and to whom do we pass on personal data?
Will personal data be passed on abroad?
Why and for how long do we store personal data?
What choices do you have regarding privacy?
What else do we do to protect your personal information?
Use of cookies and similar technologies
Links to other sites
Compliance and cooperation with regulatory authorities
How are changes to this Privacy Statement notified?
Contact Us
1. Who is responsible for the correct handling of your personal data?
As a provider of the services, websites and apps, AB Fastex Fästteknik is responsible for the collection, processing and use of personal data, in most cases and depending on which service is requested.
2. When is this Privacy Statement applicable?
This Privacy Statement applies to all Fastex services, websites and apps related to this document.
This Privacy Statement does not apply to services offered by other companies or individuals, including products or pages that may appear to you in search results, pages that may include Fastex services or other pages linked from our services.
Our Privacy Statement does not cover the information practices that other companies or organizations that market our services apply, and that may use cookies, pixel tags and other technologies to provide and offer relevant advertisements.
3. What types of personal data do we collect, process and use?
Personal information that we collect, process and use in connection with the services, websites and app includes not only information that we actively collect when you interact with us, but also information that you provide to us through customer service, Fastex stores and our sales team.
Data subject Log information and local storage Device information Location information and unique application numbers
USERS of our online services, websites and app "- user preferences (eg preferred language settings)
- Automatic log files for debugging and security reasons (eg to prevent hacker attacks)
- crash report log, and in exceptional cases, such as when malfunctions, errors or security incidents have occurred, a manual analysis of the logs can be performed by us or our authorized service providers
date and time of request
- name, URL and amount of data transferred for the requested file
- report showing whether the download was successful or the reason why it failed.
- type and version of the operating system of the requesting computer (if transferred)
- screen resolution and color depth (if transferred)
- type and version of the browser used (if downloaded)
- language setting and plug-ins installed on the browser used (if downloaded)
- cookies that uniquely identify your browser
"" IP Address, Operating System, Browser Type, Browser Version, Browser Configuration
- name of Internet service provider and other forms of computer and connection related information relevant to the identification of your device connected to the website, which enables the exchange of information with you and your device and ensures easy use of the services, websites and app.
- URL and IP address of the website from which you came or were directed to, our website, including date and time.
- subpages visited on our website, links followed on the website, including date and time.
subpages visited including date, time and time spent on the page - on the app
- complete clickstream data URL to, on and from the site, including date and time
- device event information such as crashes, system activity, hardware settings, browser type, browser language, date and time of your request, and reference URL "
LOGINED CUSTOMER "If you use Fastex's services, websites and app as a registered user or customer, we collect, process and use additional information (including personal data) as follows:
Name, title and address
- personal contact information (telephone number, e-mail, fax, etc.)
- username and password
- account number at Fastex.
- purchase history, including open and completed transactions
- specified search terms
- services / products that you have looked at or searched for on the website
- shopping cart and payment information
- subscription to newsletters, registration for advertising, use of special offers, etc.
Provided consents, approvals, etc.
- survey responses, reviews, assessments and other types of feedback provided
- content of all types of messages sent via the website, including all information posted on social meeting places on the website or otherwise shared with Fastex and / or other users, as well as chat messages and chat transcripts
- for log of crash report, we track user ID and error log of the crash
- manual analysis performed to monitor and ensure the stability of our services, websites and app.
We also reserve the right to anonymously evaluate the log files for statistical purposes. "Anonymously" means that personal or customer-related information has changed in such a way that it can no longer be linked to a specific person or customer, at least not without a significant and disproportionate investment in time, cost and workforce. registered the user specified during the registration process, such as first name and last name, e-mail address, telephone number, position within a company or department.
- username and password when logging in as a registered user.
device-specific information (such as your hardware model, operating system version, your unique device identification, and your mobile network information including phone numbers). Fastex may associate your device identification or phone number with your Fastex account. "" Behavioral information from the app - e.g. what actions the user has taken, what buttons the user has clicked on, etc. These are actions taken by the user within a page.
Some services include a unique application number. This number and information about your installation (for example, the operating system and application version number) are sent to Fastex when you install or uninstall that service or when that service periodically contacts our servers, for example for automatic updates. "
COMPANY INFORMATION "- name, address, department, contact information and other information regarding the company you represent and your position within the company customer number
- VAT registration number
- delivery address
- company email address
invoice address
- order number
- password
- payment details
- details of your bank account
- credit card details
the company's telephone number
- the company's mobile phone number ""
"" companies
contact language
- customer advisor / contact point
- the customer's importance
- organizational unit
- participation in campaigns or events
- postal code
- product history
- region
- returns
- order number
"
In cases required by law, we will ask for your consent before we collect, process and use your personal data for the above purposes. Likewise, if we wish to use your personal data for a new or different purpose, we will notify you, and will only use the data for a new or different purpose if necessary or permitted by applicable law or if you have given your consent.
Access to your personal information at Fastex is limited to those people who need knowledge to be able to fulfill their respective tasks. For the purposes mentioned above, only a limited number of people at Fastex (eg people in sales, support, law, finance, IT and auditing departments, as well as certain managers with assigned responsibilities) will have access to your personal information.
When you contact Fastex, we keep a register of your communications to help solve the problems you may encounter. We may use your specified e-mail address or telephone number to inform you about our services, e.g. future changes or improvements.
Depending on your preferences, your activity on other Fastex websites and app may be linked to your personal information to enable improvements to Fastex services and advertisements.
4. Why and to whom do we pass on personal data? We do not sell, do not trade with or rent out your personal information. For the purposes set out in this Privacy Statement, we may display, pass on or otherwise share your personal information with other entities in Fastex's corporate group to the extent described below or as you have agreed to in a particular context (eg if you approves other types of data transfers in connection with registration for a particular service). When we pass on personal data, we always do so in strict accordance with applicable law. We do not share personal information with companies, organizations or individuals outside Fastex except in the following cases:
Consent: We share personal information with companies, organizations or individuals outside Fastex when we have your consent to do so. We require active consent to share all personal information.
Third Party Service Providers:
Name and address Transfer permitted by Country Activity
AWS - Amazon Web Services Standard contractual Clauses approved by the European Commission Ireland, Germany Hosting center
FortyOne-Degrees Ltd. Standard Contractual Clauses approved by the European Commission UK webpage development and related maintenance activities
ELIC Standard Contractual Clauses approved by the European Commission Germany webpage development and related maintenance activities
Office365 Standard Contractual Clauses approved by the European Commission "Ireland
" Webpage related workplace activities
Adobe Campaign Manager Standard Contractual Clauses approved by the European Commission Ireland Webpage configuration and parameterization
AWS – Amazon Web Services Standard Contractual Clauses approved by the European Commission Ireland, Germany Hosting center
"123ContactForm
Software Business Incubator, Str Republicii nr 9, 5th floor,300159, Timisoara, Romania " Standard Contractual Clauses approved by the European Commission Germany Webpage related form creator
Delego Standard Contractual Clauses approved by the European Commission Ireland credit card information processing and transfer the information to the payment provider
Salesforce.com Standard Contractual Clauses approved by the European Commission Germany Individualizing webpage, mailing activies and marketing activities
Salesforce.com Standard Contractual Clauses approved by the European Commission Germany Individualizing webpage, mailing activies and marketing activities
External processing: We may use third party service providers to perform certain functions for us in accordance with the instructions required for each processing purpose. Third party service providers will only have access to the personal data necessary to perform their specific functions, and only for the purpose of performing these functions. We guarantee that all third-party service providers understand and comply with these obligations. We also guarantee that third party service providers protect your personal data in accordance with applicable data protection laws and that they take appropriate technical and organizational security measures based on our instructions and in accordance with our Privacy Notice and other applicable privacy and security measures.
Legal reasons: This may include without limitation cases where we are obliged by law or binding decisions of courts, law enforcement agencies or supervisory bodies to pass on personal data. In the event that we decide to disclose personal data in such a context, we also consider ways in which the scope of the omission can be limited, for example by editing the information provided.
5. Will personal data be passed on abroad? Fastex locations for storing information have been chosen to work efficiently, to improve performance and to create overlaps to protect the information in the event of a power failure or other problem. We take steps to ensure that the information we collect in accordance with this Privacy Statement is processed in accordance with the provisions set out in this Privacy Policy and the requirements set by applicable law where the information is located.
6. Why and for how long do we store personal data?
It is Fastex's policy to only process your personal data in countries where applicable data protection laws offer the same level of data protection as in the EU / EEA or Switzerland or provide the same level of protection in accordance with the European Commission's decision on adequate level of protection.
To the extent technically possible, Fastex strives in its services, websites and app not to retain personal information beyond what is necessary for the purposes set out in this Privacy Statement and / or required or permitted in accordance with applicable law.
The following table provides an overview of Fastex's services, websites and app processing measures including the purpose of the data collection, its type, the legal basis and the applicable times for storing the data.
To provide, maintain, protect and improve our services, websites and app, to develop new ones and to protect Fastex and our customers. "· Username and password (encrypted storage);
· Information about the user profile (first name, first name, e-mail address, telephone number, address);
· User preferences (eg selected language settings);
· IP address, operating system, browser type, browser version, browser configuration, ISP name and other forms of computer and connection related information relevant to identify your device, connect to the services, websites or app, enable data exchange with you and your device as well ensure easy use of the services, websites and app;
· If you use the mobile version of the services, websites and app: information about the operating system of your mobile phone, used services, websites and app versions, names of internet service provider and other forms of device and connection related information relevant to improve the mobile services, the websites and app, connection to our servers, enabling and facilitating synchronization services and support for mobile apps;
· URL and IP address of the website from which you came or were directed to, our website, including date and time;
· Subpages visited when you are on our website, links followed on the website, including date and time;
· Complete click stream data URL to, on and from the site, including date and time;
· Specified search terms;
· Consent, approvals, etc. "Legitimate interest (Art. 6 (1) (f) GDPR) / required to fulfill an agreement to which the data subject is a party (Art. 6 (1) (b) GDPR)" 36 months
"
To facilitate and process product and service orders ordered through the services, websites and app "· Banking and accounting information for companies
· Username and password
· Account number at Fastex
· Orders placed
· Purchase history, including open and completed transactions
· Specified search terms
· Services / products that you have looked at or searched for on the website
· Shopping cart and payment information
· Subscription to newsletters, registration for advertising, use of special offers, etc.
· Provided consents, approvals, etc.
· Survey responses, reviews, assessments and other types of feedback provided
· Content of all types of messages sent via the website, including all information posted on social meeting places on the website or otherwise shared with Fastex and / or other users, as well as chat messages and chat transcripts "Required to be able to fulfill an agreement in which the data subject is a party to (Art. 6 (1) (b) GDPR) 10 years after the end of the agreement.
Where applicable, to establish, execute or terminate agreements in connection with your use of our services, websites and app, such as orders placed through the Fastex app physical store; or order through Fastex sales force. "Personal information included in agreements, communications and business letters
VAT registration, and return on customs and excise duty "Required for the fulfillment of an agreement to which the data subject is a party (Art. 6 (1) (b) GDPR) As long as the account is active + 6 years after the end of the agreement
"To answer your questions and meet the inquiries you make in connection with the provision of technical support or other customer services and customer chats.
""
· Name and e-mail address;
· Information on the device used (browser type, IP address and Java version)
· Date and time of the chats;
· Content of all communications sent through the chats (chat protocol);
· Account number at Fastex;
· Fastex ID
· Transcripts from online chats with our customer service "" Consent (Art. 6 (1) (a) GDPR or
Eligible interests (Art. 6 (1) (f) GDPR):
The processing of personal data is necessary for the use of our services, websites and app, which otherwise can not be fulfilled. Therefore, the treatment is justified in the light of the requirement of legitimate interests. "Six months (for quality control and for evidentiary reasons).
"To make our website more user-friendly and to gain insight into the user behavior of visitors to our website and users of our app and software, on a pseudonymous basis and between multiple devices, for advertising and market research purposes and to enable us to customize the content on the site according to personal preferences
To conduct analyzes and conduct customer research, including general market research or survey of our customers' needs and opinions on specific issues, generate sales and traffic patterns and to analyze advertising effectiveness, both on
7. What choices do you have regarding privacy?
Your trust enables our services, websites and app to work better for you. We keep it private, secure and let you decide your preferences.
We aim to maintain our services, websites and app in a way that ensures appropriate security for personal data, including protection against destruction by accident or with intent. Due to this, we are not able to immediately delete leftover copies from our active servers after you have deleted information from our services, websites and app. We can only delete information from our backup systems after specific time frames in accordance with applicable laws (see p. 6).
1. You can set your marketing preferences whenever you want by contacting us at Fastex by emailing order@fastex.se. We will store that information together with your Account Number and apply it when you use Fastex services, websites and app and if we send electronically written information to you.
By registering for marketing information provided by Fastex, you accept that the information you provided at registration (eg your e-mail address) may be collected, processed and used by Fastex for regular mailings of written electronic communications containing companies, product and service related information such as news about new products from Fastex or Fastex services or about marketing campaigns from Fastex (eg competitions, discounts or promotions), about changes within the company or to invite you to customer surveys (eg on customer satisfaction or customer requirements).
In our B2B business, you can at any time oppose the use of your telephone number by contacting us at order@fastex.se
2. You can review and change your cookies and similar technologies for Fastex services, websites and app by using our Dashboard for Cookie settings. For more information, see point 9
3. You can always adjust and change the settings for your e-mail address or mobile phone number in your Fastex account. You get access to your account with Fastex through your customer profile after you have registered on our website, or by emailing us at order@fastex.se
4. You can always contact us by emailing order@fastex.se to exercise the following rights:
- Right of access
Right to rectification
- Right to erasure ("right to be forgotten")
- Right to limitation of treatment
- Right to data portability
Please see the official EU website for more information on these rights.
If you revoke your consent to a specific processing, Fastex reserves the right to further process and use your personal data to the extent required or permitted in accordance with applicable legislation, e.g. to manage your unsubscription or set an overlapping cookie to follow your cookie settings.
8. What else do we do to protect your personal information?
Fastex understands the importance of data security and we want your search and purchase experience with us to be as secure as possible.
To protect your personal data, we have put in place adequate and best possible guarantees and precautions, including technical and organizational measures against unauthorized access, improper use, alterations, unauthorized or unintentional destruction and accidental loss, both online and offline.
For example:
- When you use our website, the communication with your browser is encrypted using SSL (Secure Socket Layer) technology. This means that the personal information you provide during registration and login when using our website is encrypted before it is sent over the internet.
- We review the integrity of our information, the collection process, the storage and the method of treatment, including physical security measures to protect against unauthorized access to the systems.
- We restrict access to personal data for employees, contractors and representatives at Fastex, based on a "need-to-know" basis to be able to process the personal data for us. Stakeholders are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to comply with these obligations.
You should only share such personal information online or through the mobile app that you are comfortable sharing, knowing that no organization or its system can ever guarantee 100% security at all times.
The security level increases on your part if you log out when you no longer use the login-protected parts of Fastex's services, websites and app.
9. Use of cookies and similar technology
We use cookies and similar technology in connection with our services, websites and app, as stated in our Cookie Policy.
Cookies are small text files that are stored on your computer or mobile device when you visit a website or app. When it comes to technical cookies, these help us to remember information about your visit, such as your chosen language or your chosen menu setting. Almost all of our services, websites or apps require cookies, and we inform you about each of them depending on the types of cookies used.
You can see a list of the cookies used by Fastex and also find out how Fastex and our partners use cookies in marketing in our Cookie Policy which explains how we protect your privacy in our use of cookies and other information.
Depending on our cookie settings, we may use the information (including personal data) to analyze customer and user behavior, but also to evaluate the needs and opinions of customers and users in various aspects to optimize our sales and business traffic structures and to analyze the impact. of specific advertising actions.
You can also set your browser to block all cookies or select a personalized level. However, it is important to remember that many of our services may not work properly if your cookies are disabled. For example, we may not remember your selected language settings.
By using our Cookie Settings Dashboard, you can choose whether we can collect personal user information (such as subpages visited at the same time as our services, websites and app, purchase history including opened and completed transactions, specified search terms, services / products you have viewed or searched for on the website or our app; shopping cart and payment information) in some cases from several devices, and as part of customer and user profiles, combine it with other personal data that we have collected or will collect from you as part of our business relationship, performance or termination of contractual relationship (eg name and official address, order and purchase history, your industry association) and, where applicable and specifically approved by you, personal use of information in relation to your use of others Fastex products and services (eg Fastex software or Fastex app).
10. Links to Other Websites
Our services, websites and app may contain links to other services, websites and apps of interest. When you visit such a link, you do so at your own risk.
When you visit such other services, websites or apps, you should exercise caution and read the respective privacy statements of those websites or apps. Fastex is not responsible for, and is not responsible for, such websites, the content of such services, websites and apps or their privacy practices; they are not approved by us either.
11. Compliance and cooperation with regulators
We regularly review our compliance with our Privacy Statement. We work with appropriate regulators, including local data protection authorities.
You have the right to lodge a complaint with a supervisory authority: you can find your competent supervisory authority in the official EU
12. How are changes to this Privacy Notice notified?
Our company is constantly changing and therefore the Privacy Notice must be adjusted from time to time. Please check this Safety Notice from time to time to ensure that you are comfortable with any changes we have made.
We will not reduce your rights under this Privacy Statement without your express consent. We will not publish any changes to the Privacy Statement and should the changes be significant, we will notify you by email.
13. Contact us
Feedback from you is always welcome. If you have any questions or concerns about our routines regarding personal privacy or your online privacy, do not hesitate to contact us at Fastex by emailing order@fastex.se